BUSINESS PROCESS MANAGEMENT BUSINESS ADMINISTRATIVE
Highly dedicated and adaptable professional who excels in relationship building with a history of supporting various levels of Corporate leadership. Teamwork minded individual who has consistently demonstrated and provided planning, communication and leadership abilities while working cross functionally within various teams to ensure projects are completed correctly and timely. Implements and maintains comprehensive database for reporting of productivity statistics to comply with corporate policies which results in significant time and financial savings. Ability to interact with all levels of management.
SKILLS AND QUALIFICATIONS
Bilingual (Spanish English)
Website Content Management
People and Financial Management
Policy and Procedure Management
New restaurant unit planning and development
Plan organize large scale events
Adapts quickly to new and difficult environments
Whataburger, LLC, San Antonio, TX June 2015 – April 2020
Franchise Governance Professional, June 2018 – April 2020
Managed system tools and processes for the Franchise Business Admin Team with impacts to Franchisees.
Oversaw the maintenance and documentation of business knowledge for rollouts impacting Franchisees:
Mobile App, New Menu Products, Equipment Packages, New Restaurants, Trainings
Liaison between 8 Company teams and 10 business leaders to ensure compliance and execution of the Franchise Governance Operating Model within Franchise Operations.
Conducted market and strategic analysis identifying areas of opportunity within the Franchise Community.
Consolidated and analyzed incoming data, generates reports and leads efforts to broaden effective communications with franchisees and segment leadership.
Contributed to business development initiatives to improve profitability and success of the Franchise Community.
Planning and Admin Professional, June 2015 – June 2018
Oversaw, the people management and financial planning for Restaurant Support Services.
Management of the annual budget, monitoring and producing change orders to the monthly budget.
Represented Restaurant Services, Field Training, Restaurant Support Center and MSC throughout the Quarterly Planning Process.
Maintained a close and highly responsive relationship on the day to day activities for these departments.
Provided financial planning, operational tools and reports required by the restaurant segment of the organization.
Animal Defense League of Texas (ADL), San Antonio, TX October 2009 - June 2015
Communications Manager Executive Assistant
Managed all media appearances, social networks and print items to ensure maximum coverage of the shelter’s purpose.
Oversaw the shelter website, monthly e-newsletter and Social Media content.
Created and maintained operational policies and procedures.
Acted as liaison between the Director and outside entities.
Provided customer support to resolve inquiries from staff, citizens, media and Government Officials.
Supported the Director in handling all aspects of ADL Board member relations.
Coordinated and compiled data for special projects and other reports as assigned.
Assisted in the exploration of grant opportunities for the department and apply for those selected.
Hugo Vital email@example.com Page Two
City of San Antonio Animal Care Services (ACS), San Antonio, TX August 2007 - August 2009
Administrative Assistant II
Coordinated the daily operations of the Office of the Director including the creation and implementation of department policies and programs.
Facilitated requests from other City Departments, including the City Manager and the Mayor’s Office.
Efficiently responded to and resolved difficult and sensitive inquiries from citizens.
Served as the official Department Liaison to the ACS Advisory Board.
Created and maintained all departmental statistical data and reports.
Served as coordinator for all Requests for Council Actions (RFCA).
Maintained and oversaw the Department website content.
Los Angeles County Bar Association, San Antonio, TX April 1997 – January 2007
Administered budgets of more than $250,000 for multiple divisions to create high class legal education seminars.
Oversaw all phases of Continuing Legal Education (CLE) courses for up to 500 participants, including budget, advertising and marketing, vendor coordination as well as onsite oversight of event.
Implemented and planned all phases of Non-CLE events (dinners, award lunches) for up to 1,500 participants, including, including budget, advertising and marketing, vendor coordination as well as onsite oversight of event.
Assisted in the implementation of HTML e-mail advertising for events.
Primary contact between attorney volunteers and members and the Association.
General Studies with an emphasis in Business Management
Los Angeles City College, Santa Monica Community College and College of Notre Dame