DEMETRIUS HARDY

PROJECT COORDINATOR/MORTGAGE LENDING

P 404-***-**** E demetriushardy@gmail.

com A

**** **** ***

Tuscaloosa, Al 35401

TECHNICAL STRENGTHS

EDUCATION

● Analytical and problem-solving skills

● Verbal and written communication skills

● Demonstrates dependability and productivity

● Adapt quickly to new skills and technology

● Self-motivated and team focused

● Detailed oriented and time management

University of South Alabama

Mobile, Alabama

Major: Communications

Minor: Sociology

KEY SKILLS

● MARKETING

● PROJECT MANAGEMENT

● BUDGET PLANNING

● SOCIAL MEDIA

● PLANNING

● FINANCIAL MANAGEMENT

● RISK ASSESSMENT

● COMPUTER SKILLS

● CREATE PROJECT REPORTS

● MEET PROJECT DEADLINES

● COMPILE REPORTS AND

CORRESPONDENCE

● LEAD PRODUCTION TEAM

● DEVELOP PROJECT PLANS

● ADDRESS EMPLOYEE CONCERNS AND

CONDUCT INVESTIGATIONS WHEN

REQUIRED

● CONFLICT RESOLUTION

PROFESSIONAL EXPERIENCE

August 2018 to Present

Navy Federal Credit Union (Aerotek Contractor)

Mortgage Lending: Purchase Contract Review 3day Documents May 2018 to August 2018

Navy Federal Credit Union (Aerotek Contractor)

Mortgage Lending: Refinance 3day Documents

March 2015 to January 2018

Alpha 1 Staffing

Lead Customer Service

October 2000 to February 2015

Kool Smiles

Project Coordinator

● Prepared and sent purchase loan initial disclosures to members purchasing homes

● Reviewed members’ purchase contracts to ensure all relevant data is correct and entered into the mortgage Unifi system

● Interacted via telephone and instant messenger with loan officers and field partners

● Researched state specific details pertaining to each loan to ensure accurate fee are changed

● Resolved discrepancies, problems, and web based electronic log

● Timely output of workflow to ensure all compliance deadlines are met

● Accurate use of system tools, including UNIFI, Excel and other external sites.

● Resolved escalated issues with rate, liabilities and property addresses.

● Adapted quickly to new policies and procedures.

● Resolved customer complaints via email, mail, facsimile.

● Pre-screened resumes for potential employee interviews.

● Assisted supervisor with monthly one on ones to discuss performance, expectations and goals

● Mentored team members, coach, evaluate, inform and provide guidance.

● Maintained department records and complied reports.

● Developed innovative methods to increase productivity.

● Communicated effectively with clients and other company departments.

● Worked with team members to resolve department specific issues.

● Developed customer satisfaction surveys and reported results to marketing.

● Wrote company sponsored email correspondences.

● Recorded client information into system databases.

● Assessed risks associated with new product lines.

● Acted as bridge between employees and management.

● Originated short term private money loans on commercial and income properties and some residential properties.

● Worked with attorneys to complete litigations, foreclosures and bankruptcies.

● Oversaw the escrow and title process, insurance coverage and property management.

● Facilitated loan workouts, servicing issues, maintenance and management of REOs.

● Inspected properties and dealt hands-on with the improvement and preparation of properties for sale.

● Established a productive relationship with many brokers resulting in a proficient and timely sale of REO properties.

● Processed loans from documentation through closing.

● Created compliant loan documentation.

● Oversaw compliance reporting.

● Acted as liaison between Mortgage Fund Manager and borrowers.

.

LEADERSHIP/ COMMUNICATION

● EMPLOYEE OF THE MONTH

● LEADERSHIP AWARD

● BEST PERFORMER AWARD

● PHI BETA SIGMA FRATERNITY

INCORPORATED

● PHI MU ALPHA

● THETA PHI GAMMA

REFERENCES

[Available upon request.]

Contact this candidate