Office Manager

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

DENISE P. D'ARCY

*********@*****.*** 734-***-**** Dublin, OH 43016 Experienced Administrative Support Professional with over 30 years of experience in a variety of industries with primary focus on financial services. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Microsoft Office Suite: Excel, Word,

PowerPoint, Outlook - intermediate skill

level

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• OneView (Sales contact tracking tool)

• Archer

• CCMS

• Sharepoint - beginner level

• AJERA

• GoogleDocs - beginner level

• Meeting and Event Planning

• Organization

• Customer Service

• Customer satisfaction

• Data entry

• Research

Expense report review, approval and

submission

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• Finance, Sarbanes-Oxley

• Advisory Projects Scheduling and Staffing

• Financial Management, Staffing

• Financial reporting, Statistics

• Forecasting, Strategy

Creation of Forms and Reports in Excel for

reporting and tracking

•

• Leadership, Utilities

• Vendor Management - beginner level

• Proof reading

• Operations Management

• Pivot Tables

Sep 2019 - Mar 2020

Business Analyst

Dawson Staffing Solutions -

Hilliard, OH

Compliance CCPA Project - BMW Financial Services

Support Compliance Department's CCPA Vendor

Management Project.

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Responsibilities included scheduling vendor calls to determine type of work and data that identified

vendors are doing for BMW FS and whether vendor

would fall into scope for California Consumer Privacy Act.

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Scheduled vendor calls, coordinated calendars, took notes and determined next steps with Technical teams

•

to determine required for IT process for meeting

compliance for January 1, 2020 for regulation effective date.

Assisted in collecting updated data for vendors for FFIEC (Federal Financial Institution Examination

Council) compliance. This required contacting vendors and request updated company contact information

with primary and secondary contact information.

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Entered vendor contact information into Archer to

ensure companies has up-to-date information on their vendors.

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Completed approximately 78 vendor calls in three (3) months

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Jan 2019 - Aug 2019

Order Generation Specialist

Snelling Staffing Solutions -

Northville, Michigan

Aisin World Support Sales Department with data entry of customer purchase orders.

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Included reviewing customer portals 3-5 times daily and downloading purchase orders to Share Point site and informing Sales Engineer to review and approve.

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Followed manual process with Sales team to insure

timely processing of purchase orders to meet delivery requirements.

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Reconciled missing purchase orders and/or invoices with Accounts Receivable Department.

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Processed approximately 250-300 purchase orders

monthly.

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Mar 2017 - Dec 2018

Senior Administrative

Coordinator

PEA, Inc - Troy, Michigan

Provided confidential administrative assistance to executives, including HR Manager.

•

Created HR forms for company under supervision of HR Manager.

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Delivered construction plans to City and County

officials for review and approval.

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Coordinated offsite company meetings, holiday

parties, employee events,, Open House for new office location for internal and external clients, golf outing, annual meeting, company picnic, and Bring Your Child to Work day).

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• Conducted research for a financial reporting tool. Organized office supplies and developed inventory

process,

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Scheduled candidate interviews and prepared offer

letters for identified candidates.

•

Updated and prepared proposals, engineering

projects and property condition assessments, etc.

•

Coordinated on-campus recruiting events and

conducted phone screens to identify potential new

hire visits.

•

Produced high-quality documents, spreadsheets and

presentations for internal and customer-facing needs using Microsoft Office Suite and Google Docs .

•

Jan 2012 - Oct 2016

Office Manager

Grant Thornton LLP - Southfield,

Michigan

Managed the daily operations of the Southfield office of Grant Thornton LLP..

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Supervised, coached and mentored administrative

staff of (4) four individuals.

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Key Accomplishment: an 80% reduction in OT hours

during busy season.

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Provided on-boarding and orientation for new hires by conducting presentation of office operations, safety, logistics and professional development.

•

Partnered with People & Culture Manager to identify areas of improvement and development for the

professionals to promote retention.

•

Managed relationships with building management

relating to lease requirements, construction

management, utilities, maintenance requests, etc.

•

Managed vendor relationships with our local suppliers and national contractors for equipment and supply

needs.

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Managed office security with the local and national building Security teams; this requires being on call during non-business hours.

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Developed the Market Territory monthly newsletter and coordinate distribution.

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Conducted customer satisfaction surveys and report results to Market Territory Leader; track information and identify trends to enhance performance.

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• Coordinated local GT charitable activities and events. Coordinated Office Managing Partner's calendar,

appointments and travel arrangements; this includes scheduling video conferences.

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Acted as Compliance Auditor reviewing and

approving client service expense reports for all

professionals in the office.

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• Key Accomplishment: a 10% reduction in duplicate EDUCATION

ADDITIONAL INFORMATION

expense reimbursements and policy violations.

Arranged corporate and office conferences for

company employees and guests.

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Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. This resulted in a 75% reduction in office operating

expenses around supplies, meals, and rent and utilities.

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• Created reports and presentations.

Some College (No Degree): English Composition

Ursuline College Pepper Pike, OH

Graduation Date = TBD

PROFESSIONAL/COMMUNITY ACTIVITIES, Mercy Education Program, Detroit, MI, Annual Scholarship and Awards Banquet Committee member, 2008 American Cancer Society, Daffodil Days Chairperson for Ernst & Young LLP, 2001 - 2002 Dress for Success, Chairperson for Ernst & Young LLP clothing drives, 2000 - 2002 Professional Women's Group Annual Christmas Party, Chairperson for Ernst & Young LLP, 2000 - 2001 IAAP (International Assoc. of Admin. Professionals), Cleveland Chapter, Second Vice President 2001-2002

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