IT Business Analyst
Resume:
RAJESHRI PATEL
IT Business Analyst/Project Manager
adcxhq@r.postjobfree.com
U.S. Citizen
Feasterville, PA 19053
Overall seven years of diverse experience in Information Technology with all disciplines of Business Analysis and Project Management with multiple system implementations. Result- oriented and self-driven Business Analyst looking to utilize my experience, skills and knowledge by accepting a challenging position as an IT Senior Business Analyst.
Acted as a key Engagement Partner for various Business Groups to understand the key business process within the domain and associated with IT systems.
Experience with Requirements Gathering and creating Business Requirements Document
(BRD) by organizing meetings with Stakeholders and Business Users.
Analyze and documented the business process with proposing a positive solution.
Utilized Agile Methodology to work with business users to define and translate the business needs into the user stories and define sprint plans.
Assisted business users with Data analysis and Importing.
Managed system users and security roles based on users roles and responsibilities.
Liaison amongst the Business Users, Stakeholders and the Implementation Partner.
Used Azure DevOps for change management process during project execution including enhancements and system support.
Worked on Microsoft Dynamics ERP for Finance and Field Service Management for Microsoft Dynamics CRM. Worked with Software Developers and Project Managers regarding Implementation and Enhancement of the system.
Supported Microsoft Dynamics CRM for Sales to internal and external users.
Facilitated Business Leadership and Business Teams to understand the needs and the advantages through learning technology and business improvements.
Participated in testing to verify the requirements are met upon delivery.
Involved with all the phases of Software Development Life Cycle (SDLC) throughout the project and conducted UAT with various business groups for the offices and Fields.
Assisted with the project budget and maintain time management.
Supported organization with the Data Import process.
Excellent communication and interpersonal skills. Quick learner and committed to accept challenging tasks with the ability to provide a positive solution. PROFESSIONAL EXPERIENCE:
Penn Power Group.
IT Business Analyst/ Project Manager August 2018 to March 2020 Environment/Tools: Microsoft Dynamics ERP and FSM, Azure DevOps, Various Testing Environments, JIRA, Microsoft Projects, iPad
Responsibilities:
Implemented Dynamics Field Service Management System for the company’s NES – WES side of the business by playing an essential role with the system implementation, support and the system enhancement.
Worked as a liaison amongst the implementation partner, software developers and the stakeholders regarding Development, Testing, Deployment and Training.
Gathered Business Requirements, prepared Test Plans, prepared multiple Security Roles and conducted User Acceptance Testing with the business group.
Maintain and managed the system with all the support issues through the Change Management Process via Azure DevOps. Managed software deployment during the enhancement and prepared training material for the end users.
Supported end users with troubleshooting, user access and facilitating discussions to understand the FSM system and CRM for sales.
Proposed an effective solution and addressed the needs of the efficiencies.
Facilitated Business Leadership and Business Teams to understand the needs and the advantages through learning technology and business improvements.
Able to explain the Return of Investment (ROI) to the Business Leadership Team.
Created multiple Security Roles for the Web Application users and the Mobile Application users.
Documented User Acceptance Testing as satisfied Business Requirements.
Worked with the integration of the FSM with other business system application used at Penn Power Group.
Released system enhancement requirement changes and bug fixes monthly after conducting UAT and prepared release notes for the business users.
Contributed to the Plan for Success Phase for Microsoft Dynamics Finance and Operation (ERP) system.
Managed various status meetings, environment update meeting, walk through etc.
Contributed in BA/QA weekly meetings and various other meetings to discussed Enhancement and Modification Request issues and defects in the application.
Tested the application for other security features, including session expiry, passwords and compatibility across multiple browser types and encryption levels.
Interacted with the Developers to sort out the issues and the defects.
Worked with the Subject Matter Experts and Application Architects for the best effective result of software testing.
Assero Services LLC / Visneta Technology System. April 2015 to August 2018 Business Analyst
Environment/Tools: Fannie Mae Mortgage, Goldman Sachs, Round Point Mortgage, Selene Finance, Carrington solutions, HUD Bank, JP Morgan Chase Mortgage, Quick Test Professional, Quality Center, Microsoft Excel, Microsoft word, iOS and Android Platform. Responsibilities:
• Efficiently interacted with Software Developers and Project Managers to understand the application’s functionality and required process for the project.
• Analyzed business requirements and constructed business logical models.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Performed presentations for end users and stakeholders to gather the modification requests along with provided them with the system’s information.
• Acted as a liaison between software developers and clients in order to smooth the process.
• Involved in development of Test Plan and Test Specifications as per clients’ Business Requirements.
• Working with the subject matter experts, web system architects, application developers, and the business side users to develop the use-case scenarios.
• Point of contact for all testing activities. Create, manage and execute Test Plan and Project estimates. Take full ownership and accountability of Testing Activities.
• Responsible for planning, documenting, and conducting testing of all technologies and routing strategies.
• Worked with application users and discover the defect and discussed issues with software developers.
• Used JIRA to track the defects and enhancement of the system.
• Analyzed and evaluated the progress of requirements, test plan, test runs, and defect tracking by generating customized reports in Quality Center Tool.
• Actively involved in functional, unit and integration testing in agile methodology.
• Created new/modified test scenarios, test cases and test approach strategies
• Categorized the test cases mapping with the requirements
• Defect retesting and functional testing various environments
• Attended walk through meetings and made suggestions to other team members.
• Managed and updated two environments for testing and for clear down activities Asset Management Specialists Inc July 2013 – Jan 2015 Business Analyst
Environment: Quality Center, MS Office, Fannie Mae Mortgage, HUD Bank and VRM, Web logic, Windows2010, MS Internet Explorer, iOS and Android Platform. Responsibilities:
• Efficiently interacted with Software Developers and Project Managers to understand the application’s functionality and required process for the project.
• Performed all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Analyzed business requirements and constructed business logical models.
• Performed presentations for end users and stakeholders to gather the modification requests along with provided them with the system’s information.
• Efficiently interacted with Software Developers and Project Managers to understand the application’s functionality and required process for the project.
• As a member of the team analyzed the business and system requirements.
• Developed the test cases according to functional requirements.
• Involved in manual testing and tracked defects using Quality Center.
• Interacted with iOS and Android App users and discovered defects with many different users.
• Worked with in house system users and test different scenarios.
• Performed end-to-end testing along with the validation testing
• Analyzed the Test Results and errors logged into Defect Tracking Tool.
• Participated flash meetings between QA & Development team.
• Participated in meetings with different departments marketing, Business Analyst, DBA and Infrastructure team to resolve the issues.
• Developed test plans that includes test cases, test scenarios, expected results and prioritized tests.
• Tested the application compatibility with many different browsers.
• Actively participated in developing requirement traceability matrices (RTM) and test plans.
BA/QA Training & Academic Projects:
Banking, Pharmaceutical and Telecommunication Nov 2012 to May 2013 Worked on sample Banking, Pharmaceutical and Telecommunication BA/QA project and tested various different modules.
• Manual testing for web based and window based applications with SDLC.
• Tested different modules for pharmaceutical, telecommunication and health care projects.
• Experienced in SAP Testing, Web and Mobile Application Testing for iOS and Android. EDUCATION:
• Bachelor of Business Administration, Temple University, Philadelphia, PA, May 2013.
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