Sign in

Power Plant Front Office

Aswan, Aswan Governorate, Egypt
April 23, 2020

Contact this candidate


Ashraf Youssef Kassem

HR & Front office & Reservation

** ***** **********

Personal Statement

Address: Egypt - Aswan - Elmahmoudia City-ElTaawniat-Building _1 Flat No_5. Date of Birth: 17th April 1977.

Nationality: Egyptian.

Marital status: Married.

Military service: Exempted

Cell Phone: +2-010******** -011********

E-Mail:, Objective

A conscientious and professional personal assistant with extensive experience in Rooms Division, Front office and reservation, executive experience in administration And H R roles, highly organized and efficient individual, whose thorough and precise approach to projects has yielded excellent results.


BSc Literature & Egyptology - South Valley University 1999. Training Coerces

- Professional development program for hospitality managers IDI (HR & Revenue & Cost and planning).

- Food Beverage skills development from the Egyptian Ministry of tourism and the American Hotel & lodging educational institute.

- Hospitality department trainer from the Egyptian ministry of tourism and the American hotel & lodging educational institute. Key Skills


- Arabic: Native Language.

- English: Good command of spoken and written.

- Italian: Very good

Computer Skills

- Proficiency in dealing with Microsoft Windows.

- Proficiency in dealing with Microsoft Office (XP – 2003 – 2007 – 2010).

- Proficiency in dealing with all application of Internet. Hotel Management Systems

- Vadilio sues 8 front office & reservation.

- Protel software front office &reservation.

- Nabilio software front office & reservation

Employment History

Admin Manger_Feb.2018 up to Now

Doosan Heavy Industries & Construction (Warranty Department) Assiut Supercritical Thermal Power Plant (1*650 MW) HR Manger _July 2015 ~ June 2017

Doosan Heavy Industries & Construction (Warranty Department) Ain Sokhna Supercritical Thermal Power Plant (2*650 MW) HR Supervisor_ February 2014 –June 2015

Doosan Heavy Industries & Construction (Cost & Planning Department) Ain Sokhna Supercritical Thermal Power Plant

Achievements and responsibilities:

- Calculate Salary Tax according to Egyptian law.

- Calculate Payroll & Payroll Tax.

- Dealing with Social Insurance in Egypt.

- Dealing with Egyptian employee contracts, renewal contracts and resign.

- Reporting monthly status of Egyptian employees.

- Dealing with General Affairs for Egyptian Staff in Doosan. General Manager _July 2012 – Des 2012

Al-Salam hotel *** Riyadh Saudi Arabia

Rwaq Company for tourism Industries

Achievements and responsibilities:

- Planning and organizing accommodation, catering and other hotel services.

- Promoting and marketing the business; analyzing sales figures and devising marketing and revenue management strategies.

- Managing budgets and financial plans as well as controlling expenditure, maintaining statistical and financial records, setting and achieving sales and profit targets.

- Recruiting, training and monitoring staff; planning work schedules for individuals and teams.

- Meeting and greeting customers; dealing with customer complaints and comments, ensuring that all events and conferences run smoothly.

- Supervising maintenance, supplies, renovations and furnishings;

- Dealing with contractors and suppliers.

- Ensuring security is effective.

- Ensuring compliance with licensing laws, health and safety and other statutory regulations. Front office& Reservation Manager_ February 2008 – June2012 Blue reef resort Marsa Alam (Red Sea Egypt)

Egyptmarin Company

Achievements and responsibilities:

- Handling of correspondences, sorted - out letters, reservation mails and recording Company/Travel Agent Rates both in system and correspondence file.

- Responsible for preparation of occupancy forecast, daily arrival &departure reports.

- Responsible for training staff and for allocate daily tasks for reception and reservations staff.

- Lease with Sales Department in regards to occupancy, Rates Reservation's Analysis.

- Responsible for welcoming guests and handling any complaints, Monitors the customer accounts and till accounts.

- Supervises reservations and the allocation of bedrooms with the Executive Housekeeper

- Responsible for implementation of general policies and procedures, applies and ensures the application of the sales strategy to maximize occupancy and average room price. Senior Reception _March 2007 – Jan 2008

Abu Nawas resort Marsa Alam (Red Sea Egypt)

Achievements and responsibilities:

- Create and maintain a schedule and the tasks for reception staff.

- Handling all guests arrivals & departures, and ensure that is running smoothly.

- Harmonies manage the front office department and other department (F& B - H.K - Financial).

- Responsible for customer rooms allocated, handling all guests complains And Reported to the Rooms Davison Manager.

Senior Reception_ July 2003 – Jan 2005

Kalabsha hotel Aswan

(EGOTH) Company

Achievements and responsibilities:

- Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales. Administrator _May 2002 – May 2003

High dam power station

Alstom Company

Achievements and responsibilities:

- Responsible of open and closed all work permit in the station.

- Responsible of Issuance the work permit form Egyptian security authorities for both Egyptian and foreign staff.

- Drafting letters and other documents, business letters, reports or office memorandum. Shift leader_ Oct 2000 – April 2002

Kalabsha hotel Aswan

(EGOTH) Company

Achievements and responsibilities:

- Check all reservations and enter bookings on to the system, allocate guest rooms and check guests in.

- To liaise with Housekeeping throughout the course of the shift informing them of rooms moves, special requests, extra departures etc to ensure no problems occur

- Responsible for check guests out and ensuring bills are paid and receipted correctly

- Check balance cash and bills at the end of each shift. To be responsible for the float while on. Receptionist _Aug 1999 – Oct 2000

ISIS island hotel Resort Aswan


Achievements and responsibilities:

- Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling guests arrivals and departures. References are available upon request

Contact this candidate