Vigneswara Valayapathy CSM® Cell: +91-812**-*****

https://www.linkedin.com/in/vigneswarav/ adcwyu@r.postjobfree.com

Service Delivery Management Project Management Scrum Master US Healthcare

Extremely committed result oriented professional with Overall 15 years of experience in Information Technology Industry as Service Delivery Manager, Project Manager, System Analyst, Onsite coordinator/ Spoc, Project Lead (Testing), Application Developer with excellent track record

Managed 40+ professionals team/s that are cross functional in nature. Onshore/Offshore providing ADM (Application Development and Maintenance) services to the customer

Delivery / escalation point of contact for multiple towers like Development, QA (SIT, Regression, 508 Compliance Testing), Infrastructure, Production support

Drive collaboration and accountability with Tower Leads, System Managers, Operations personnel, Architects

Effectively managed the triple constraints across all projects, establish quality and performance baselines

Handled fixed bid project End to End successfully from offshore (CMMI L5 v1.3 re-assessed for and certified)

Handled projects comprising multiple technologies viz Mainframes, Datastage + Unix, Java, WMB and Data Architects

Excellent stakeholder skills with high diplomacy and engagement levels

Establish / enforce processes and ensure the smooth functioning of the same being part of the Governance team and have immensely contributed to process improvements, process gaps identification

Functional domain experience on US Healthcare, Travel & Transport and Auto Insurance. Knowledge in Retail.

Core Competencies and Achievements

Have contributed to 10% additional revenue with work order CR identifying the process gaps

Handled cross functional teams è Technologies/Tools/Applications – Java (full stack), .Net/C#, xPression, Docfinity, Cognos, Informatica, EDIFECS, WMB/WTX, Web services, SOAP/RESTFUL Services

Cloud knowledge and implementation experience with Amazon Web Services (AWS - IAAS)

Increased Defect fix productivity from 2 to 2.5 and consistently maintained the same for span of 15 months

Zero Sev1 incidents due to code over a span of 15 months

SLA ownership, new incidents inflow controlled to single digit from an average of 18+ and consistently maintained less than 10% increase to the 6 months rollover. Zero incident backlogs.

Reduced PMD violations of code by 10% in a span of 3 months across categories like blockers, critical etc., Devops (JS +Python), CI/CD, Jenkins process improvements to eliminate dependency on the SCM team

Established governance/cadence across the towers to ensure the SLAs were in 100% compliance and KPIs were attained against target in addition to the process improvements

Skill Set

Tools: MS Visio, MS Projects, JIRA, Rational Clearquest

Education:

Bachelor’s in Computer Science and Engineering (BE) - 2003, Periyar University, India

Professional Experience

June 2016 – Present Infinite Computer Solutions, Bengaluru, India

Project Manager

Project: NH O&M, Role – SDM (Service Delivery Manager)

Responsibilities

Manage delivery - client relationship, regular interaction with customers on KPI reports, incidents, technical solution, escalations / satisfaction issues

KPI/SLA Ownership - Responsible for compliance meeting the SLAs and KPIs in alignment with the contract

Proposals – estimation / costing submission for potential projects

Managing the defined scope of delivery along with PNL

Establish process and set up the cadences as deemed required

Involved in design/ development of comprehensive metrics reporting system enabling for Executive / KPI / Status reporting

Handled cloud migration exercise as part of DC consolidation migrating the application from On premise to cloud (IAAS) using AWS – Application servers, DB, IAM. Involved in Data archival strategy with cloud services remediation planning.

Responsible for staffing, people and performance management

Continuous improvement - Identifying process gaps and establishing necessary process improvements to mitigate to smoothen and enhance the delivery outcomes

Project ND HOpR (CMMI L5 v1.3 certified as part of Reassessment), Role – Project Manager

Responsibilities

Identify, define and manage the scope of the project

Project Planning - Develop WBS/Project schedule

Identify the work/support items and document the RACI having multiple external players in the project execution

Responsible for Project specific Release Management Plan in alignment with Enterprise Release Management plan

Responsible for all project specific Deliverables in alignment with milestones

Establish, monitor and control both Internal process and Customer specific process

Work with PgM on SOW Approvals. Prepare the FTAs and DADs

Cutover and client transition

May 2014 – May 2016 UST Global, Trivandrum, India

Associate Project Manager

Project – CMD (Customer Master Data), Role – Project Manager / Scrum Master

Roles & Responsibilities

Requirements and information gathering and convert the same into a workable plan while getting into Sprint planning

Work with customer teams on establishing the process framework for smoother execution

Sprint execution/coordination monitoring – eliminate impediments

Conduct Sprint Review, Retrospectives

Metrics, status reporting. Internal and external audits (Break Preview Report, ISA 3402 Audits)

Projects – Store Order Control, GDSN, Role – Project Manager

Roles & Responsibilities

To Manage the defined scope and work from Offshore standpoint

Responsible for Project planning, resource planning, contingencies, forecast etc.,

Created and maintained the project schedule

Daily standup call, stakeholders’ communication & coordination and status reporting, handling escalations

Have handled PE and Vertical Audits

SoW creation, contracts activation, metrics tracking & reporting, etc.,

Technology Stack: ETL (Datastage, unix), Java, WMB, DB Architects

Nov 2013–Apr 2014 HEALTHEC LLC/Infotech Global (India) Ltd. B’lore, India

Project Manager

Project - MneConnect, Orbit eConnect, Role – Project Manager / Scrum Master

Responsibilities

Handling the Sprint that are part of maintaining the business applications of the Clearing House

Involved in Sprint Planning and discussions on Product backlog with business, for priorities

Backlog grooming

Project planning, Resource planning & management, risk management, capacity planning

Task allocation, monitoring and Status reporting

Facilitate requirements gathering, Analysis, and Project Planning for multiple implementations.

Mar 2010 – Oct 2013 IBM India Pvt. Ltd. Bengaluru, India

Senior System Engineer

Project: Wellpoint Health Network (Nov 2011 – Sep2013), Role - Project Lead / System Analyst

Responsibilities

Have Handled Medium to Complex projects (EOB Redesign, Local ASO Nasco Migration, Blue Exchange Next Iteration, NE to ECC Feeds, HIPAA 5010, CO EOB, Corrected Priority Payer, Reference Based Pricing)

Requirements analysis/understanding

Involved in the Test case design and Test Execution, Defect monitoring/management

Involved in team knowledge building activities – conducting workshops and sessions

Metrics and Status reporting, LoE preparation (Level of Effort)

Handled multiple projects simultaneously and have driven the team with motivation taking the project to completion

Project - Blue Cross Blue Shield of Minnesota – Claims Migration (Oct 2010 – Nov 2011)

Role - System Analyst

Responsibilities:

Requirements gathering, Requirements analysis, Translating Business Requirements to Functional requirements, Mapping requirements in the system

Apr 2008 – Mar 2010 Felix Health Technologies (Genpact/Jawood now), Detroit MI, USA

Senior System Analyst

Project : MOS, Role - Sr. Systems Analyst

Modules : 837 Transaction, CAREN IVR, WEB DENIS, ITS Bluecard COB claims

Roles & Responsibilities:

Analyze and understand NASCO system and applications

Extensive hands on, on paper claims - CMS1500, UB04 and internal claim form types (Status old & new)

Participate in JAD sessions

Performed SIT – Requirements analysis/understanding, Test design, Test data set up, Execution

End to End testing – From paper claims to the EOBs and vouchers

Defect monitoring / management

Gap analysis and analysis of system. Good knowledge on ICD-9 diagnosis codes

Upstream/downstream applications test data support

ENVIRONMENT & TOOLS: Mainframes ST60 test Environment, JCL, File Aid, TSO-ISPF, Rational Clear Quest, MS Excel, NASCO Claims Inquiry Screens, EEC – Electronic Error Correction application of NASCO, TPOL Application for Geno Tables, HURON – Documentation for System Information and Claims Specifications

Sep 2004 – Mar 2008 Data Software Research Co Pvt. Ltd. Chennai, India

Software Engineer

Project – Policy Management System (Apr 2007 – Mar 2008), Winston Salem, NC, USA

Role – Onsite Coordinator / Transition Lead (SPOC)

Responsibilities:

Participated, Lead all the phases of Application Transition like Pre-KAP, KAP, Passive Phase, Active phase and Steady State

work on the team’s knowledge building plan

Prepared Key artifacts during the Transition (Application Information Document/System Maintenance Technical Document). Contributed to the Execution Procedure document comprising of Escalations, SLA

SLA, Metrics and status Reporting

Project – Healthcare Services Corporation (Aug 2005 – Mar 2007), Bengaluru, India

Role – Application Developer

Responsibilities:

Identified the impacted elements across applications and prepared the design for enhancements.

Coded and modified programs after analyzing LLD document, performed unit testing (UTC, UTR)

Involved in general maintenance requests like analysis and fix requests

Involved in Shark operation of disaster recovery process to run the batch process in the time of criticalities

Mentored new joiners in acquiring application/ system knowledge

Involved in Enhancements like rate change process, Texas VDSA implementation and Production Support

Learning & Certifications:

Certified Scrum Master – Scrum Alliance

Become an AWS Cloud Practitioner

Six Sigma Foundations

Lean Six Sigma Foundations

CMMI L5 v2.0 Orientation, Training, Process reviews

IT Service Management: ISO20000

Putting ITIL into Practice – Problem Management Techniques

Leading with Emotional Intelligence

Awards / Accomplishments:

Delivery Excellence award from IBM

Was chosen to be part of Managers’ Edge program at UST Global in 2016

Nodestar from Infinite Computer Solutions for Management Excellence

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