email@example.com • linkedin.com/in/ric-cornwell-26372b12/ • Mason, OH, 45040, US • 513-***-****
Regional Sales Manager
Accomplished and goal-oriented professional with comprehensive experience in sales operations and business development. Demonstrated success in leading multi-unit operations, teams, and sales strategies to drive business and customer service success for highly successful and reputable retail companies. Expert in working closely and collaboratively with divisional merchandising managers, buyers, planners, and distributors to improve merchandise turns. Skilled in directing day-to-day operations, visual / merchandising, and staff management functions to accelerate business success and goal achievement.
•Strategic Planning & Implementation
•Account Development & Growth
•Exceeding Revenue Goals
•Ongoing Needs Assessment
•New Product Launches
•Client Satisfaction & Retention
•Staff Training & Development
•Risk Assessment & Mitigation
Regional Manager / Market Manager, Florida Tile, Cincinnati, OH 05/2014 to 2020
Improved brand awareness and recognition by organizing local marketing campaigns from advertising campaigns. Increased business productivity and profitability by providing effective training to branch managers. Shortlisted new talented employees and provided training to meet organizational set targets. Ensured employees provide excellent customer service and handle complaints with professionalism. Identified new business opportunities and built relationships into established accounts. Developed a sales-driven and expense conscious region through selection and development of several branches.
●Established and maintained strong business relationships with partners, market sales teams, and internal operational teams on a market and regional level to ensure optimal results.
Branch Manager, Florida Tile, Dayton, OH 12/1995 to 05/2014
Attained sales targets by developing and leading a sales team as well as focusing on customer service. Streamlined business workflow by managing merchandising, operations, networking, and cold calling. Maximized customer satisfaction and retention by providing exceptional services and high quality of products. Ensured daily branch operations follow regulatory guidelines and successfully passed annual internal audits. Coordinated with senior management in developing strategies in order to maintain and increase persistency through marketing and operational reports. Analyzed and created financial reporting to increase efficiency and effectiveness in production. Initiated and built new hire training programs and achieved the highest staff retention rate in the district.
●Drove three different branch locations for Florida Tile before being promoted to Regional Manager in 2014.
District Merchandise / Operations Manager, Home Quarters Warehouse, Cincinnati, Ohio 04/1992 to 12/1995
Responsible for the Merchandising and Operations for seven Big Box stores in the Midwest market with sales exceeding $194 million. Controlled districts inventory of over $34 million and yearly shrink audits. Served as a liaison between Corporate buyers and Store Management. Responsible for gross margins, profits, and loss. In charge of the operations, both of controlling and managing store resets, remodels, and new store openings.
General Store Manager, Service Merchandise, Cincinnati, Ohio 01/1982 to 04/1992
Bachelor of Science in Marketing Miami University, Oxford, OH
Additional Customer Information
Key educational speaker at yearly National Sales Meeting with Branch Managers and Sales Representatives.
Conducted continued education classes for credits (CEU) for designers (ASID), and the architectural community (AIA). Developed PowerPoint presentation for events.
Contributor to development of revised branch job descriptions for the Branch Manager and Assistant Branch Manager. Assisted in developing the Matrix of responsibilities for these positions.
Completed Grant Cardone University Sales Training courses.
Certified Ceramic Tile Specialist (CCTS) for professional knowledge of ANSI standards and reinforce competency within the tile industry.