Simon Fletcher adcxik@r.postjobfree.com 404-***-****

Professional Highlights

Training and Development Consultant with over ten years’ experience leading the design, development, and delivery of instructor led, eLearning, and distance learning training solutions to support major software implementations and technology rollouts.

Specializing in Oracle User Productivity Kit (UPK) Developer, Administrator, and training, with special focus on PeopleSoft Financials versions 8.0; 8.9; 9.0, 9.1 and 9.2

Expert in training development and delivery experience for multiple applications: Campus Solutions, Oracle R12, Oracle 11i, Oracle 11.5, Oracle Cloud HCM, Oracle EBS, PeopleSoft 11.1, PeopleSoft 12.1, PeopleSoft 9.0,9.1, 9.2PeopleSoft 8.9, PeopleSoft 8, Customer Care & Billing 9.0, Siebel, CRM Salesforce, SAP, Vantiv, and the ADDIE Model for Instructional Design.

Strong interpersonal skills and ability to communicate effectively to present information for various levels of management and end-users alike.

Modules: PeopleSoft HCM and FSCM Time & labor, Benefits Administration, Absence Management, WFA

Recruiting, ELM, TAM, Billing, Project Costing, A/R, Payables, Cost, Asset Management, and General Ledger

Strong analytical, design skills along with problem solving, and trouble shooting skills.

Ability to produce, document and present detailed training requirements and formal training delivery.

Excellent teamwork skills and ability to handle multiple concurrent priorities in a fast-paced environment

Expert knowledge of eLearning media including but not limited to: UPK 11.1.0, UPK 3.6.1, SnagIt 9.0, Captivate, and Articulate Storyline, Walk-Me.

Excellent instructional writing, editing, and teaming skills

Additional skills include a solid foundation in training development analysis and quality assurance, and proficiency in UPK development and project management

Technical KSAOs

PeopleSoft: PeopleSoft 8, 8.9, 9.0, 9.1, 9.2; FSCM; HCM, SCM, Campus Solutions, CRM Salesforce, SQL, SCM, CLM Rational Tools, Siebel

Oracle Product: Oracle 11i, 11.5, R12, CC&B, Kronos, FSCM, HCM, SAP 8.9, EBS

Other Software, Tools, and Utilities, Cloud: UPK 3.6., 11.1 and 12.2, Microsoft Office 2011, Snag-It, Visio, SharePoint, ImageNow, Camtasia, Flash, Paint, captivate, Articulate/Storyline 360

Education

B.A. in Finance – Georgia State University - 1999

Professional Experience

Cable One

Oracle Cloud Consultant/ Instructional Designer/ Trainer February 2020- current

Responsible for developing training documentation for a Cloud based Oracle Financial Implementation

Developed facilitator documents for trainers.

Modules consisted of General Ledger, Fixed Assets, and Cost Management.

Created scenarios for UAT Testing and In-class exercises

Trained end users for the new system upgrade and roll out.

Developed Job Aids, QRGs, and reference documentation.

Documented the business processes and the changes from previous versions.

Developed an overview of Virtual training and ILT courses.

Created scenarios for Instructor led exercises.

Pacific Energy & Gas (PG&E)

Senior Instructional Designer/Trainer San Ramon, Ca. April 2019- December 2019

Responsible for producing performance-based, interactive learning experiences to meet the business needs of the division/branch so they can effectively meet associates'/clients' needs. Works in a collaborative team environment and uses proven instructional design methodologies to analyze learning needs, design and develop content, define measurement strategies and assess the effectiveness of learning programs.

Conducted needs analysis, design curriculum and develop training content and materials utilizing various training tools, methods, approaches and tactics within PG&E’s quality standards.

Provided input regarding learning solution and estimate of work.

Collaborated with subject matter experts and training specialists throughout the firm to analyze needs, develop appropriate learning objectives, and gather/maintain information.

Facilitated content development sessions with subject matter experts and stakeholders, under the guidance of more experienced learning professional.

Created web based and Instructor led content for training using UPK 12.2.2/Articulate 360/Storyline

Adhered to department and Compliance quality standards and ensures appropriate implementation of

Provided virtual training for distance employees.

Identified key metrics for measuring training effectiveness, aligning training results with business goals and metrics.

Managed time and tasks and escalate challenges appropriately.

Adynt Consulting Services/New York Attorney General Office

Senior Oracle Consultant/Technical Writer Albany New York December 2018- May 2019

Designed and supervised complex and sophisticated solutions utilizing Oracle UPK Methodologies.

Designed, developed, and manage site content and capabilities.

Provided daily onsite maintenance of the existing App / Portals.

Oracle Cloud EBS including Absence Management, Time & Labor

Assisted in Train the Trainer sessions.

Assisted in the UAT testing phase

Updated all training material as enhancements and upgrades updated.

Developed the training outline for online users.

Cox Enterprises

Instructional Designer/Trainer PS 9.2 HCM/FSCM- Atlanta, Ga. May 2018- October 2018

Lead work stream to develop and deliver training and documentation (job aids, process maps, reference guides, slide decks/facilitation guides, etc.) needed to execute change management of projects or CTA initiatives. Tools included were Articulate 360, PPT, Publisher, Word Docs, and Excel.

Design and deliver online and instructor-led training as requested by stakeholders.

Captured content from SMEs and framework for the development and execution of end user training and /or procedures.

Formulated training strategy and determine instructional methods such as individual training, group instruction, lectures, multi-media solutions, and demonstrations.

Managed the development, communication and coordination of training registration processes & tools through organization’s One drive, LMS, Learn@Cox. Tracked and reported out on online or instructor-led training programs depending upon stakeholder needs and goals of projects/programs.

Developed the training for PeopleSoft Modules Benefits, Time and Labor, Absence Management, and Payroll.

Partnered with leads in learning development and project management for analysis, design, development, delivery and evaluation of training solutions.

Technology Revelations/Veterans Administration

Sr. Training Developer/ Technical Writer - Melbourne, FL - October 2017- March 2018

Using the ADDIE model, developed training content based on the IBM Rational Tools CLM.

Developed simulations using Captivate to show the business processes or Rational Functional and Performance Testing application.

Trained end user (new) the application based on their job association

Responsible for virtual classroom training, setup, schedule

Developed an overview for Salesforce app development for future clients

Develops creative briefs and design concepts to meet the business objectives of the organization

Responsible for End User registration and sign up

Provided Instructor Lead training to staff and associates

Updated any existing training in relation to updates and enhancements

Children National Hospital/ American Partners

Trainer and Content Developer - Silver Spring, MD - July 2017- October 2017

Developed Training simulations using UPK 12.1 tool for Computer Based Training, Instructor Lead Training, and Web Based Training

PeopleSoft Upgrade from 9.1 to 9.2 eProcurement module

Updated any existing training in relation to updates and enhancements

Responsible for editing and establishing a storyline for each topic

Provided Instructor Lead training to staff and associates

Scorm 1.2 output for deployment

Provided updates and strategy to personnel and departments

Provided training to new and old employees with process changes and the Fluid Interface outlook

Harris Corporation/ Dibell Group

Lead Trainer and Content Developer for PeopleSoft 9.2 Upgrade – Melbourne, FL - July 2016- July 2017

Provided training to a newly acquired company integrated into the acquiring company’s software.

Responsible for leading the integration training team and structure.

Updated current training material to reflect changes and business process enhancements.

Developed a New Training Plan & Strategy for current and new employees.

Assisted in the development and the execution of testing scripts with UAT

Reviewed the existing training in Captivate/UPK and updated or created new training manuals.

Provided training to trainers and oversaw the training to end users.

Provided Business leaders and SME’s with updates and addressing any issues and feedback from client.

Used ADDIE methodology to structure for the Instructional design framework; (1) Analysis, (2) Design, (3) Development, (4) Implementation, and (5) Evaluation.

PeopleSoft 9.0 upgrade from 9.2 HCM & FSCM

Created training using Captivate 9 and UPK. (Latest Versions) Scorm output deployment

Combined the communication strategies with deployment dates.

Lead the training for other software including Agile Product Data Management, Cincom MRP, Mammoth

Provided training material for LMS computer-based training and overviews

Coordinated training sites and material for deployment

Collaborated with the LMS team to administer courses, course assignments, and reporting in the learning management system (LMS).

Delta Airlines/ Planet Interactive

Learning (Instructional) Designer III - Atlanta, GA - November 2015 – May 2016

Provided support materials, communication, multi-media elements and various delivery technologies.

Recommended training and non-training solutions to improve job performance -- to key stakeholders during the design of complex, large-scale curriculum using Instructional Systems Design and Project Management methodologies.

Developed and implemented training programs, job aids, training manuals, reference material, and other performance improvement solutions using the Walk-Me tool.

Served as a liaison between a third-party vendor and various business units in the development of e-learning courses and training programs.

Responsible for managing third party vendor processes, product quality and ensuring timely delivery to business units.

Worked independently and provide consultative support for business unit designers. Collaborated with communications specialists for development of communication strategy and product launch.

Contributed to the overall design and development of training using a variety of delivery methods.

Designed metrics and measures to determine if implemented training solutions worked.

Authoring Tools used included Articulate Storyline, Snag-It, captivate 9, and Salesforce CRM Walk Me.

Worked with subject matter experts to obtain information required to develop new training.

Performs analysis to evaluate effectiveness of training programs, develop recommendations, and deliver the plan

Cooper Standards/ Millennium Consulting

Applications Consultant/ HFM Training Developer - Novi, MI - September 2015- December 2015

Assisted in developing user training documentation and a UPK training guide that has the essential tasks related to uploading data via Smart View and the month-end process for closing the books.

Designed, Developed, tested, and maintained software support.

Assisted in the consolidation process among all regions which included uploading data via Smart View, consolidation, running intercompany matching report, promoting, submitting, and approving data using process control, running financial reports, and ensuring data integrity.

Administration of HFM application, which required additional accounts, entity, custom members, assist in building FR reports.

Collaborated with various finance and accounting areas to understand their needs and create business requirement documents, test plans, and test cases.

State of Wisconsin/ Insight Global

PeopleSoft HCM Functional Specialists 9.2 upgrade - Madison, WI - July 2015- September 2015

Developed training on assigned HCM and FSCM modules included job aids, Online Help transaction, Simulations, and participant guides. Modules included; Core HR, Time & labor, Benefits Administration

Recruiting, ELM, TAM, Workforce Admin, Billing, A/R, MSS, Payables, Project Costing, Asset Management, and General Ledger

Assisted in testing scripts for SIT and UAT testing. Used as a tester also

Used ADDIE Model for the Instructional design framework; (1) Analysis, (2) Design, (3) Development, (4) Implementation, and (5) Evaluation

Developed User documentation and performed training Modeled adult learning principles in sound design and effective delivery as appropriate for diverse Training environments and audiences (instructor-led, webinars, etc.), Agile Methodology.

Workforce Administrator- Applied knowledge of State policies and procedures, taking appropriate action when center/queue performance falls outside of defined thresholds, safeguards confidential information, and performed other duties and works on special projects as directed.

Demonstrated mastery of effective facilitation to engage participants including the use of questioning, listening techniques and interventions that fostered a safe learning environment.

Mastered course content to ensure credible, learner-focused delivery. Business Acumen: Test cases, Test Scenarios, and creating test scripts.

Designed, Developed, and maintained software to support the PeopleSoft Finance modules.

Designed User Training Modules: Billing, A/R, Payables, Cost, Asset Management, and General Ledger

Planned classroom training courses to identified students with the support of Client SMEs

Documented open questions, parking lots’ items and feedback during/after class

Collaborated with Outreach & Change Management, Business Process Teams, and Client SMEs to find solutions

MTA NYC

PeopleSoft Consultant/HCM PS 9.2 implementation/Upgrade - New York, NY - March 2015- July 2015

Worked closely with Business users in capturing requirements and creating Functional documents.

Developed training on assigned PeopleSoft module(s), which included; job aids, Online Help transaction simulations and participant guides. PeopleSoft 9.2 HCM and FSCM Modules included; Time & labor, Benefits Administration, Recruiting ELM, Benefits, TAM, Billing, Payables, ESS, Asset Management and General Ledger.

Workforce Administrator Formatted proofs, edits, and produced a variety of documents using

Gathered, compiled, and maintained data.

Completed testing life cycle and different testing methodologies.

Managed the Oracle User Productivity Kit (UPK) recording and editing process, including status reporting

Provided knowledge transfer to Client resources on use of UPK

Delivered classroom training courses to identified students with the support of Client SMEs

Participated in all assigned Train-the-Trainer and Training Pilot sessions in Spring 2015

Confirmed course materials have been delivered and classroom devices work prior to the start of class

Tracked course attendance and communicate back to the Outreach & Change Management team daily

Administered course satisfaction surveys at the end of each class

Documented open questions / parking lots items / feedback during and after class, and work with Outreach & Change Management and Business Process Teams as well as Client SMEs to find answers.

Harvard University/ K Force

Instructional Designer/ Trainer/Implementation Specialist - Cambridge, MA - June 2014- March 2015

PeopleSoft Campus Solutions /Trainer/ Instructional Designer (Student Information Systems)

Responsible for the delivery of in-classroom training focused on the implementation of Oracle eBusiness Suite financial applications, especially Oracle Assets and Accounts Payable

Modeled adult learning principles in sound design and effective delivery as appropriate for diverse training environments and audiences (instructor-led, webinars, etc.), Agile Methodology.

Demonstrated mastery of effective facilitation to engage participants including the use of questioning, listening techniques and interventions that foster a safe learning environment.

Masters course content to ensure credible, learner-focused delivery.

Business Acumen: Test cases, Test Scenarios, SQL and creating test scripts.

Used ADDIE Model for the Instructional design framework; (1) Analysis, (2) Design, (3) Development, (4) Implementation, and (5) Evaluation

Collaborated with the IT team to develop testing strategy

Uploaded CBT and WBT to the Canvas LMS

Collaborated with key members of training and functional teams and internal subject matter experts (SME) to understand strategies and develop training content.

Assisted in the development of testing documentation, business process documents and other supplemental documentation. Assisted with PeopleSoft implementation, upgrades.

Collaborated with other training team staff to understand and become familiar with key data that informs learning and development strategies.

Delivered high quality, in classroom training for the business users of the PeopleSoft Campus Solutions.

Responsible for creating the training design and identifying appropriate learning objectives.

Audited classes to ensure training documentation and materials meet learning objectives.

Responsible for providing ongoing support to faculty and staff after initial training to ensure on the job application.

Accountable for ensuring that learning objectives met through the training experience.

Developed UPK content for Campus Solutions Modules Student Financials, Financial Aid, Campus Community, Student Records, Academic Advisement, Recruiting and Admissions.

Used UPK for output of Job Aids, Training Manual, and Presentation for training needs.

Branded the outputs to Harvard specific logos, icons, and colors.

Tracked each project until closure and highlight risks / concerns related to effort / schedule variance to the client on time for effective delivery. Assisted with System Integration Testing (SIT) and UAT Testing.

Developed content using Captivate and MS PowerPoint.

Ingersoll Rand/ MKG Infotech

Technical Writer/ Oracle R12 SCM/ Trainer - Charlotte, NC - January 2014- June 2014

Ensured the correction of the UPK structure or nomenclature in the UPK library.

Developed UPK training content for online users

Checked the UPK approval status in the database and SharePoint prepared approved UPK’s for translation.

Designed Templates for documents (Gap/Localization documents).

Analyzed, Designed, Developed, Implemented Developed training content for, WBT in Oracle R12 finance/SCM, A/P, A/R, General Ledger Order Management, Assets, Services, iProcurement, Manufacturing, and Inventory using UPK and Captivate tool.

Developed PowerPoint presentations for UPK training and job aids for references.

Maverick Solutions/Accenture

UPK PeopleSoft Financials 9.2 Developer/Instructional Designer - Sacramento, CA - November 2013 - January 2014

Developed training content for ILT, WBT, for Asset Management, Hyperion, General Ledger

Utilized UPK tool for developing training modules and topics.

Responsible for testing delivered functionality and modifications implemented.

Assisted in the development of testing documentation, business process documents and other supplemental documentation. Assisted with PeopleSoft implementation, upgrades.

Assisted in implementing a Train the Trainer course for non-managers.

Developed content in relation to Hyperion on Budgets using UPK, PowerPoint presentations for modules (Asset Management, General Ledger, and Billing) to assist in Instructor Led Training.

Lodestar Consulting/Houston Independent School District (HISD)

Content Developer/ Trainer – Houston, TX - August 2013- October 2013

Analyzed, Designed, Developed, and Implemented training content for a PeopleSoft HCM upgrade from 8.8 to 9.2 versions.

Developed training content for PeopleSoft 9.2 HCM/FSCM content for Payroll, ESS and MSS

Workforce Administration- Operated office-equipment, computers, and other systems as required.

Created and maintained accurate records, prepared forms, verified information, and resolved routine problems.

Wrote test scripts, tested functionality and modifications implemented for PeopleSoft General Ledger, Billing, Purchasing, Asset Management, Time & Labor, and Core HR.

Developed automated functional test scripts and Functional libraries and utility scripts

Recorded content based on the customized modifications.

Trained a group of employees the basic function of UPK to update data for future changes.

Aviate Networks/ West Valley

Oracle R12 SCM Implementation/UPK Developer/Trainer - San Antonio Texas - June 2013 -August 2013

Analyzed, Designed, Developed, Implemented training content for the Oracle Supply Chain Management and Financials Modules (Oracle R12).

Developed training content utilizing UPK 11.1, Microsoft PowerPoint and Microsoft Word.

Conducted interviews with SME’s, and Instructors for customizations.

Responsible for testing delivered Oracle functionality and modifications implemented. Infrastructure management used to make sure human resources and policies remain effective during initial UAT and SIT Testing.

Analyzed, Designed, Developed, Implemented, training content for the Oracle Supply Chain Management and Financials Modules that included Time and Labor, Assets, Procurement, General Ledger, Billing,

Manage the initial staging, loading, and testing of carrier data.

Conducted Train the Trainer classes for managers that were not familiar with training methods. Created exercises and simulations of classroom training. Provided feedback and established the course the best fit each individual trainer.

Assisted in the development of testing documentation, business process documents and other supplemental documentation.

Global Knowledge/ Greene Resources

UPK Developer/Instructional Designer - Cary, NC - February 2013 - June 2013

United States Marine Corps/ ITT Exelis

Technical Writer/ SCM/ Oracle R12 - Jacksonville, NC - February 2012 – October 2012

W Square Consulting, LLC / University Health Systems

Content Developer/ Trainer/PeopleSoft 9.1 - April 2010 – December 2012

City of Raleigh /Carpenter Technologies

Instructional Designer/UPK Developer - Raleigh, NC - December 2008 – April 2010

BAE Systems

Trainer/ Content Development - Fayetteville, NC - September 2007 – December 2008

Aptara Corp

Oracle SCM Training Consultant (Remote)- Santa Clara, Ca. June 2019 – September 2019

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