Service Representative Customer

BAMBA VALY

Customer Service Representative

Address **** (APT E) Ma. Diana Sta. Lucia

Subdivision, Panapaan VI, Bacoor, Cavite, 4102

Phone 094*-***-****

E-mail adcx0y@r.postjobfree.com

Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Work History

Feb 2017 - Customer Service Representative

Feb 2019

Orange CI, Abidjan, Côte d'Ivoire

Support customers by providing helpful information, responding to complaints. Manage approximately 30 incoming calls and emails per day from customers. Identify and assess customers' needs to achieve satisfaction. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Education

Sep 2016 - Bachelor of Science: Mathematics And Physics Jun 2017 COMPLEXE SCOLAIRE IGES - Abidjan, Côte D'Ivoire Sep 2014 - High School Diploma

Jun 2015 COMPLEXE SCOLAIRE IGES - Abidjan, Côte D'Ivoire Languages

French

Native

English

Advanced

Additional Information

NATIONALITY: Ivorian

DATE OF BIRTH: February 15, 1993

GENDER: Male

Skills

Data Entry Excellent

Computer proficient Excellent

Complaint resolution Excellent

Strategic sales knowledge Excellent

Multi-line phone talent Excellent

Affiliation

REAL AMIGOS - PHILIPPINE EAGLE FC

Professional Athlete (Midfielder) October 2019 - Present Responsible for passing and achieving the team's goals. Possess leadership, has a never-say-die attitude towards achieving goals, quick-thinker and has excellent all-round technical ability - not just in the game, but also in life. Character Reference

1. Mr. Nguetta Stéphane Cédric

Customer Experience Analyst +639*********

2. Ms. Aiza Umpacan Product Trainer, Alorica,

Inc. adcx0y@r.postjobfree.com

+639*********

3. Ms. Kristine Tongson

Business Development Executive +639*********

Life Lessons on Playing Football

Like many other sports, goal-setting is crucial for success both in the corporate world and in personal life. As I play football, I have learned that team work, discipline, and perseverance are the three important life lessons which I want to bring to the Company who can welcome me as their newest family member.

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