Los Altos, California
650-***-****, firstname.lastname@example.org, LinkedIn
Program-Project Management Enterprise Deployment Security, Cloud Infrastructure SW & HW, IOT, DevOps.
Seasoned Project Manager in software and hardware development and cloud infrastructure. Strong track record of transforming vision into reality building innovative products.
Extensive experience in Agile, Waterfall and hybrid methodologies in software and hardware development.
Strong leadership skills with cross functional multicultural teams building solid relationships. Very decisive to gain needed understanding to deliver quality results with significant business ROI impact. Technical background and knowledge of modern hardware & software development process in ambiguous situations enables me to be successful in program and project management.
Key Success Drivers
Demand Generation • Integrated Marketing Campaigns • Content Strategy • Funnel Metrics • Lead High Performing Teams Focus • Determination • Leadership • Innovation• Dedication • Product Launch • New Branding • Multichannel Promotions • Integrated Marketing• Cross-Functional Team Leadership • Vision • Strategy • Execution • Planning • Coaching • Mentoring • Innovation • Category Need Identification • Risk Taking Teamwork • Metrics Driven • ROI Focused • Persistence • Dedication • Change Management • Building Process for Rapid Growth and Scale
October 2019 - Present
Accenture, San Jose, CA
Technical Project Manager
Manage Accenture Projects via Agile & Waterfall mythologies for varies clients.
January 2014 – September 2019
AVM (Agile Vertical Management), San Jose, CA
Director of Program and Project Management
AVM provides strategic PMO leadership and management consulting to SaaS, PaaS, IaaS and Cloud-based companies. AVM assists CEOs and senior management on the most difficult issues, striving to optimize the company’s structure, strategy, tactics, and results.
With many years of experience in building, leading and advising SaaS and other Software-based companies, our domain experience includes software deployment for Enterprise, Consumer, Security, SMB, IP Networking, Retail Management Systems, Wireless, CAD, Visio, Security, Network Management, Backup, CMS, CRM, ERP and more.
Data Center Security: Manage Agile & Waterfall projects w/security for multiple Data Center clients in infrastructure cloud space delivering results on time and budget managing stakeholders and client's internal and external business requirements
Provide strategic direction for Data Protection Regulation - GDPR, Risk/Security authentication protocols and security team (PSIRT / CSIRT) to implement security vulnerabilities via PAN, STEM, DNS, SSO, one/two-way handshaking, ISE and other password and network security layers.
Symantec project: built out a new SaaS platform and deploy security stack to manage traffic. Manage million-dollar budgets, Engineers, Sub Contractors, and time/dates deadlines to support milestones, risks, and scrum meeting via Agile and Waterfall processes.
With no production delays cloud tested and ready for APIs development, managed hardware and software deployment, managed vendors and testing to complete proposed architecture, and deployed security stack in datacenters
Salesforce project: IT Infrastructure Merger & Acquisition: Managed acquired company’s IT Infrastructure merger for Global Office of Technology (GOT)of F500 company reporting to upper management with dashboards and Salesforce daily weekly meetings.
Met ROI, changed SOP for new site delivery approach by coordination and collaboration of different teams to manage IT vendors, consolidate acquired infrastructure into Salesforce infrastructure and contribution to infra-office technical specifications
Mozilla project: Office/Cloud Infrastructure, Buildout Global Voice, Video, Data Networks: For Mozilla, on time and budget built out Data Center and Cloud Infrastructure for voice, video, and data networks globally utilizing Agile and Waterfall methodologies to manage a multi-million-dollar budget, coordination of timelines for Engineering, Sub-Contractors, risks, and support of milestones
February 2012 – March 2014
AVAYA Inc, via Insight Global - Santa Clara, CA
IT Operations Manager/Project Manager – Managed IT VoIP, PBX, Networking infrastructures department, and projects related fir Avaya HQ. Daily troubleshooting and deployment of networking telephone equipment managing projects with times lines and new products deployments and Beta releases. Managed million-dollar budget and personal to maintain daily operations in Avaya HQ and global connectivity and customer support.
Lead Programs, install, trouble layer123 SIP, h323, Flare, Avaya/Nortel Cloud network phones issues, and remote VPN, SSL, FW, STP, VTP, MPLS connectivity between sites
he program, Support Avaya Cloud based SM, SMGR IaaS servers and other voice, data L1-L7 related issues and equipment
Coordinate Data Center and building Cloud infrastructure changes in global voice/data network UCAS, and UC/CC
Specified new infrastructure locations for servers, VoIP servers, firewalls, routers, and Telco uplinks
Built new office locations specifying all infrastructure equipment, Data Centers, MS Exchange Servers, Load balancers, MPLS routers, VoIP gateways within Avaya Aura, redundant WAN trunks, and user's drops
Large vertical and horizontal infrastructure mesh within cloud and storage specifications and security rules
Work with security team (PSIRT / CSIRT) activities resolving security gaps in Avaya infrastructure
Manage infrastructure & contact center deployment; worked with IT and business teams for installation, testing, training and control PLM / PDM processes on new products (Team-center – BMIDE UI)
Support Avaya HQ, CEO, CFO, CMO, and senior C-level and Board members
October 2006 – January 2012
Senior Project Consultant: During the period of severe contraction and restructuring in Unified Communications industries, worked in various roles as a consultant on client projects for various contingent staffing consulting companies like TEKsystems, Insight Global, Apex Systems, Slalom Consulting, Capgemini and Robert Half Technology.
Network Engineer / Project Analyst at Apple, Inc.
Project Engineer Analyst at Space Systems Loral
RFID / RTLS Program Manager at Zebra @ NFL
Project Manager/Infrastructure Engineer at HP @Microsoft Data Center
RF Telecommunications Project Engineer at Santa Clara Valley Water District
Project Manager/Cloud Infrastructure Engineer at Sun Microsystems
Lead Premises Technician at AT&T
RF Robotics Infrastructure Integrator at JPL
Delivery Technical Project manager, HPE - Sunnyvale, CA (2015)
RF Technical Program Manager, Zebra / NFL Professional Services - San Jose, CA (2014)
Network Engineer, Project Analyst, Loral Aerospace - Palo Alto, CA (2011)
Project Engineer Analyst, HP @Microsoft Data Center - Santa Clara, CA (2010)
RF Telecommunications Project Engineer, Santa Clara Valley Water District - San Jose, CA (2008)
Data Center Projects Manager, Stanford University - Stanford, CA (2007)
Lead Premises Technician, AT&T – San Jose, CA (2006)
COO-Technical Operations Manager at Tech ++ - Monterey, CA (1995-2006)
Senior Technical Support Engineer at Acer Computers, San Jose, CA
Technical Project Engineer at Jet Propulsion Laboratory (JPL), Pasadena, CA
Monterey Peninsula Unified School District, AV Electronics Dept Manager, Monterey, CA
Bachelor of Science in Information Systems Management, University of San Francisco - San Francisco, CA
Associate of Science in Electronics Technology, Monterey Peninsula College - Monterey, CA
Cisco Certification CCNA/CCNP
Certified Scrum Master, CSM (2016)
Certified Scrum Product Owner, CSPO (2018)
State of California Electrical License C10-784595 (2001)
SaaS, PaaS, IaaS (AWS, GCP, AZURE)
BGP, OSPF, Vlans, VIPs, VoIP
DIA, MPLS, ISDN, T1, T3, POTS
IDF, MDF, MPOE, CoLo
M&A & GDPR deployment
CapEx, OpEx compliance
GDPR, SOX, CCPA compliance
Data Center migration
SOW, BOM, WBS, POC,
GDRP, CCPA compliance
Agile, Waterfall, Kanban, DAD
PLM, PDM analysis
G-Suite, MS Office, MS Project, Visio, SharePoint, Smartsheets, Jira, Clarizen, Confluence, Quip
Zoom, WebEx, Hangouts, Vydeo, Slack, Skype, Jive, Zoom, RadVision
ServiceNow, HPSM, Salesforce, AutoCAD
Business Case (Justification)
Governance / Change Control processes
Tools, charts, documents
Scope Management Plan
Resource Management Plan
Schedule Management Plan
Quality Management Plan
Cost Management Plan
Risk Management Plan