GEETHA RAJU

QA/Support Analyst

Contact number: 425-***-****

Email: adcx4z@r.postjobfree.com

Professional Summary:

Geetha Raju has around 6 years of QA and Support engineer experience in all phases of Software Product Life cycle.

As a Support Analyst below are the main responsibilities

Extensive experience in Service Request management (MS D365 Case Management, Service Now)

Troubleshooting and diagnosing technical issues with the products

Speaking to customers across the globe to quickly get to the root cause of their problem and provide timely and accurate resolution.

Knowledge on Azure.

Following up with clients to ensure the problem is resolved.

Managing multiple cases at one time

Worked on SLA based support tickets in different time zones.

As a QA engineer below are the main responsibilities

Expertise in leading and coordinating multiple projects, developing Master Test Plans, Test Scenarios, Test Cases and Test Scripts based on Business Requirements Specification (BRS) and Functional Requirements Specification (FRS) documents and also convert Acceptance criteria into test requirements in collaboration with Requirements Analyst.

Ability to apply technical expertise to organize and implement white and black-box test efforts and to analyze requirements for software verification testing and validation.

Involved in System Integration Testing, Regression and Functional Testing, smoke, and Ad-hoc testing.

Knowledge on Mainframe testing, Business Intelligence and Visualization tools.

Extensive testing experience in Web Based applications, Insurance, HR (Human Resource) domains.

Develop lifecycle documents, including Test plans, Test Checklists, Agile User Stories and Defect documentation.

Ability to learn new technologies and challenging concepts quickly and implement them.

Excellent analytical, problem solving, decision-making and presentation skills with ability to co-ordinate activities in a fast-paced team environment.

Strong Team player and contribute towards the team goals. Ability to work productively and effectively in a team as well as individually. Strong communication and interpersonal skill

Expertise in querying and testing RDBMS such as Oracle, MS SQL Server using SQL, PL/SQL for data integrity.

Having good experience to work under pressure to meet project deliverables.

Areas of Proficiency:

Operating System : UNIX, LINUX, Windows NT/95/98/2000/XP/7

Tools : D365 Case Management, Service Now

Programming Languages : C, C++, .Net, JAVA, and PL/SQL.

Mark-up Language : HTML, XML.

Script Language : JavaScript, API Testing.

Database : Oracle9i/8i, DB2, SQL Server.

Office Tools : MS Office, Visio.

Testing Tools : Quality Center 9.2.

Academic Profile

Master’s degree in Information Technology (MSC.IT) with 65%

PROFESSIONAL EXPERIENCE:

Project#1 MFX

Client : Iron shore (Insurance Domain), USA

Duration : Feb’19 to April’19

Environment : Java, Selenium Web driver, Agile, Test NG, Maven, Windows XP.

Role : QA / Support Analyst.

Description:

An insurance producer (also called an agent or insurance broker) is an individual licensed by a State's Insurance Division or Department of Ironshore to sell insurance in that State. There are different categories of insurance handled by a single producer and he must be licensed in each category that he or she wishes to transact business. An insurance producer is usually an independent businessperson rather than an employee of an insurance company. A producer is usually paid a small commission every time he or she makes an insurance premium payment interest to provide good service.

Responsibilities:

Provided Global support for this product adhering the defined SLA

Involved in updating help-desk ticketing system to track, monitor, and resolve issues.

Identifies issues that are logical, and trouble shoot customer issues

Follows the standard defined contract process for escalation to appropriate teams and work towards resolution of the problem

Taking Ownership of customer issues reported and prioritize to manage several open issues one at a time and proceed to successful resolution

Document knowledge base articles and Root cause analysis of the resolved issues to help the team. These documents are used as Knowledge Articles for the similar issues.

Value labs

Project#2 Co. Com

Client : Continental Airlines, USA

Duration : Jan’11 to Dec’11

Environment : Windows XP SP2, J2EE, QC, SQL

Role : Software Engineer – QA

Description:

United Continental Holdings, Inc. is the holding company for United Airlines and Continental Airlines. This is Web based Application to provide online flight reservations to the end customers with various options like Seat Selling, Fare lock, Reward & Revenue mode reservations. Also provide the payment options to buy the tickets in third party’s secured payment gateway.

Feature Details

Reservation for Extra Leg room seat for ELITE members

Autobook option after Farelock expiration

Providing option to update reward points with mileage

Easy Retrieve Reservation from the Manage Reservation

Responsibilities:

Prepared a Test Scenarios, Test Cases based on Functional Specifications

Validated Seat Selling order Idoc T-code WE02

Execution of Test Cases and Log a Defects in Quality Center

Created Vendor for article in T-code XK01

Bug Summary Report(s) are forwarded to the concerned on daily basis.

Reproducing the bugs / issues encountered by the customers, providing the reproducing procedures for the development as and when required on the bugs raised the QA team.

Involved in understanding the functionality and testing which includes writing test cases and performing system testing, sanity testing, regression testing and functionality testing.

Performed adhoc testing

Phoenix Technologies

Project#3 Failsafe

Client : Phoenix Technologies

Duration : Feb’06 to Jan’09.

Environment : Windows XP SP2, Windows Vista, Quality Center 8.2

Role : QA Engineer.

Description

Phoenix Failsafe creates the infrastructure to protect and track lost or stolen (PCs) remotely. Failsafe provides overlay network that allows the owner of a Device to communicate with the Device easily and securely over the internet. Using Failsafe, the owner of a computer can do the following

Web based Application

Remotely manage PC devices over the internet

Deter laptop theft and recover stolen computers

Track laptop’s movement

Easily access tracking and identity information from a web browser

Enforce data protection policy

Provision devices remotely and securely

Responsibilities :

Prepared Test Cases based on the Functional Requirement Specifications

Execution of Test Cases and Log a Defects in Bug Reporting tool.

Bug Summary Report(s) are forwarded to the concerned on daily basis.

Tracked defects using Test Director & Conducted Bug-Review meetings.

Involved in understanding the product functionality and testing which includes test plan design, writing test cases and performing system testing, sanity testing, regression testing and functionality testing.

Day-to-day maintenance of the Bug Summary Report and sending the status daily on the same to the counter parts.

Providing feedback required by the Dev team in time.

Performed Installation testing and functionality testing.

Performed Interoperability Testing, Regression testing and Performance testing.

Project#4 3G IT Testing

Client : Optus Systems Pty Ltd., Australia

Team Size : 6

Environment : Siebel6.5, Staffware, Unix, TestDirector8.0

Role : QA Engineer.

Description :

The Optus GSM network is planned to be upgraded with the WCDMA technology to launch 3G mobile services. The existing 2G network and IT applications will be upgraded to capitalise the existing investment when migrating to 3G technology. To enable the rolling out of 3G products and services, the current OSS/BSS applications will undergo extensive changes in functionality. The 3G IT test program will validate the OSS/BSS Application Solutions required for supporting the 3G program. The applications and corresponding changes, considered in this SOW are:

Changes to the existing Customer Care/Order Management (CC/OM) applications

Changes to existing Provisioning Applications

Changes to existing Mediation & Billing applications

Customer and Product Migration.

Responsibilities :

1.Validate that the solution delivered meets the agreed design.

2.Validate that the solution delivered is aligned with the external environment.

3.Regression testing to ensure existing key functionality will be unaffected.

4.Ensure that the new roll out does not impact all the current 2/2.5G services being

offered by Optus.

5.Meet the Mobile Business Unit’s acceptance criteria to start User Acceptance.

6.Participate with the 3G Programs in UAT Test Phase to ensure that the 3G Products

as agreed with the Business are validated

Contact this candidate