JOAN NWOSU BSc, PMP®, PSM®, SAFe SP, SAFe SASM, ICP-ACC

adcww2@r.postjobfree.com 416-***-**** • 1728 – 700 Humberwood Blvd, Etobicoke, ON M9W 7J4

AGILE COACH • SCRUM MASTER • PROJECT MANAGER

SUMMARY

Accomplished change leader and transformation consultant capable of delivering large-scale digital transformations across multiple industries. Focused on creating responsive and adaptive capabilities through agility by developing integrated agility roadmaps and its end to end implementation. Expert at driving adoption of Agile frameworks, structures, rules, practices, removing systemic impediments and enabling self-managed teams. Capable of bringing overwhelming enthusiasm to teams motivated by the product vision and inspired to deliver astonishing customer-centric products in rapidly evolving and dynamic environments.

HIGHLIGHTS OF EXPERIENCE

●Over 20 years Information Technology experience

●Multi Agile Framework knowledge and implementation - Scrum, SAFe, LeSS, Kanban

●Led over 10 Agile teams in varying levels of maturity

●Led Agile transformation and adoption across multiple industries - Media, Financial Services, Automotive, Infrastructure, Government, Telecoms, Non-profit

●Championed 2 Agile Centre of Excellence

TECHNICAL SKILLS

●PPM Tools: MS Project Center, Jira, Confluence, Agile Craft

●Software: MS Project 2010, 2013, Primavera P6.2, Visio, SharePoint, JIRA

●Methodologies: PMLC, Agile, Waterfall, Lean, Scrum, RAD, Kanban, XP, RUP

●Digital: Web, Mobile, Video, Social Media and Analytics

PROFESSIONAL EXPERIENCE

Agile Consultant Nov 2018 – Date

Bell Media Toronto, ON

Agile transformation

●Led Agile transformation from Scrum to LeSS (Large Scale Scrum)

●Developed and executed transformation roadmap which included restructuring teams, new role definitions, new ceremonies, backlog overhaul, team self-selection and metrics using OKR’s

●Developed and delivered team and organization training materials and workshops, building knowledge and skills to accelerate the Agile transformation.

●Established and supported Centre of Excellence and Communities of Practices to promote organizational adoption of Agile.

●Developed Agile maturity assessment to identify coaching and improvement needs of teams and individuals.

●Coached Scrum Masters, Product owners, Functional Managers and Executives on Agile values and principles to promote continuous improvement in practices and artifacts.

●Championed cultural change and collaborated with other Coaches on transformation roadmap to accelerate and advance agility across the enterprise.

●Executed the first team self-design process leading to higher motivation and commitment.

●Facilitated process development for managing work intake funnel, cross-team dependencies, inter-team coordination, and department / program level roadmap discussions with business and internal IT stakeholders

Agile Consultant Oct 2017 – Oct 2018

Bank of Montreal Toronto, ON

Product : Person 2 Person Electronic Money Transfer

●Developed and delivered team training materials and workshops, building knowledge and skills to facilitate the Agile transformation.

●Established and supported communities of practices to promote domain level improvements.

●Coached teams, Technical Project Managers, Business Analysts, Product Owners and Managers.

●Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency.

●Facilitated scrum ceremonies and coached teams to run their ceremonies.

●Championed the Agile COE with strategic and tactical initiatives for adoption, scaling and governance.

●Developed team metrics to drive feedback and continuous improvement.

●Fostered cross-training to drive teams to specialized generalists.

Agile Team Coach (SAFe) Jan 2017 – Oct 2017

Adesa Toronto, ON

Project : Automobile remarketing application

●Responsible for two Agile Scrum teams (co-located and remote) and coordination of 2 offshore scrum teams.

●Successfully kicked off and guided development teams through transition from waterfall to Agile

●Coached team members on SAFe processes and facilitated planning meetings, daily scrum, reviews and retrospectives. Created team-building opportunities and navigated teams through stages of team development.

●Removed/ escalated impediments and protected team members from interruptions and distractions to maximize productivity.

●Worked closely with Product Owners, coordinating product backlog grooming and story estimation. Championed move to ‘No Estimates’ user story slicing.

●Monitored the project progress through velocity and burn down and burn-up charts. Radiated the information to stakeholders using both physical, digital boards and reports.

●Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.

●Established and supported communities of practice (CoP).

Scrum Master/ Project Manager Dec 2015 – Dec 2016

World Vision Canada Toronto, ON

Project 1: Coupa Implementation (SAFe/Scrum)

●Worked with external vendor to deliver project using a hybrid iterative and incremental approach

●Facilitated all project meetings and scrum ceremonies: daily scrums, refinement, sprint planning, retrospectives, client reviews

●Created and managed project artifacts including plans, project estimates, scope of work documents, user stories and reports.

●Fostered change and continuous improvement increasing the productivity of Scrum team by 10% and the quality of deliverables by over 30%

Project 2: Data and Application Migration (Waterfall)

Project 3: Correspondence Communication Portal (Scrum)

Agile Coach/ Scrum Master Jan 2015 – Dec 2015

CAA South Ontario Toronto, ON

Product: CAA eBrochure: Brochure digitization

●Kicked off Scrum team by providing training and workshops to develop the Product Vision and initial roadmap

●Facilitated scrum ceremonies and continuous improvement towards Agile maturity

Agile Coach Apr 2013 - Dec 2014

iDEA (IT Developers Ent. Accelerator)

●Developed and delivered team and organization training materials and workshops, building knowledge and skills to facilitate the Agile transformation.

●Established and supported communities of practices to promote organizational understanding of Agile roles and to help individuals develop into them.

●Wrote Agile FAQs, articles and success stories which were distributed via newsletter and posted on a SharePoint site to improve the Agile maturity level.

●Coached teams, Scrum Masters, Business Analysts, Managers and Executives on Agile values and principles to promote continuous improvement in practices and artifacts.

●Championed cultural change and collaborated with other Coaches on plans and techniques for accelerating and advancing the organization's transformation.

●Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency.

Digital Project Manager Jan 2009 - Jan 2013

Etisalat EMEA

Projects: Etisalat Mobile Money App, Etisalat Corporate launch & Etisalat brand website re-launch

Accomplishment: Delivered 7 highly impactful initiatives leading to a 30% growth in market share in 4 years

Business Analyst May 2008 –Dec 2008

MTN EMEA

Project: MTN Customer Feedback portal

Accomplishment: Feedback portal became instrumental in business decision making and driving a culture shift from product to customer. MTN became the most customer-centric and responsive brand.

Project Analyst Jan 2005 – May 2008

Globacom EMEA

Projects: Globacom corporate website, Intranet portal, Siebel implementation

Accomplishment: Employee of the year recognition for designing and implementing a user-centric intranet portal saving over 50% search time for customer care agents.

EDUCATION

●ICAgile ICP-ACC, 2019

●Certified Coach (CCF), 2018

●SAFe Advanced Scrum Master, 2017

●SAFe SP, 2017

●Agile Coach Training, 2016

●Business Intelligence/ Data Warehousing, 2016

●Business Analysis Training, 2015

●Project Management Professional – PMP, 2015

●Seneca College – Project Management, 2015

●Professional Scrum Master, 2014

●Diploma Project Management – European School of Economics, 2008

●Prince 2 Foundation – 2006

●Microsoft MCSD.Net Foundation, 2004

●B.Sc.(Hons) Internet Computing, London Southbank, 2003

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