CURRICULUM VITAE

JUNALYN C. BASILIO

adcwmi@r.postjobfree.com

adcwmi@r.postjobfree.com

+971*********/+971*********

CAREER OBJECTIVES

I aspire to offer professional services to a world class organization with the highest standard of service, to acquire a challenging position in the field of customer service. Where I can meet challenges and still maintain excellent services through my academic knowledge, work experience and strong exposure to new experiences. STRONG POINTS: Responsible, Hardworking, and able to adjust with the changing situations,

.customer oriented with a brilliant outing and confident personality EMPLOYMENT HISTORY

FARZI CAFE( CROSSROADS RESTAURANT LLC DUBAI, UAE

HOSTESS (May 19,2019-up to present)

Duties & Resposibilities:

Upon the guest arrived, welcome and greet the guest with a genuine smile and assist them to their seats and tables.

Make sure to present menu with the recommendation of new dishes.

Ensure that each table is clean and has complete cover for easy access of the guest.

Monitoring the open dining section of the restaurant for empty and cleaned tables.

Check with customers to ensure that they are enjoying their meals and take appropriate action to correct any complaints or requests

Estimating wait times for guest and monitoring the guest waiting list.

Ensuring that the needs of the guest are met while waiting like offering drinks.

Responsible for answering the telephone, taking order for takeaway, booking and reservations and moving tables to accommodate large parties.

Prepare a bill that is itemized and includes the total meal costs and sales taxes

Stock service areas with supplies such as printer roll, credit card rolls and utensils

Providing an excellent service to the guest for them to come back again in the restaurant

Maintaining good relationship to the restaurant staff as well as supervisor, chefs, and manager.

Following the rules and regulation or procedures as per company policies, standards and local law.

PF CHANGS(M.H.ALSHAYA CO.LLC DUBAI U.A.E

HOSTESS/SERVER (November 11,2012 – October 30,2017)

Duties &Responsibilities

Upon the guest arrived, welcome and greet the guest with a genuine smile and assist them to their seats and tables.

Make sure to present menu with the recommendation of new dishes.

Ensure that each table is clean and has complete cover for easy access of the guest.

Monitoring the open dining section of the restaurant for empty and cleaned tables.

Check with customers to ensure that they are enjoying their meals and take appropriate action to correct any complaints or requests

Estimating wait times for guest and monitoring the guest waiting list.

Ensuring that the needs of the guest are met while waiting like offering drinks.

Responsible for answering the telephone, taking order for takeaway, booking and reservations and moving tables to accommodate large parties.

Prepare a bill that is itemized and includes the total meal costs and sales taxes

Stock service areas with supplies such as printer roll, credit card rolls and utensils

Providing an excellent service to the guest for them to come back again in the restaurant

Maintaining good relationship to the restaurant staff as well as supervisor, chefs, and manager.

Following the rules and regulation or procedures as per company policies, standards and local law.

PIZZA EXPRESS,DUBAI U.A.E.

HEAD WAITRESS(MAY 27,2010 TO JULY 26,2012)

Duties&Responsibilities

Restaurant in-charge in the absence of the manager

Handling the cash machine (RMS)

Taking delivery and takeaway orders by phone

Doing the daily briefings so that the staff will be aware of their assigned task and duties for that particular shift

Check with customers to ensure that they are enjoying their meals and take appropriate action to correct any complaints or requests

Greeting customers as they enter the establishment making sure that they feel welcomed and escorting them to their tables

Inform customers of daily specials

Prepare a bill that is itemized and includes the total meal costs and sales taxes

Talk about the menu to patrons and answer all questions about menu items

Serve ordered dishes to customers

Stock service areas with supplies such as coffee, food and utensils

Prepare hot, cold, and mixed drinks for patrons.

Taking group booking and reservations in advance

Training new restaurant employees on the restaurant's culture and practices

Handles sales logbook, petty cash, ledges and journals

Prepares daily cash sales report

Prepares weekly and monthly report and submitting it the head office

Prepares the monthly physical inventory to be able to get the monthly food cost.

Maintaining clean and orderly counters

Handling customer complaints, questions and providing them with information or procedures as per policies, standards and local law

STRENGTH AND QUALIFICATION:

Organized and detail oriented.

Punctual and motivated person with ability of doing multitasking and manage time effectively.

Presents a personable and professional manner

Strong communication skills that able to communicate well with visitors, staff, vendors, property owners and tenants in a positive attitude.

Proficient with Microsoft programs / internet / e-mail / POS systems

Capable of learning unfamiliar software programs quickly

Able to operate office equipment such as copier, fax machine, computer, etc…

Have good mathematical skills

Able to maintain confidentiality in appropriate circumstances

Open to the possibility of expanded duties as business knowledge increase and interest becomes focused.

Can work in order to provide excellent service, under pressure and less supervision and willing to face new challenges.

Good written in oral communication both English and Filipino oriented and know basic mandarin language and fast learner person.

EDUCATIONAL ATTAINMENT

College : New Era University

Quezon, City Philippines

(2002-2006)

Secondary : General Mariano Alvarez

Technical High School

G.M.A. Cavite, Philippines

(1999- 2000)

Primary : Area J Elementary School

G.M.A Cavite, Philippines

(1990- 1996)

PERSONAL INFORMATION

Nationality Filipino Passport No. P3257235A

Date of Birth January 02,1983 Visa Status: Resident Visa Civil Status: Married

I hereby certify that the above information are true and correct to the best of my knowledge.

SIGNATURE

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