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Manager Project

Buffalo Grove, IL
April 22, 2020

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JANICE KESSLER 847-***-****


Strong Agile project plan resulted in on time results across 14 distribution centers

Controlled $700K budget over three years while deploying workforce exceeding 40 FTE. Enterprise budget $190M.

Solid organization skills internally and with third parties both domestic and internationally

Presentations and corrective actions to C-Suite executives

Process improvements identified, documented and monitored through use of Six Sigma and Lean tools

Ability to develop a Scope statement by understanding the needs of the business/Stakeholders and create a Waterfall or Agile project plan

Dynamic project launches among industries of: financial, medical, retail and telecom

Accountable for the Escalation desk and immediate problem solving for critical lab specimens

SOX auditor for the Midwest region with the additional benefit of solidifying future projects

Change management training for leadership and hourly staff to embrace the new culture


MS Project, Salesforce, Clarity, WMS / Red Prairie, Microsoft Office, SAP, Apttus, Total Expert, Jira, Planview


MBA, Executive Program – Northern Illinois University; DeKalb, IL 1999-2001

BS, Journalism

Six Sigma Green Belt

Lean/Lean Six Sigma Certifications

8D Automotive Industry


IT Project Manager Nov 2019-March 2020

Camping World

Delivery of all projects across all lines of the business utilizing Jira & Planview

Identification and resolution of risk factors and change management while focusing on building the team

Reporting to senior leadership on project scope, budget and timeline

Senior Project Manager, EPMO Oct 2018 – Nov 2019

Wintrust Financial

Successful deployment of highly complex mortgage projects with aggressive timelines, tasks moving overseas with focus on financials.

Facilitation of complex programs focusing on speed to market and customer satisfaction.

Accountable for budget, risk mitigation and escalations.

Implementation Leader Nov 2015 – Oct 2018

Network Services Corporation

Managed 8-10 projects simultaneously; often implementation within weeks of SOW signed.

Implementation of corporate accounts exceeding $1M.

Coordination of the accounts internally and within the client’s own leadership utilizing Microsoft Project.

Contract review for areas of compliance, possible liability and areas of cost reduction to the client within Salesforce/Apttus.

Post mortem review of implementation for areas of success and those for future modification for the entire organization from point of sales to order transaction.

Trainer of continuous improvement utilizing Prezi software.

Client Solutions / Sales Support Manager May 2012 – April 2015

Quest Diagnostics

Beta site for UAT of account set up and problem resolutions.

Onboarding of new accounts exceeding $500K.

Worked with programmers to develop the Salesforce platform.

Responsible for managing new business to financials to validation of client sales in Salesforce.

Analyzed sales data for the leadership to demonstrate if the expected client sales warranted the price structure being received.

Contract management/RFP and Sales creation for new and existing accounts.

SME for logistics corrective actions.

Creation of SOPs to resolve client concerns in less than one business day.

SOX Auditor for Great Lakes region, SWOT analysis and account auditor for pricing events.

Mentored direct reports in three states while improving quality scores to 99% accuracy through SWOT analysis training.

Project Manager Aug 2010 – Jan 2012


Responsible for managing new business to financials to validation of client sales in Salesforce.

Restructured project plan to focus on corporate initiative of increasing NPS from 60% to 80% in one year.

Development of training materials for GPS business segment.

Root cause analysis and corrective action for third party suppliers including 20% reduction of shipping charges.

Resolution of escalations from Better Business Bureau, Attorney General and CEO.

Best Buy Sept 2003 – Aug 2010

Project Manager (Sep 2007-Aug 2010)

Enterprise budget of $190M

Deployment of Red Prairie software for cross functional teams across 14 distribution centers.

Created business process flows and training materials focused on increased productivity and change management.

Finished on time, under budget and within scope

Provide leadership and training of the software systems and new hire training for deployment of the new Boston metro facility

Logistics Customer Service Manager (Sept 2003-Sept 2007)

Impressive customer satisfaction scores achieved through customer focus groups, methods incorporated into corporate and national survey.

Responsible for 3PL relationship locally and Indianapolis warehouse.

Decreased customer stops by 20% through enhanced pre-call activities.

Training and compliance of 3PL

Coached and mentored 30 direct reports on one call resolution.

Lean Champion to reduce waste by increasing productivity in the warehouse.

Customer satisfaction, training, safety and compliance for home delivery vendors.

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