Betty Farias
Executive Assistant/Project Administrator, IT
Tottenham, ON
adcwz6@r.postjobfree.com
• Proactive Leader with proven support management skills and expertise
• Problem solver with strong organization skills and ability to support Executive level management
• Support pressure with grace, ability to focus and meet deadlines.
• Focused on increasing efficiencies and cost saving while maintaining highest standards in quality Work Experience
Executive Assistant to the President
Priestly Demolition Inc. - King City, ON
February 2019 to June 2019
Priestly Demolition – Restructuring due to Financial IssuesFeb 2018 – June 2018 Executive Assistant Supporting the President of the Company
• Prepare travel schedules, book travel arrangements
• Manage the President’s schedule/calendar including travel
• Prepare emails, correspondence, confidential paperwork
• Schedule meetings, prepare agendas and minutes of meetings
• Detailed note-taking
• Handle arrangements for onsite client meetings
• Review documents, reports and correspondence for signatures
• Receive and screen all inbound telephone calls, emails and visitors for the President
• Support VP of the organization with preparing PowerPoint Presentations and additional admin support
• Personal Assistant Duties including Dry Cleaning, Watching pets while away, assisting with various personal issues or requirements.
Executive Assistant/Project Administrator, IT
Altus Group - Aurora, ON
2011 to March 2017
• Filter incoming calls, direct calls to other parties for efficiency; execute follow ups to ensure timely resolution requests.
• Responsible administrative experience with an emphasis on determining priorities and organizing activities of a diverse work assignment.
• Experience in organizing meetings, including preparation of agendas, documentation and circulation of minutes with attention to detail and accuracy.
• Establish and maintain an efficient filing system, comprehensive and confidential files on personnel, and updated reference material.
• Knowledge of Department services and programs and ability to relate information to meet needs.
• Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, team work, initiative, self-management, accountability, and flexibility/adaptability.
• Ability to manage daily workload, set priorities and meet required deadlines with conflicting demands and changing priorities.
• Demonstrated writing skills to prepare draft correspondence and reports related to programs and services delivered using templates and from rough copy.
• Ability to work outside normal office hours, as required.
• Coordinate all travel logistics (hotel, car rentals, airline tickets), and in coordination with parties travelling with CIO or upper management.
• Access and manage emails. Advise of issues needing immediate attention and act upon within scope of authority.
• Planning all outside events for the department; team building, catered lunch meetings, events.
• Review and prioritize incoming and outgoing correspondence. Follow up with proper parties as necessary to facilitate timely resolution of open issues.
• Ensuring the coordination and seamless day to day operation of IT Service Desk;
• Manage Heat Software; report on all aspects of help desk SLA targets and results and ensuring IT Service Desk staff coverage, call levels and SLA compliance;
• Acting as the first point of support for IT Service Desk staff; Initial escalation point for all user requests;
OFFICE MANAGER/CUSTOMER SERVICE
Metro Beauty - Woodbridge, ON
2010 to May 2011
• Responsible for conducting interviews of qualified candidates for any available positions within the organization. As well as confirming references for those candidates.
• Maintaining Staff/Sales Representatives schedules and vacation requests.
• Responsible for conducting monthly reviews with office staff
• Preparing a variety of documents, correspondence, meeting, reports and materials for VP
• Review quarterly promos with staff and assist with daily procedures to be adhered
• Perform credit checks for new customers/vendors
• Report and work closely to the General Manager
• Directly manage team of 5
• Implement team reviews and attendance tracker
• Perform A/R functions including adjustments, credit memos.
• Created Metro Beauty Supply Training/Procedure Manual
• Create reports based on various fields such as: brand, product, account executive, and date.
• Update specialized client contracts monthly and creates excel worksheets to show monthly rebates
• Open all account types, including specialized accounts
• Prepare invoices for education seminars, as well as all administrative fees
• Process daily orders and data entry as required
• Check all returns to ensure that all information, including tax changes are correct
• Fill out daily sales journals for invoices that are under profit margin
• Update all pricelists with new products, code changes, or removes discontinued items
• Prepare all excel files for 2011 education, including registration forms, attendance sheets as well as account executive folders
• Create quarterly promotions and prepares promotional packages for all staff
• Relieve reception on a daily basis and performs reception duties such as switchboard, creating daily driver schedules and signing out customer pick-ups.
• Train new employees on various processes
• Implement tracking for orders for office supplies
• Coordinate all travel logistics (hotel, car rentals, airline tickets), and in coordination with parties travelling with VPs.
JR. Accounts Payables/Receivables Clerk
Metro Beauty - Woodbridge, ON
2008 to October 2010
• Reconcile and review credits, invoices, rebates and discounts against sales journal entries
• Request credits from vendors to ensure they match with the monthly statements and are correct with the return back up • Review and check account receivable daily journal entries on AS-400 system application
• Read, analyze and re-calculate rebate figures and taxes on client contracts
• Routine activities such as emails, phone calls, mail, filing, faxing, photocopying
• Assisting purchasing department with inventory and transferring entries
• Review and analyze expense forms submitted by sales reps for refund cheque approval
• Write letters and business correspondence, create spreadsheet documents and use graphics, when needed
BETTY ROGATO (3) C: 416-***-****
EDUCATION COORDINATOR AND EVENT PLANNER
Metro Beauty - Woodbridge, ON
2005 to 2008
• Managed high revenue accounts and handled their class bookings and seminars
• Provided high level of customer service.
• Maintained contact with clients after seminars to acquire feedback to relay to management and educators
• Prepared quotes on pricing and class descriptions for clients and management
• Sourced venues for non-local seminars/events
• Coordinated 10+ educator's calendars daily relaying class type booked and material needed
• Coordinated all travel for; hotels, car rental reservations and flights for clients and international educators
• Prepared all seminar supplies and materials i.e.: handouts, product, presentation material, etc.
• Organized catering for food and beverage during seminars
• Coordinated and relayed information of all bookings with 30+ Account Executives
• Provided support to the sales team, ensuring all sales and service objectives were met after classes/ seminars
• Generated repeated business through successful customer follow-up on classes/seminar JUNIOR ACCOUNTS RECEIVABLES CLERK/CUSTOMER SERVICE/COLLECTIONS Pet Science/Conrad Wholesale - Brampton, ON
2004 to 2005
• Responsible for daily posting of cheques
• Responsible for daily bank deposits
• Made collection calls to overdue accounts and negotiated payment plans
• Main decision maker for "stop Shipment" to customers with overdue account's
• Answered all inquiries on account status
DATA ENTRY/CUSTOMER SERVICE
Maple Lodge Farms - Brampton, ON
1999 to 2004
• Proficiently entered all orders, often during calls
• Trained new employees on the importance of customer service and product information
• Provided product and skid lot pricing information to customers
• Answered incoming customer calls for orders on Que Phone System
• Managed high revenue accounts and handled their orders, inquiries and concerns Education
St. Augustine Catholic Secondary School
1994
Skills
Microsoft Office (10+ years), Event Planning, Human Resources, MS Office, Marketing, Microsoft Word, Office Management, Organizational Skills