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Customer Service Manager

Davenport, IA
April 24, 2020

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Michelle N. Nelson

**** *** ******

Moline, IL **265

Phone: 309-***-****


My career goal is to broaden my expertise in the customer service and customer relations management fields. I am organized, timely and excellent with relationship building and problem solving. I thrive on helping, guiding and completing goals, set for myself and for others. I enjoy working with the surrounding community, my peers, and I enjoy being able to apply myself to create customer satisfaction, evaluate current situations and alleviate stressful events. I am reliable, determined and am willing to take on any challenge. I pride myself on being capable of making decisions without reservation, keeping in mind the best interest of the customer and above all, the reputation of my employer.

Work Experience

Fields of Pizza – East Moline, IL (January 2009 – Present)

Restaurant Manager

Supervisor: Robert Felds 309-***-****

I serve as the Manager of the East Moline Fields of Pizza, which includes recruiting, training and supervising staff, creating the work schedule, for a staff of 10 to 15 waiters, waitresses and hostesses, planning menus and overseeing the daily operations of the restaurant. I make recommendations regarding customer service, ensuring customers leave satisfied and will return in the future, while informing others of their experiences at our establishment, creating word of mouth marketing. I ensure compliance with hygiene, health and safety regulations, while ensuring my staff, cooks and peers are happy and capable of performing excellent work. I respond efficiently and accurately to customer complaints and resolve the issues with customer satisfaction as a top priority. I have knowledge of core restaurant management processes and develop daily operations to improve staff knowledge and efficiency while continually delivering customer service.

K.T.M. Painting – Moline, IL (January 2009 – Present)

Seasonal Employee

Supervisor: Steve Nelson - 309-***-****

I serve as a seasonal employee, assisting with the painting of homes and business. I paint indoors, to include large rooms, ceilings, hallways, bathrooms and closets, and outdoors to include businesses, homes, gazebos, fences and intricate work, specifically to include the painting of the carousel at Modern Woodman Ballpark. I prepare painting surfaces by washing, repairing holes and removing old paint. I have the ability to mix, match and apply the correct paint to multiple types of wall surfaces, while continually exercising patience, skill and distinct care in my work.

Dr. Catherine Bishop, D.D.S – Moline, IL (January 2012 – August 2015)

Dental Assistant

Supervisor: Catherine Bishop - 309-***-****

I assisted Dr. Bishop with procedures in the office, while maintaining professionalism, patient care and patient courtesy. I prepared treatment rooms for patients, and prepped the patient by comforting, seating and draping the patient, while following all prescribed procedures and protocol. I dealt heavily with chair side manner, insurance, miscellaneous billing and medical coding tasks. I served as a compassionate go between for patients and insurance companies, using my customer service and interpersonal skills to explain and assist patients with understanding their medical questions, testing results and billing requirements.


College/University/Vocational Training:


Midwest Technical Institute, Moline IL – May 2013

Chair side Dental Assisting


Blackhawk College, Moline, IL – May 1999

Nursing & Healthcare

Moline High School, Moline, IL

Graduation: May 1999



Internet navigation, email functionality, Microsoft Office, Word, Microsoft Windows and word processing


Community Service: School Supply & food Drives, CVM Heart Walk, Moline High School parent volunteer, to include concessions stand duty and team dinners.


Rita Sterling Katelyn Nelson Mary Sheldon

1507 11th Avenue 1625 11th Street 1601 2nd Avenue

East Moline, IL 61244 Silvis, IL 61282 Silvis, IL 61282

309-***-**** 309-***-**** 309-***-****

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