Career Summary: ** years of servant leadership including 8.5 years leading corporate-wide technology projects using Waterfall & Agile methodologies plus 13.5 years leading operational, process improvement, employee engagement & internal communications efforts all of which delivered strong, solid results for companies incl. Delta Air Lines, Cox Communications, E*TRADE & Warner Media.

Experience

Senior Project Manager for Warner Media (Contractor for Alliance of Professionals & Consultants, Inc.) Jan 2020 – Mar 2020

Over a 3 month period, I used AGILE methods including 2-week Sprints, daily standups, retrospectives plus Confluence & JIRA tools to guide the successful completion of CCPA-related work for TruTV website plus iOS & Android Apps

Senior Project Manager for E*TRADE (Contractor at KForce, Inc.) March 2018 – Oct 2019

Over a 15 month period working in a SCRUM Master role as part of an AGILE PMO, I led a $7M Microsoft 365 implementation at E*TRADE including design, build, testing and implementation of M365 architecture including the implementation of hybrid Exchange architecture and deployment of Office ProPlus applications plus the creation & delivery of a communications plan to support adoption of the M365 platform by approximately 4K employees

Over a 10 month period, I used Kanban techniques to guide a 6 person team to complete a $1.2M refresh of 400 servers in 3 data centers including planning, testing and migration of servers from physical to VMs on Server 2016

Over a 4 month period, I used AGILE techniques to guide a cross-divisional team including the outside vendor to integrate the Shape Security platform into E*TRADE websites to protect against credential stuffing attacks

Senior Project Manager for Horizon River Technologies, Inc. July 2017 – March 2018

Responsible for all aspects of project management related to $1M+ effort to deploy IT infrastructure in support of multiple new location openings nationwide for a large retail client

Project Manager II for Cox Communications, Inc. May 2014 – July 2017

Over 3 years and as part of a two person team, I served as Project Manager II leading numerous employee programs serving 1400 employees within Cox Communications’ Technology division including OnBoarding all new employees, managing all campus-wide events, coordinating key initiative launch activities plus providing key technical support to unique divisional events

I was selected to co-lead a 20 person cross-divisional project team for 6 months to conduct an inaugural external recruiting event for Cox Communications targeting Millennials & Women which resulted in 250 participants being selected to participate (out of 400+ applicants). The project required me to coordinate the creation of marketing materials to support internal & external communications, schedule 20+ speakers and panelists, develop & implement a review & selection process for participants, direct 40 volunteers and manage all facilities and registration activities

Over 1 month, I worked as part of a two person team which utilized DMAIC standard practices to design an innovative Six Sigma-based, process-centric training and rotational work program to serve 800 frontline, corporate employees

Engineering Project Manager for Cox Communications, Inc. (Cox Media) June 2010 – May 2014

Over an 18 month period, I used PMI-based project management techniques to lead a $5.5M cross-functional project team of corporate & remote employees plus vendor resources to design, build, test and implement a new ad insertion platform across all of Cox Communications which increased reliability and delivered $10M in new revenue annually

Over a 12 month period, I used PMI-based project management techniques to refresh the IT Infrastructure for Cox Media to enable the business unit to retire legacy servers and standardize their future hosting platforms to support 400+ employees in 16 locations nationwide generating $300M+ annually

Communications Specialist for Cox Communications, Inc. August 2007 – June 2010

Over a 3 year period, I provided communications support for Cox Communications’ Network Operations and Technology teams including creation of regular Newsletters, communications support for key initiatives, planning & execution for employee-related events and support for internal SharePoint environment

Over a 3 month period, I used PMI-based project management techniques to lead a 10 person team in developing & launching a new, single internal newsletter to enhance communication across multiple teams and 400 employees

Over 2 months, I gained senior leadership support to expand a peer-to-peer employee recognition program to serve 1000 employees and I continued to provide logistical and communication support during roll-out

Over a 6 month period, I used PMI-based project management techniques to guide a 6 person team in developing & implementing an enhanced online portal presence to improve communications among 3000 employees

UNO Process Improvement Leader for Cox Communications, Inc. February 2007 – August 2007

Over a 4 month period, I worked with another employee to develop & implement enhanced maintenance procedures to provide strengthened support for high-value clients nationwide which protected $9M in annual revenue

Over a 3 month period, I gathered and analyzed $47M in Cox Engineering maintenance contract data from all systems – done for the 1st time - to accurately document all current maintenance contracts and identify $3.5M in cost savings strategies

Process Analyst for TRX, Inc. July 2006 – September 2006

Worked on process improvements to enhance the back-end functionality of a travel-related internet website

Coordinator, ACS Employee Forum for Delta Air Lines, Inc. July 2002 – June 2006

Over a 4 year period, I co-lead and was finally solely responsible for 2 years of a 235 person employee engagement team, representing 15K employees in 90 locations through the direction of a 9 person core team focused on operational & safety concerns, cost reduction & revenue enhancing proposals, work life issues, and process improvements

Over 1 month, I used PMI-based project management techniques to lead a 5 person team in implementing a new online employee suggestion tool serving 15K employees in 90 locations, generating 1400+ suggestions and $1.1M savings annually

Over a 6 week period, I coordinated the development and implementation of a realignment plan for a 235 person employee engagement team resulting in a 50% reduction in the number of labor hours utilized and provided an annual savings of $240K

Schedule Analyst for Delta Air Lines, Inc. December 2001 – June 2002

Developed long-range Delta/Delta Connection flight schedules, coordinated Cincinnati hub regional jet schedule, new Comair service and resolved current schedule conflicts

Coordinator, Customer Service & Operations for Delta Express January 2000 – November 2001

Over a 2 year period, I coordinated multiple cross-functional operations and projects to support 58K flights and carry 5.3M passengers annually

Over an intensive 2 week period, I served as Project Leader for an urgent divisional review of required provisioning supplies post 9/11 which identified $315K in annual savings

Over an 8 month period, I used PMI-based project management techniques to guide a 6 person team which developed and implemented an enhanced aircraft provisioning process reducing employee injuries & equipment damages and providing $328K in annual savings

Over an 8 month period, I used PMI-based project management techniques to guide a 8 person team in developing and implementing a cross-divisional air cargo shipping initiative generating $180K in new recurring annual revenue

Coordinator, Res Sales Admin & Customer Portfolio for Delta Air Lines, Inc. September 1997 – December 1999

Over a 2 year period, I used SDLC techniques to direct a $2M software development project to complete delivery of a graphical user interface which reduced basic, introductory training time by 33% and increased productivity of 6K employees by 15%

Over a 90 day period, I used SDLC techniques to manage the conversion of Delta Air Lines’ Gift Certificates into a simplified, customer friendly, automated, electronic format

Education, Certification & Training

Education

M.S. in Political Science from Florida State University

B.A. in International Affairs & Political Science from Florida State University

Certification

Six Sigma Green Belt – Fall 2007

PMI-based Project Management Training courses, including:

Project Management - Simulation Examination

Project Management - Methodology

Project Management - Effective Negotiations Skills

Project Management - Introduction to Requirements

Project Management - Cost Management

Microsoft Project

Advanced Project Management

Project Management for Success

Project Management Introduction - Countdown

Conducting Effective Meetings

Building a Better Business Case

Decision Management

Time Management

AGILE Project Management

Additional Corporately-provided training, including:

Managing People Through Change

Servant Leadership

On Common Ground

Targeted Selection Interview Training

Creating High Performing Teams

Valuing Diversity

Identifying & Confirming User Requirements

2013 Cox (CCI) Emerging Leaders Program

Software Used:

JIRA

MS Project

Confluence

MS Office 365

MS Visio

MS Access

MS Frontpage

Remedy

Documentum

Stellent

Rational Clearcase

Plumtree Administrator

SeaChange Spot+

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