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Assistant Customer Service

Fereej Ibn Dirhem, Qatar
April 23, 2020

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Mohamad Saidul Alam

PO Box ****, Doha-Qatar

Cell: +974-****-****

Home: +975-****-****


Summary Highlights

Bachelor of Business Administration

4+ years of work experience in the areas of customer service, library resource management, information technology support, and events management

Career Objective

Seeking a suitable position in the area of accounting, finance, marketing, administration, or management. Education

Bachelor’s in business administration (Major-Accounting Minor Finance) College of Business & Economics (AACSB Accredited) Qatar University Cumulative GPA: 2.97/4.00 Graduated: 2019

Work Experience

Qatar National Bank

Customer Service Intern [Dec 2019 – Jan 2020]

Helped customers in opening new bank accounts (both at domestic and overseas QNB branches) and issued debit cards

Assisted customers with postponement of loan repayment and credit card payment

Reviewed customer liabilities per Qatar Credit Bureau (QCB) regulations before loan issuance

Administered various types of loan issuance: personal, vehicle, mortgage, vehicle lease, retirement loan etc.

Audited dormant account history to determine on their closure

Provided accurate and correct information in response to customer queries related to loans and credit cards

Overall proved to be a resourceful representative who met productivity and customer satisfaction goals Qatar University Library

Library Assistant [Apr 2017 – Jul 2017]

Successfully completed Radio-frequency identification (RFID) project: Replaced barcodes with RFID for all books

Qatar University Information Technology Services

Information Technology Assistant [Feb 2018 – Dec 2019]

Ensured availability and functionality of class-room audio visual technology

Assisted teachers and administrators in solving a wide range of technology troubleshooting problems

Performed microphone system set up for student orientation, teacher orientation, and IELTS exam Qatar University Student Activities

Student Worker [Aug 2017 – Oct 2017]

Researched regional and international sporting events and suggested suitable events for Qatar University Team participation

Maintained the schedule and reservation of tennis, volleyball, and squash courts Qatar Sports League

Event Assistant [Sep 2015 – Jan 2017]

Sold and handed out tickets at the box office window

Managed crowd through welcoming spectators and ushering them to their designated places 2

Ensured venue cleanliness and maintained the operational functionality and accessibility of all emergency exits

Qatar Summer and Winter Festival

Ticketing Agent [July/Dec 2017]

Assisted patrons with ticket purchases

Balanced daily cash deposits and bank vault inventory with a zero-error rate

Operated ticket master processing system, credit card system accurately and efficiently Trainings

Attended Top International Certificates in Accounting, Audit, and Finance webinar organized by Accounting World. The training awarded 2.0 credit hours.

Community Involvement

Worked as finance coordinator, Cultural Village 2017 of Bangladesh Booth.

Was appointed as a House Prefect in high school for demonstrating leadership quality.

Participated in Green Qatar Campaigns and collaborated with students in beach-cleaning initiatives.

Student Orientation Volunteer



Have excellent communication (oral and written) and interpersonal skills. Can communicate effectively, pleasantly, and with clarity

Punctual and complete tasks within deadline

Can multi-task if necessary

Can do heavy physical work if needed

Can work efficiently both independently and in teams

Very good in making presentations


Software Experience: MS Word, MS Excel, MS PowerPoint

Operating System Experience: Windows XP, 2007, 8, 10


Bengali (written and spoken): Native English (written and spoken): Good Hindi (spoken): Good Personal Information

Place of Birth: Qatar QID: 296******** Passport No.: BR 0013913 Nationality: Bangladeshi Date of Birth: 16 Aug 1996 Marital Status: Unmarried Holds Qatari driving license (first issue date: Aug 2015)


Mrs. Ihsan Mohamed Ali El Laithi, Audiovisual Support Specialist, Information Technology Services Department, Qatar University Email: Phone: +974-****-****

Dr. Mustafa Abdulkarim, Assistant Professor of Accounting, College of Business & Economics, Qatar University Email: Phone: +974-****-****

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