Daniel Turns

Citizenship: British and Australian D.O.B: 21/01/1988

Driving License: Full, clean

Mobile: +852********

Email: adcwqs@r.postjobfree.com

Profile:

I am an energetic, hardworking, dedicated individual who brings a positive and pro-active attitude to the workplace. Throughout my education, work and life experiences I have gained excellent computer skills, customer service skills, communication skills and organisational skills that I can apply to any given role. I have relevant experience working in education as a teacher, in customer service, facilities and centre management. I work efficiently as an individual or as part of a team and can adapt to any situation.

Relevant Experience:

English Teacher - Fun To Learn English Learning Centre - May 2019 - Present

-To plan and deliver 36 hours of English lessons a week.

-Up to 6 students per class

-Students abilities varied and the ages of students ranged from 4 to 14 years of age.

-To identify each individuals weaknesses and improve them.

- To attend weekly meetings and give feedback on students progress.

Facilities and customer service Advisor – BPP Professional Education – September 2015 - 31 January 2019

- First point of contact for facilities/building issues that arise.

- Provide classroom support including room set up, furniture configuration change.

- Arrange materials in rooms, set up rooms, relocate furniture and moving materials around the building

-Unpack deliveries of course materials on arrival and prepare materials in preparation for forthcoming courses.

- Carry out daily building checks to ensure standards are being achieved or exceeded

- Check AV and IT in classrooms on a regular basis

- Print daily course lists for the student boards as required

- Ensure all course registers are input into the relevant system either on the day the course takes place or no longer than 24 hours after course day completed.

- Coordinate the booking of ad-hoc rooms.

- Assist with ad hoc requests from key clients for support

- Maintain correct student data in X3 system.

- Assist with ad hoc requests from key clients for support.

- Set up and invigilate exams

-admin duties

English Teacher and Group Escort -Studio Cambridge– July 2015 – September 2015:

-To plan and deliver 20 hours of English lessons a week to students from all over the world

-8-20 students per class

-Students abilities varied and the ages of students ranged from 9-16 years of age.

- To write end of course reports on each student.

-To act as a group escort on excursions to London, local activities and other venues

School Assistant - British Council - October 2014 - July 2015

- To plan, implement and teach CLIL lesson to kindergarten up until 9th grade students.

-To improve the British Council reputation in Czech Republic.

-Build relationships with students and teachers.

-To assist with extracurricular school activities such as trips and sports.

-To network and build relationships with other schools in the area.

-Project manage the implementation of CLIL into the school curriculum.

-To assist the school in any way they see fit.

English Teacher and Group Escort - Euroculture Linguistic – July 7 2014– 28 August 2014:

-To plan and deliver 15 hours of English lessons a week to students from France

-8-15 students per class

-Students abilities varied and the ages of students ranged from 11-14 years of age.

-To identify each individuals weaknesses and improve them.

- To write weekly reports on each student.

-To act as the lead group escort on excursions to London and local activities.

-To plan and suggest activities and visits on trips to London

Electrical co-ordinator/administrator - Servest – Ongoing temporary assignment – Feb 18 – 1 May:

-Schedule and co-ordinate fire alarm and electrical engineering works

-Communicate with personnel on all levels at different sites, security centers and engineers to successfully reach ETA for completion of works

- Successfully administrate fire alarm and electrical works by entering data onto the database and update the engineer’s diary.

-Assist and work with the helpdesk team to complete any queries.

Assign engineers work and administer each job from setting it up right through to closing it down.

Sales Assistant – Superdry, Bicester Village – Christmas Temp - September 19 – January 6:

-Act as first point of contact for the shop floor.

-Communicate and sell products to people of all ages and from all different backgrounds

-Deal with phone queries.

-Help prepare and maintain shop floor.

-General housekeeping duties.

-Stockroom assistant.

- Till experience, selling data capture cards and entering data onto CRM.

-Assist and deal with any customer requests or needs to a high standard

-Greet customers

-Offer good customer service in line with the company guidelines.

Administrator – Ongoing temporary assignment - Celestra – February 2013 – July

2013

- Chasing, sorting and processing paperwork onto CMS which is received via post, face to face, email and fax.

-Sorting and arranging post.

- Diary management on a daily basis to ensure smooth running of operations.

-Coordinating deliveries and collections by contacting sites and engineers.

-Contacting sites to arrange the date, time and location of site visits so engineer works are carried out punctually, professionally and so it meets demands.

-First point of contact for any incoming telephone enquiries.

Telemarketing – Temporary Assignment - Total Project Marketing – September 2012 –December 2012

-Working on behalf of venue’s in London by contacting businesses to see if they do any external events, and if so try and persuade them to use the particular venue.

-Cold calling businesses to generate future leads and immediate leads by investigating and building relationships.

-Chasing up future leads for site visits, appointments and generate into business.

-Organising and managing all leads onto ACT database.

-Understanding good business and managing this effectively with conflicting enquiries.

-Follow set procedures and keep information and databases up to date.

-Liaise with event manager and client when site visits are made over the telephone a by email.

Telephone Interviewer - Network Research - November 2008 – May 2012

-Contacting customers on behalf of various banks to conduct research surveys in a confident, polite, friendly and professional manner.

-Contacting customers of insurance providers to conduct research surveys in a confident, polite, friendly and professional manner.

-Contacting customers on behalf of financial service providers to conduct research surveys in a confident, polite, friendly and professional manner.

-Typing down customers responses word for word and reading them back in an efficient manner.

-Sales orientated environment with each job having set targets that had to be met.

Purchase Administrator - Ingram Micro - January 2007 - April 2007 -Temporary Contract (agency work)

-Entering ETA dates onto the IT system.

-Communicating via telephone and email with companies ETA of products purchased.

-Communicating these ETA dates with customers via telephone and email.

-Arranging and organizing clients contact details onto the IT system.

-Filing and sorting post for the purchase administration team.

-Communicating and coordinating logistics across Europe by communicating with people across different countries across Europe.

Administrator - EMS - December 2006 - January 2007 - Temporary Contract (agency work)

-Entering engineer job sheets onto the IT system.

-Deciding whether engineer job sheets are filled in correctly to be allowed onto the IT system.

-Contacting engineers over the telephone to investigate job sheets submitted and decide whether they are valid or invalid.

-Liaising with team leader and work colleagues the actions carried out.

-General administration duties such as filing and sorting post.

Administrator - Jungheinrich - November 2006 - December 2006 - Temporary Contract (agency work)

-Communicating via telephone and email with customers, clients and engineers across Europe to gain purchase order numbers.

-Communicate the relevant information on to team leader and enter it onto the IT system.

-General administration duties at the request of team leader such as filing and sorting post.

Cashier - Coral Bookmakers - April 2006 - November 2006

-Organizing, preparing and setting up shop to look clean and professional

-Handling and collecting money.

-Counting up money at the end of the shift.

-Closing up the shop.

-Dealing with customers under pressure in a friendly professional manner.

-Answering all customers’ questions and queries in a friendly and professional manner

Football Coach - Wright football - 2004 – 2005

-Responsible for the safety and wellbeing of children.

-Planning and organizing football sessions for children aged 4-11.

-Communicating and instructing planned football sessions to children aged 4 - 11.

-Keeping a record of attendance and making sure children arrive and leave safely.

-Communicating with parents on any questions or queries they wished to raise.

-Evaluating your personal performance and plan improvements for future sessions.

Education

The Cottesloe Secondary School, Wing - 1999 – 2006: 8 GCSE at A-C / 3 A levels each at grade D

University of the West of England – 2008-2009:

Qualifications

Certificate in Higher Education: Web Design.

Cambridge Certificate in Teaching English to Speakers of Other Languages

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