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Customer Service Sales

Location:
Fereej Ibn Dirhem, Qatar
Posted:
April 22, 2020

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Resume:

MEKALA MAHESHWARAN

Doha-Qatar

Mobile: +974-****-****

Email: adcwx4@r.postjobfree.com

CAREER OBJECTIVE

“A position for utilizing my education, experiences while gaining exposure to a wide range of personnel functions and a chance for ambitious career betterment”.

CAREER SPECIALIZATION

An enthusiastic, proactive self-motivated professional with the ability to work on own initiative and communicate at any level, A keen team player, Sociable, Dynamic, Enjoys challenges, Focused and Determined.

PERSONAL DETAILS

Full Name : Mekala Maheshwaran

Name with Initials : M. Mekala

Date of Birth : 09th March 1990

Age : 30

Gender : Female

Marital Status : Married

Nationality : Sri Lankan

School Attended : C/Vivekananda National College – Sri Lanka

KEY SKILLS AND COMPETENCIES

Shipping and receiving professional.

MS Windows proficient

Quick learner

Strong client relations

Creative problem solver

LCL & FCL knowledge

Excellent time management

Expertise in invoice and payment transactions

Account reconciliation

Strong in MS excel

Superior attention to detail

Ocean imports & exports

Airfreight imports & exports

Superior negotiation skills

Works well independently

Customer service oriented

Good computer skills

WORKING EXPERINCE

Freight Coordinator (Airfreight & Sea freight) at FedEx Qatar (Falcon Express services Qatar)

(2018/07 started)

Attending all type of logistics inquiries with acknowledgment.

Communicate with Local and overseas agents for the cost, Negotiate the best rates with the overseas agents to meet the target rates.

Calculate and compare the quotation received from overseas agents to nominate the best, checking the required margin with the sales person / manager.

Creating quotation in system (Fresa) and send it to the concern party

Follow up the quotation status with the customer, and update the quotation monitoring report.

Open job in system (Fresa) based on confirmed rates.

Follow-up (shipment status, documentations, booking schedule, Pickup, with the agent and client.

Monitoring the ETA & receiving the Arrival notifications.

Receiving the clearance documents from airport / Shipping line / TNT / Clients.

Segregation and preparation of the clearance documents and handover documents to Brokers

Follow-up customs clearance status with brokers and update clearance status to customers.

Receiving Bayan’s and receipts from Brokers, handover the receipts file to finance for settlement.

Preparing invoices based on the quotations and sending invoice to the clients by email and arrange sending the original invoice by messenger.

Contacting customer to assure payment readiness and get delivery instructions to arrange delivery.

Handover closed job files to finance dept.

Sending daily report to the Management.

Customer Service Executive (Import & Export) at GT Express Pvt Ltd

(2017/09 to 2018)

Maintained and filed rates via an internal system for accounts payable and receivable.

Coordinated with customers and arranged for delivery to final destinations.

Responsible for maintenance of price quotations and pickups queues as well as proper procurement of export documentation.

Liaised with customs brokers and clients designated brokers to ensure timely departure.

Customs release and delivery to warehouses and direct accounts.

Gathered and logged and monitored all shipping data.

Determined the most cost effective procedures and routes for shipments.

Communicated with dispatchers, warehouses and customer regarding outgoing orders.

Prioritized order security, accuracy and on-time pickup and delivery.

Documentation Executive (Import & Export) at Delmege Freight Services Pvt Ltd

05 Years and 10 Months (2011/10 to 2017/08)

Execute order request via phone, email, internet, sales.

Prepare import export documentation for air/sea shipments.

Track and trace shipments, confirm departure, arrival, customs clearance, PODs as specifies by customer standard operating procedures.

Familiar with using the customs harmonized tariff schedule commodity classification.

Receiving high marks for performance in reorganizing logistic system.

Determined the most cost-effective procedures and routes for shipments.

Ensure proper record keeping of import documentation.

Processing of accounts receivable and collections.

Answered an average 50-75 call per day by addressing customer inquiries, solving problems and providing up to date information on all shipments.

Gathered, logged and monitored all shipping data.

Managed shipment schedules to maximize productivity and cut costs.

Assigned shipments to carriers in the centralized database.

Communicated with dispatchers, warehouses and customers regarding outgoing orders.

Emailed suppliers, carriers and customers with shipping updates.

Wrote reports to keep employees up-to-date on company goals and achievements.

Customs Entry Framing clerk (Import & Export) at Sara Logistics, Colombo-01.

02 Years (2009/09 to 2011/09)

Administered and prepared shipping documentation and execute operational activities.

Arrange for import clearance with custom broker.

EDUCATIONAL QUALIFICATIONS

Passes G.C.E Ordinary Level Examination 2006.

INDEX NO - 60025441

Subject

Grade

Business & Acct Studies

B

Tamil Language & Literature

B

English

C

Mathematics

C

Tamil Literature

C

Religion

C

Social Studies

C

Health & Physical Edu

C

Dance (Bharatha)

S

Passes G.C.E Ordinary Level Examination 2009.

INDEX NO - 1009702

Subject

Grade

Accounting

C

Bus, Studies

C

Econimics

S

PROFESSIONAL / OTHER QUALIFICATIONS

Certificate of Computer fundamental studies.

Completed Tally & Financial Accountancy course - CSC Computer Education.

Completed Diploma in Computerized Accounting.

Completed Diploma in Computer Application (DCA) – CSC Computer Education.

Completed Certificate of English for Life – Foundation Level (Gateway College).

Completed Certificate of London test of English Edexcel (Gateway College).

Completed Certificate of English For Life – Pre Intermediate Level (Gateway College).

Completed Certificate of Accelerated Skills Acquisition Program – ASAP (Gateway College)

Completed Certificate of Spoken English (Delmege Academy of Languages & Skills)

Completed Certificate Course on Import/Export Procedures (Sri Lanka Export Development Board)

EXTRA CURRICULAR ACTIVITIES

President of the school Commerce union (2008/09).

Member of school Health Union (2005/06).

Member of School Leo Club Union (2008/09).

Sport Captain of School Athletic meet (2009)

I hereby attest that the above information is true & correct according to the best of my knowledge.

[Signature & Date]

M.Mekala



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