SUMMARY

Result-Oriented IT Professional with **+ years of experience in successfully delivering technology intensive business and IT transformations in Banking, Insurance, Retail and Telecom Industry

Proven track record in successfully delivering projects to accomplish desired business goals such as increasing revenues, reducing cost, improving quality, productivity and increasing customer satisfaction

Managed large projects, medium size, and multiple small size projects

Highly developed written and verbal communication skills with significant experience with managing relationships with Senior Management/Executives and successfully engaging all key stakeholders

Highly skilled in developing business cases, developing technology/business strategies, roadmaps, establishing a required Governance structure for driving desired technology and business changes

Experienced in gap analysis and documentation of high level and functional/non-functional requirements, As-Is and To-Be process flows by conducting workshops, interviews, and other elicitation techniques

Experienced in industry best practices based on the PMBOK, PRINCE2, CSM, ITIL, LSSGB framework

KEY ACCOMPLISHMENTS

Successfully formulated and implemented Agile - Scrum methodology for Commonwealth Bank of Australia, AEGON Insurance, NJM Insurance and T-Mobile using JIRA and Confluence tools

Modernized T-Mobile IT landscape by building an Integrated Data warehouse in Big Data Hadoop Eco System

Implemented Rating Engine in Oracle Insbridge product for the personal lines of Insurance for NJM

Converted Mabis to DeMabis, Uniface application to Java web application, developed chain integration for AEGON besides providing Maintenance and Enhancement and fixing production tickets/incidents

Modernized and Digitized the Channels systems (Web applications) along with change management and production support for Core Banking System of Commonwealth Bank of Australia

Upgraded Datastage v8.1 to v9.1 for 83 applications and 30k jobs for Commonwealth Bank of Australia

Re-engineered a complex Diploma Statement Improvement system and provided change management for CitiBank North America

PROFESSIONAL EXPERIENCE

HCL Technologies Ltd, USA, UK, Netherlands, India. Sr. Project Manager Dec 2003 – Jul 2017

Managed multiple complex and large programs for Insurance, Banking, Retail and Telecom giants.

Build and maintain strong (liaison with) business unit relationships, work with business units to understand business objectives and strategies and the project’s business case

Work with service providers and business units to apply the technology change management process

Develop core IT Service Management (ITIL) processes eg. Change Management; Incident Management with SLOs and SLAs; Request Fulfillment

Manage vendor relationships required to facilitate a service provider’s ability to: effectively deliver contracted services, exceed customer satisfaction and quality, improve maturity levels

Identify and manage project dependencies and critical path

Ensure technology projects and activities are properly aligned with IT guiding Principles and departmental and corporate objectives and policies

Develop project management processes, standards, templates and tools being part of PMO and utilize that to support on-time, on-budget delivery of the tasks, continuous improvement and to increase the productivity

Establish and maintain strategic relationships across business units, key executives and subject matter experts in the context of services offered by IT

Work with the Senior Service Delivery Specialist to create and maintain a set of Key Performance Indicators (KPI) for technology and IT

Perform service review meetings for Service Level Agreements (SLA), critical outages, service and process improvements

Work with senior business partners to create, manage and maintain an ongoing Disaster Recovery and Business Continuity Process

Chair the Change Advisory Board (CAB) meetings and co-ordinate changes among delivery providers and support teams; review changes for documentation consistency prior to CAB review

Conduct kick-off presentation, workshop and Facilitation exercise to gather the requirements, monitor and report requirements

Prepare Project Proposal, Business Case, Project Charter, Statement of Work (SOW)

Create, execute and manage Project plans, including Scope, Resource, Schedule, Budget, Communication, Quality, Risks, Issues and Stakeholder plans along with phase end process

Prepare and validate high level and detailed project estimates, prepare and maintain project schedule, participate in refining, planning and re-planning project schedule

Form and Build team having architects, Business Analysts, Technical Leads, Developers, Testers etc

Manage and coordinate project resources internal and external vendor resources and the project work assigned to them

Set up the directions, Guide and Mentor the team in delivering the high-quality work products within the schedule and budget following all types of SDLC like Waterfall, Agile, Iterative, Incremental, Scrum, Kanban, SAFe, RAD, Pair Programming, (Continuous Improvement and Development) DevOps, TDD, ATDD, FDD etc

Groom the product/sprint backlog along with Product Owner, Triage, conduct sprint planning meeting, assign tasks, involve in designing, coding and testing, define the time box, Definition of Done and get approval from the Product Owner and the development team

Responsible in the execution of sprint cycles as per sprint planning, following scrum ceremonies like conduct daily stand up meeting to identify the impediments and to track/update the project status, show product demo to business, Sprint Review and Retrospection Meeting

Monitor and control the project progress as per the schedule with approved quality and report the status including financials

Execute Stakeholder Management plan right from Identifying, engaging and managing project stakeholders and their expectations

Perform Risk Analysis with complete risk/threat assessment questionnaire, prepare Risk Register with Mitigation and Contingency Plan, Quantify, Track and Manage the risks with RAID logs, escalate issues when required

Perform defect management system to ensure all the captured defects are fixed using ALM; take the corrective and preventive action for the defects

Define and prepare system integration test plans, implementation plans, set up a release plan in ALM and manage implementation for successful deployment of project products or services

Prepare transition plan and do the transition of project products or services to the operational team

Complete project closeout activities, conduct lessons learned sessions and document

Related Programs/Projects

SCB and Allianz Insurance, India, Sr. PM Jun 2016 – Jul 2017

Standard Chartered PLC is a British multinational banking and financial services company. Allianz is a European financial services company and its core businesses are insurance and asset management.

Major projects implemented:

Implemented the Interest Rate Risk in Banking Books (IRRBB) for SCB. Provided total Application Development, Maintenance, Enhancement and Support for the Closed Book System of Allianz Insurance.

Responsibilities:

Conduct workshops and brainstorming sessions to get stakeholders consensus on requirements; finalize the scope, build the team, schedule periodic quality audit, senior management review etc

Perform change management, service/incident management, test management along with the application development using DevOps, Scrum, Kanban, XP etc.

T-Mobile, India, Sr. PM Aug 2015 – May 2016

T-Mobile is the brand name used by the mobile communications of the German Wireless Corporation.

Major projects implemented:

Built Integrated Data warehouse in Big data Hadoop Eco System. The first big data project for T-Mobile.

Responsibilities:

Set up the Agile Methodologies like DevOps, SAFe, Scrum, Kanban, XP, TDD etc and cross-train the team in different technologies like Java, PERL, Oracle, PIG, HIVE, Teradata, Denodo, Tableau, Spotfire, BO and Crystal Reports

Execute the project in Agile right from planning, calculate velocity, check the Agile health, determine sprint cycle timebox for continuous improvement and delivery

Build Automation in Code Generation, Code Review and Testing to ensure the quality and quick delivery

CBA (Commonwealth Bank of Australia), India, Sr. PM Apr 2013 – Jul 2015

The Commonwealth Bank of Australia is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom.

Major projects implemented:

Modernized and Digitized core banking business of CBA. Upgraded 83 applications running in DataStage from v8.1 to v9.1

Responsibilities:

Responsible in managing the entire Channels segment of Core Banking System running in different technologies in terms of Application Development, Enhancement, Maintenance and Production Support

Implement the DevOps processes and change the mindset of the entire team into Agile Methodologies like Scrum, Kanban, XP, SAFe etc

Build Automation in Testing, prepare the sandbox system as the testing bed, build tools to compare the test results etc

NJM Insurance, USA, PM/Sr. PM Jul 2009 – Mar 2013

NJM is among the leaders in personal and commercial auto and homeowners insurance in New Jersey.

Major projects implemented:

Built Rating Engine in COTS product Insbridge, Put in 142 edits for the Statistical Department, Implemented Intelligent Mail Barcode across the mainframe applications and Predictive Analysis in SAS

Responsibilities:

Author Request for Proposal, Project Charter, SOW, high level business requirements document, detailed requirements document, design document, develop code, test plan document, test case and results documents, installation guide document and post-implementation support document

Propose and Implement value adds that result in savings of over $500k; the value adds to improve the processes, quicker time to market, reduce efforts and cost

AEGON Insurance, Netherlands, PM Oct 2007 – Jun 2009

Aegon is a multinational life insurance, pensions and asset management company in The Netherlands.

Major projects implemented:

Developed Chain Integration between Web application (frontend) to Mainframe application (backend). Converted Uniface (4GL) application to Web application, Mabis framework to DeMabis framework etc

Responsibilities:

Involve in writing business cases, Service Level Agreements, QA Processes, Onsite-Offshore coordination etc

Single Point of Contact for the business development, project deliverables, escalations, build trust and strategize customer-vendor relationship

Halifax-Bank of Scotland (HBOS), UK and India, PL/PM Feb 2006 – Sep 2007

HBOS plc is a banking and insurance company a wholly owned subsidiary of the Lloyds Banking Group.

Major projects implemented:

Application Development, Enhancement and Support for Global Applications System (42 applications in Retail and Commercial banking) of Halifax-Bank of Scotland.

Responsibilities:

Prepare Project Charter, SOW, Project Management Plan, Build and lead the team, gather requirements, prepare design document, develop code, traceability matrix, test plan, test case document, installation guide and post implementation support document

Indulge in writing Proposals for new business, responsible in creating knowledge repository, supervise and mentor the team for their career development

Citigroup, USA and India, PL/PM Dec 2003 – Jan 2006

Citigroup is ranked 4th on the list of largest banks in the USA with revenue crossing $71 billion.

Major projects implemented:

Restructured Diploma Statement Improvement.

Responsibilities:

Prepare Project Charter, SOW, Project Management Plan, Build and lead the team, gather requirements, prepare design document, develop code, traceability matrix, test plan, test case document, installation guide and post implementation support document

Build various automation tools to check the coding standards, run test cases and capture test results

Patni Computer Systems, India, Software Specialist Mar 2002 – Nov 2003

Managed a complete application portfolio of General Electric (GE) Global Application Support responsible for Application Development, Application Enhancement and Application Support and Maintenance.

Interact closely with the client, users to define the project scope and to develop detailed project artifacts

Create and track project plan, milestones, deliverables, metrics and the budget

Create weekly status reports and conduct weekly status meetings

Maintain RAID logs, pro-actively work to resolve the issues and monitor progress on issue resolution

Maintain detailed project documentation including meeting minutes and action items

Monitor development of a test plan with test cases, test methods, test strategy data, test environment etc, testing progress and results

The Boston Group, USA, Software Consultant Oct 2000 – Feb 2002

As a Software Consultant, responsible for:

Read the requirement documents and prepare the design documents for increasing the field size

Change all the impacted EASYTRIEVE and COBOL programs along with CTRL, PARM, LOADER components

Convert Datacom files to DB2 tables

Download DB2 tables data into flat files and after modification of these flat files upload the modified flat files to DB2 tables

Tailor JCL’s and test the programs (both modified and unmodified programs with expanded and Unexpanded data)

Prepare packages to put in the modified components into Production

TATA Consultancy Services, USA, IT Analyst Feb 1997 – Sep 2000

As an IT Analyst, responsible for:

Analyze and Enhance the system based on User requirements

Create Cobol and Easytrieve extract programs to fetch the data from IDMS database

Build Easytrieve programs to generate reports for the business and end users

Develop stored procedures, shell scripts for loading, updating and retrieving data

Indulge in Screen design and development and create reports in PowerBuilder

Schedule the BCP and other data transfer jobs on NT server using ASHWIN Scheduler

Analyze ADSO Dialogs, Easytrieve, Cobol programs using IDMS tools like OLQ, DME and IDDM

Handle Production Incidents calls and fix tickets to ensure the continuation of business

OTHER PROFESSIONAL EXPERIENCE

HGS, Canada, Customer Service Representative Aug 2018 – Till Date

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Generating sales leads that develop into new customers, identifying and assessing customers’ needs to achieve satisfaction

EDUCATION(WES DONE)

CERTIFICATIONS

Master of Computer Applications

Bachelor of Computer Science

PMP, ITIL, P3OF, LSSGB, P2P, INS21, CSM, INS22

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