Salesforce Manager

LATHA M

Email Id: adcxhi@r.postjobfree.com

Senior QA Analyst

Phone# +1-657-***-****

Professional Summary:

Having around 9 years of relevant experience in IT industry with expertise on Manual and Automation testing of web-based (Salesforce, SAP, Siebel CRM applications, Hybris, Actimize applications).

4+ years of experience in IT technology involving as a Software Tester and Administrator with SALESFORCE.COM. Worked in Salesforce lightning, Communities, Sales, marketing cloud and Service cloud.

Skilled in generating custom reports and dashboards.

Extensively used Salesforce Data loader for Insert/Update/Deleting the records.

Thorough Knowledge and extensive experience in all phases of STLC, SDLC and in Agile methodology (Scrum).

Proficient in using test automation tools such as Selenium WebDriver.

Expertise in testing front end part of web-based application.

Sound knowledge on Junit, TestNG framework, Maven build automation tool and Jenkins for Continuous Integration, GITBHUB for project repository

Expert in Automation tools Cucumber for BDD framework.

Well versed with various testing stages/levels/phases, testing types, testing techniques and quality work products.

Experience in the development of Data driven, Keyword driven and Hybrid Automation frameworks in Selenium

Knowledge in tool POSTMAN for testing and validating various web services used in the application.

Extensive experience in reviewing and analyzing Business Requirements and creating Test Plans, Test Cases, Test Scripts, Test Estimation & Requirement Traceability Matrix.

Professional expertise in Smoke Testing, Backed end Testing, Black-Box Testing, User Acceptance Testing (UAT), Functional Testing, Positive/ Negative Testing, System Testing, Regression Testing, Integration Testing, Compatibility Testing, Database testing, GUI Software Testing, Ad-hoc Testing, Cross Browser/ Cross Platform Testing, UI Validation, Web Services, Boundary Value Testing.

Sound knowledge on Core Java, Object Oriented Programming (OOP) concept.

Extensively used Java for test case automation. Experience in implementing TDD, ATTD and BDD.

Expert using bug tracking tools like JIRA, Microsoft Azure Devops, TFS, HP ALM, Quality Center, BugZilla & IBM Clear Quest

Ability to adapt to new environment quickly, strong team player, good communication, good analytical and computation skills, enthusiastic learner, confident, sincere and committed.

Outstanding communicator with extensive experience in customer service as well as ability to identify, develop and enhance client relationships

Expertise in estimating test efforts, designing Test scenarios and test scripts based on System requirements and Business requirements

Involved in conducting reviews on test case scripts and in preparing Knowledge artifacts on findings and learnings.

Worked on applications related to Different Domains – Service, Utility, Healthcare and Banking.

Leading the Pokering, Planning, Grooming sessions, Retrospective meetings & stand up calls.

Experience working as Team Lead by handling team by mentoring, guiding them and giving KT on functionality.

Expert in determining all the possible positive & negative E2E and functional test cases which cover all the areas of the business requirement Flexible enough to adapt new environments.

Preparation of test data and have knowledge in SQL, SOQL, SOSL queries.

Technical Skills:

Testing Tools

Selenium WebDriver, Cucumber, Manual testing, Extent Reports

Languages

JAVA, HTML, CSS, XML, PL/SQL, SQL, SOQL, SOSL

Web Technologies

HTML, XML, CSS, JSON

Scripting

Java, JavaScript

IDE

Eclipse, IntelliJ, SQL Developer, Workbench, Developer Console, Toad

Test Framework

Cucumber, Page object model, Junit, TestNG, Data Driven Framework

Web Debugging Tool

XPath, Firepath, Firebug

Build Tool

Ant, Maven

Processes

Agile-Scrum, Waterfall

Bug Tracking Tools

Azure Devops, JIRA, ALM, QC, BugZilla, TFS & IBM Clear Quest,

Continuous Integration Tools

Jenkins

Version Control

SVN, GIT/GITHUB

Data Bases

Oracle 9i/11g

Operating Systems

Windows (XP,7,8,10) Linux, Unix, Mac

Other Tools

Salesforce Admin, Siebel CRM, SAP CRM, MS-office (Word, Excel, Power point, Visio, outlook, Access

Project Details:

Project

: Vizient Community

Client / Employer

: Vizient – Irving, Tx

Duration

: September’ 2017 – Till date

Role

: Salesforce QA tester – Community cloud

Vizient is the nation's largest health care performance improvement company serving a diverse membership that includes academic medical centers, pediatric facilities, community hospitals, integrated health care delivery networks and non-acute health care providers. In this project, we worked on the development of community for the all vizient employees and its customers.

.

Gathered requirements documents such as business requirements and design document and other related documents.

Reviewed the Test Basis, designed and documented Test Strategies, Test Plan, Test Cases and executed test cases.

End to End Testing of the complete website which was developed using JavaScript, HTML5, CSS3 and other web technologies.

Responsible for writing and maintain Selenium WebDriver scripts for regression and functional testing using data driven framework.

Developed test code in Java language using Eclipse, IDE and TestNG framework.

Setup the Automation framework using Selenium to run test cases in multiple browsers and platforms.

Responsible for identifying test cases for manual and Automation with Selenium WebDriver for Smoke Test, Functional, User acceptance, Regression, Production validation Tests.

Involved in design and implementation of Selenium WebDriver automation framework for smoke and regression test suites (TestNG and Maven).

Involved on Cucumber testing and defined the test scenarios and created the test cases in Test Manager.

Involved in designing of automation framework to be used in UI testing with Selenium

Involved in testing the application utilizing the Scrum (Agile) methodology.

Developed Java scripts to automate the test cases.

Used the Firebug to inspect the XPath of the web elements and Eclipse IDE for Java development.

Identified, Reported and Tracked Defects using Azure Devops, Salesforce customized objects.

Developed Custom reports and Dashboards to business users in Salesforce Classic & Lightning.

Experience working in salesforce lightning with different user like internal/External, Group manager, Community manager etc.

Good knowledge in Workflows, process builders, approval process, validation rules, Apex classes, Triggers, Admin work like user’s setup both internal, external users profiles in salesforce.

Created 64 groups in Vizient community for around 50,000+ user with their setup, data, content.

Manually tested, verified and validated that the product meets user requirements.

Developed and executed SOQL queries in Workbench/Developer console/Force.Com to verify the proper insertion, deletion and updates into the Salesforce community.

Experience in using Salesforce Data loader to update, insert, delete or update bulk records into Asset, Contact object and Meetings, Notices, Event_Share Community objects.

Performed End-to-End testing of functionality in salesforce community.

Worked in Community mobile app testing

Assisted Business users in performing Business UAT, giving Demo on new enhancements and reporting defect.

Environment: Salesforce, Salesforce Data loader, Selenium WebDriver, Java, TestNG, Jenkins, Cucumber, Agile, SQL, Maven, Appium, DHTML, POSTMAN, SOAP UI, XPath, Firebug, WorkBench, Force.com, Eclipse, Azure Devops, HTML, GitHub, Windows 10.

Project

: TFS – CEP

Client / Employer

: Toyota – Plano, Tx

Duration

: March’ 2016 – September’ 2017

Role

: Salesforce QA Automation Tester – Sales and Service cloud

TFS has constructed a global network that covers approximately 90% of the markets in which Toyota sells its vehicles. Mainly concentrated on auto loans, leases and Toyota dealer floorplan requirements, TFS provides auto sales financing to approximately 5.4 million customers. This Project includes the Inventory Management of Vehicle's, supporting the service requests, maintaining the Auction updates and so on.

Tested end to end for salesforce sales cloud functionality implemented in Toyota.

Leading and ensuring team to understand on the User stories and test data preparation.

Requirement Analysis by attending meeting with client.

Peer-reviews, Self-reviews, regular interaction with client regarding business updates.

Involved in the preparation of Test Plan and Test Strategy.

Test Data Creation for all the user stories.

Supported the team in writing test cases, preparation of test data.

Test case execution using JIRA - System testing, Regression testing.

Defect Tracking and Defect Report generation using JIRA.

Providing daily, weekly, Sprint wise status to client.

Involved in agile testing and reporting the defects in JIRA.

Performed Regression Testing at various phases of development life cycle for impacted existing functionality.

Played key role in the discussions of major issues

Involved in assisting stakeholders to perform User Acceptance Testing (UAT)

Given KT’s to new joiners in getting acquaintance with Business functionality and on all the

Applications involved in testing.

Worked with Product, Design, and Engineering teams on requirements gathering and evaluation.

Participate in product design reviews to provide input on functional requirements, product designs, test estimates, schedules and potential risks.

Extensive Knowledge in Agile Methodology and participated in Sprint planning, Sprint Retrospective, Product Backlog Refinement and daily Scrum meetings.

Experience in automating regression test cases using Selenium WebDriver.

Confidential ended stand-up calls on daily basis and had two week Sprints in Agile Methodology.

Experience in using Protractor.

Implemented automation using Selenium WebDriver to perform testing.

Application Screenshots are captured using TakeScreenshotAs and copied the images whenever an exception occurs and at any checkpoint while execution.

Handled various Alerts, Popups using web driver.

Responsible for developing the scripts to support Jenkins (Continuous Integration) of the scripts with the build server.

Developed Test Scripts to implement Test Cases, Test Scenarios, and features for BDD (Behaviour Driven Development), TDD (Test Driven Development) using Cucumber in Gherkins format.

Used GitHub to maintain and manage the build scripts, test data used, and other documents related to the project.

Implemented TestNG unit testing framework for the smoke test and used all Annotations in TestNG effectively.

Good hands-on experience on bug tracking tool like Jira.

Worked on Data Driven/Page Object Model Framework and extracted data from external Excel files using Apache POI and loaded into the variables in the scripted code.

Worked on Maven for build and dependency management where I have added different dependencies such as apache poi/TestNG/Maven-plugin-api etc. according to the requirement.

Performed functional testing of web services using SOAPUI and RESTful web services.

Performed Mobile Testing of Android based Apps using Appium. Connected Real Devices.

Performed Cross Browser and parallel testing to test the applications are working as desired in different browsers and environments.

Expertise in Smoke testing, Regression testing, System Testing and UAT.

Environment: Java, Selenium, TestNG, JIRA, XPath, Eclipse, Data Driven and Page Object Model Framework, Cucumber, SoapUI, Appium, Protractor, MYSQL, Oracle, Maven, Jenkins, Agile/Scrum, Gherkin.

Project

: Product Surveillance

Client / Employer

: Wells Fargo – Hyderabad, India

Duration

: August ‘2014 – September ‘2015

Role

: QA Analyst

PRODUCT SURVEILLANCE is the surveillance of products, in this case the products being Security, FX, Derivative trades and transactions within the corporate and investment banking group. Actimize Risk Case Manager (Actimize RCM) is a third party tool which is used to perform the product surveillance.

Developed and maintained manual and automated test scripts in Selenium WebDriver using Java programming language

Developed test scenarios and manual test cases to check functionality of all modules.

Documented and executed Test plans, Test cases and Test scripts based on baseline requirements.

Conducted Smoke Testing, Functionality testing, Integration (Interface) testing and Regression testing during the various phases of the development.

Reviewed Business requirements, IT Design documents for all assigned project releases.

Involved in testing the new functionalities based on test cases manually and coordinated with development team in fixing the issues.

Actively participated in daily scrum and sprint meetings as part of Agile Environment.

Developed the Test Cases and test scenarios based on user stories as part of agile process.

Worked on source version control tools such as bitbucket GIT.

Developed automated Data Driven scripts to perform negative and positive testing of an application by providing different data.

Automated Test cases using Selenium Web Driver, Jenkins and Maven. Used Firebug and FirePath plug-ins to find the elements on the web page based on the element locator ID, Name, Tag, Class Name, XPath, Link Text, Partial link Text and CSS Locator.

Developed test automation scripts to handle authentication using browser capabilities

Handled validating graphs based on the performance metrics in the automation scripts.

Involved in Regression testing by reviewing the source code after each build.

Experience in writing SQL queries in Oracle.

Maintained, Monitored and documented the behavior of application in different phases of Testing

Good knowledge in Git commands and bit-bucket repository

Identified test cases to automate the test cases using Selenium WebDriver, Junit and Java (IntelliJ IDE) and Contributed in creation of framework.

Actively participated in scrum ceremonies Sprint Planning, Retrospective, Daily Scrum Status update (stand-up) meeting, Refinement / Story Grooming meetings and Defect triage meetings.

Environment : Selenium, Oracle, TestNG, XPath, Firebug, FirePath, Eclipse, SOAPUI, SQL, Unix, LoadRunner, web Services, HTML, SOAP, XML.

Project

: SVM

Client / Employer

: Service Master / Infosys – Hyderabad, India

Duration

: June ‘2011 – July ‘2014

Role

: Test Engineer

ServiceMaster is one company made up of many great brands, dedicated to simplifying and improving the quality of life for customers. In fact, it’s the single most important factor in delivering world-class services. This Project includes supporting the service request's as per customers, maintaining the partner updates.

Designing test scenarios and test cases as per the business requirements.

Preparation/identification of test data using SQL Queries.

Test case execution - System testing, Regression testing, and Adhoc testing when necessitates.

Defect Tracking using QC, ALM conducting Defect Triage meetings and Defect Report generation.

Self-reviews, regular interaction with client regarding business updates.

Providing daily and weekly status to customer.

Preparation of Root Cause Analysis (RCA) on defects slipped or rejected.

Mentored new joiners in allocation of work, test case preparation, execution of test cases from Hyderabad DC and assisted new joinees with their queries and conducted reviewing of test case and test reports.

Effectively written test cases, execution for two releases PM and HW with less rework and ensuring a good quality.

Had worked in almost all the Modules of the SVM Project. Specialized in E2E testing with other components.

Given KT’s to new joiners in getting acquaintance with Business functionality and applications involved.

Education

Bachelor of Technology in computer science, Andhra University (Vishakhapatnam, India)

Contact this candidate