General Manager of Specialty Pharmacy Operations

DIRECTOR OF PHARMACY OPERATIONS REGIONAL DIRECTOR OF SPECIALTY PHARMACY OPERATIONS

QUALIFICATIONS PROFILE

Goal-driven and growth-focused professional with high-level of professionalism and commitment to managing specialty pharmacy operations. Additional qualifications include:

Expertise in developing and implementing strategic business plans, addressing customer issues and concerns, offering pharmacological consultation, and delivering high-quality pharmacy services in adherence to set-forth pharmacy policies and procedures

Ability to singlehandedly manage operational details, which involved providing directions, supervising team leaders, and generating measurable results

Efficiency in working collaboratively throughout all facets of operations to succeed in achieving patient care, growth metrics, and business initiatives

Adeptness in creating strategies, providing key insights to enhance organizational procedures, and translating complex concepts into tactical plans toward business growth

Hands-on leadership approach in motivating, guiding, and supervising high-caliber teams of professionals toward productivity and process improvement

Effectiveness in building long-term relationships with customers, payers, pharmacy professionals, and individuals of diverse backgrounds

AREAS OF EXPERTISE

Specialty Retail Operations Management Medication Management Patient Care Advocacy Immunization

Business and Program Management Specialty Disease Management Staff and Patient Education

Drug Therapy Reviews Revenue Growth and Cost Reduction Succession Planning

PROFESSIONAL EXPERIENCE

Walgreens Boots Alliance, Inc., Ann Arbor, MI

Registered Manager of General Operations, Specialty Pharmacy Operations Dec 2017–Present

oEfficiently manage the opening and growth of Ann Arbor’s first local specialty site, while closely working with the organizational leadership on operations and establishing strong partnerships with community groups

oSteer efforts in developing and executing business plan toward success, as well as in boosting company profit by restructuring plans and company objectives to align with changing market conditions

oActively work with pharmaceutical representatives, medical science liaisons, reimbursement access specialists, foundations, provider offices, and the Sales Team

oTake charge of overseeing assets; prioritizing allocation of funds, payroll, inventory, and supplies; and monitoring trend forecasts and modifying budgets and operational plans to maintain an Agile organization and attain revenue growth

oParticipate in venues, volunteer, and advocate educational and informational initiatives of various organizations entailing Colorectal Cancer Alliance, Wolverines For Life, Gift of life/Donate Life, and Cystic Fibrosis Foundation

oLead training improvements to decrease knowledge gaps, workforce performance, and process inefficiencies, as well as strengthened industry and customer partnerships to capitalize on opportunities and gain business success

oHold accountability in creating and coordinating activities for the team and training program for future specialty leaders, while acting as key clinical research liaison for specialty products and pipeline medications

oEnhance prescription numbers, pharmacy sales, profit, and image by ensuring accurate filling of prescriptions and delivering first-rate services to patients, payers, prescribers, pharmaceutical manufacturers, and health systems

oDirectly supervise and control inventory of the Prescription Department, which involves adhering to buying procedures and recommending and ordering merchandise from internal and external sources

oBoost employee morale and motivation which involve rewarding employees and resolving issues to improve performance of the department while maintaining strict compliance with applicable government regulations and laws

Career Highlights:

Played an integral role in surpassing year one goal for prescription growth by 350%; year five projection for revenue in 16 months; and prescription per day goal in 12 months

Served as the driving force in obtaining 100% patient satisfaction score for fiscal years 2018 and 2019

Succeeded in achieving positive results through strong collaborative practice with the Sales Team, pharmaceutical representatives, and regional leadership across retail, local specialty, and central specialty operations

Acted as chair/area lead for Leukemia and Lymphoma Society’s “Light the Night” event in 2018 and 2019

Pharmacy Manager Feb 2013–Dec 2017

oOversaw two high-performing 24-hour retail pharmacies, involving immunization outreach and execution, human immunodeficiency virus (HIV) center of excellence, compounding, health testing, and training and onboarding of new staff

oProvided direct leadership to 18 pharmacy technicians, 6 pharmacists, interns and support staff, while training individuals on proper use of devices to promote optimal medical support

oProactively collaborated with store manager to maintain daily operations, as well as with member physicians to avoid harmful drug reactions, therapy duplications, and allergic reactions

oTook charge of overseeing inventory and minimizing expenditures; assessing prescribing trends to ensure patient compliance and prevent excessive usage; and executing procedures for compounding, mixing, packaging, and labeling

oEstablished policies and procedures for effective pharmacy management, and streamlined organizational processes and regulatory compliance through facilitation of a new personnel structure

oProvided vaccines to immunize patients as well as pharmacological education on potential drug interactions and side effects, and how to maximize efficacy with proper dose timing and medication storage

oFacilitated discussion on medication and equipment options to help patients deal with individual symptoms, as well as instructed pharmacy professionals regarding medication assistance and insurance issues

oConfirmed prescription information in line with safety guidelines and insurance limitations to guarantee the security of patient health and financial interests

oEnsured utmost client satisfaction by offering assistance with products and services, addressing issues and concerns, while improving customer experience by increasing focus on various healthcare services

oMonitored pharmacy staff performance by carrying formal performance reviews and facilitating training for pharmacy employees in adherence to employment laws

Career Highlights:

Made significant contribution in consistently acquiring 10% growth in prescription volume yearly with 1,000 prescriptions per day, as well as in surpassing immunization goals by approximately 400% for non-flu (Pneumonia and Zostavax)

Drove initiatives in ensuring staff stability and setting operational expectations; restructuring training and support for staff; and expanding business approach toward company growth

Rendered support and conducted presentation on pharmacist perspective to Jackson County Task Force regarding heroin and drug abuse

Received selection to host lieutenant governor for press conference to combat opioid abuse

Functioned effectively as area immunization lead; secondary measure owner for specialty prescription growth and execution for retail sites; and clinical forum advocate in charge of answering to queries from fellow pharmacist on pharmacy practice laws, policies, and procedures

Osco Drug, Chicago, IL

Staff Pharmacist Dec 2006–Sep 2012

oTook charge of executing company initiatives to increase profitability, as well as operational standards including performance metrics, safety, and compliance

oContribute and provided support to clinical services while leading pharmacy technicians, clerks, and pharmacy interns

EDUCATION

Doctor of Pharmacy – Midwestern University-Chicago College of Pharmacy, Downers Grove, IL

Phi Delta Chi

CERTIFICATIONS AND LICENSES

Certified Pharmacist Immunizer

Licensed Pharmacist, State of Michigan

Controlled Substance License, State of Michigan

Preceptor License, State of Michigan

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