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Project Manager/Scrum Master

Milton, ON, Canada
April 21, 2020

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Professional Summary

● Skilled Project Manager, Business Analyst, Scrum Master with 10 years of experience in Digital

Marketing, Advertising Agency, Retail, Manufacturing, M2M, RFID, Automobile, Inventory,

HRMS, Hospitality and other various industries.

● Strong working knowledge and understanding of Project Management methodology and

principles, business requirement analysis and business process modeling/mapping.

● Strong knowledge of application development methodologies such as Agile and Waterfall.

● Demonstrated the ability to work collaboratively and communicate with a diverse group of

stakeholders (including different functional and organizational units, clients, subject matter

experts and senior management).

● Proven ability to balance multiple priorities while working independently and achieving



● Managing Scope and Project schedule and performing change management activities and

resource allocation.

● Excellent verbal, oral and written communication, as well as creative problem-solving skills.

● Building relationships with clients, Business alliances and with other channel partners and


● Managing and executing project deliverables on time, within budget and maintaining quality.

● Collecting requirements and performing various analysis like feasibility studies, workflow, Root

cause and Cost-benefit.

Technical Expertise


Scrum, Agile, RAD, Waterfall

Other Skills

Microsoft Office (Visio, Excel, PowerPoint, Word, Access, Outlook), MS Project, SharePoint, VBA, WordPress, Salesforce, Pardot, Google Suite, JIRA, Trello, Google Analytics, Google Data Studio, Google Tag manager, Google AdWords


MySQL, TOAD, Oracle, SQL Server 2008 r2

Project Manager/Scrum Master April 2019 to Continue

NS Consultancy

PV Labs PMO Dept. Set up

PV Labs wanted to develop PMO Processes and smooth integration between MS Project Enterprise to MS SharePoint, were the management can see the projects progress from one SharePoint site’s Dashboard

Worked with Program Manager and understanding the requirement, site structure

Developed SharePoint sites for PMO Dept, and various Projects

Developed smooth integration between MS Project and MS SharePoint

Developed various reports, templates, views, dashboards for project progress, roadmap, budget, cashflow etc. and publish them on SharePoint site using MS Project and MS Excel.

Provided training to Program Manager on getting data from MS Project to MS Excel and developing advanced reports

enRoute (Air Canada's inflight travel magazine) website (

BookMark content is redesigning and restructuring the existing website which will be headless CMS based and provide detailed information regarding locations, travel guide, famous places, restaurants etc.

● Worked closely with all the stakeholders, coordinating with account manager, UX, developers and

content team

● Introduced Scrum framework and provide coaching and create awareness about Scrum

● Facilitated requirement sessions, collecting the requirement and worked with the internal team,

UX designers, Content writers, SEO and client for defining information architecture, wireframes,

digital assets management and content strategy

● Helped Project Director to developed project roadmap based on customer’s data (received from Air Canada) and helped product owner to develop product backlog items, and user stories

● Practicing scrum and Facilitating Spring Planning, Daily Scrum, Sprint Review and Sprint

Retrospective. Removing impediments from development team and support their decision

● Practicing Coordinating with Onshore development teams at Toronto and Montreal for project


● Coaching Development Team for scrum practices and monitoring & controlling the project

progress with budget and planned timelines.

● Coordinating with QA team, Development team for test cases, bug fixes and mapping


● Creating various reports using google suite, Trello, JIRA and dashboards to map project progress

and monitor project activities.

Acceta PMO setup

● Worked closely with VP PMO, IT Manager, BA for PMO process

● Documenting the PMO process and updating the process documents as per the


● Creating user guide documents for various tools and software

● Working closely with IT Manager, Network team and coordination with Roger’s team for

infrastructure migration for Calgary to Brampton data center

● Working closely with internal and external stakeholders, monitoring the migration progress and

developing status report for Accerta’s Infrastructure relocation project.

Digital Project Manager Jan 2018 to Mar 2019

circus Strategic Communication. Georgetown, ON

BCC Mobile app

circus has developed mobile application for BCC mall (Bramalea City Centre, Brampton) which provides information regarding events and promotion, accessibility updates, store directory, way-findings, integration with Beacon and Reward program. Performed multiple roles as a Business Analyst, Scrum Master, QA and Project Lead

● Worked closely with all the stakeholders, gathering requirements, conducted the feasibility study

and analyze the requirements defining the scope, deliverables, and estimate

● Developed SOW, project management plans, Work Breakdown structure, Milestones,

communication plan, Risk, budget and schedules

● Worked with Digital Strategist for Mock-ups, wireframes and third-party tools integration

● Introduced scrum and worked as a scrum master, Provided guidance and coach the team,

Facilitated Sprint Planning, Sprint reviewing and Sprint retrospective meetings and tested the

developed apps.

● Wrote use cases and helped product owner to manage the product backlog and removed


● Helped with QA and reporting issues, bugs and coordinating UAT with the client

● Monitored project progress, produced various status reports and handling change requests

Wajax Corporate website (

Wajax wanted to develop CMS (content management systems) based corporate website which requires all the B2B and B2C functionalities like eCommerce listing, social media campaign, integration with external apps/CRM

● Worked closely with VP Digital development, Development team, Designers, and account

executives developing CMS based (WordPress) website functionalities and new feature requests.

● Interviewed the stakeholders, understanding the requirements, developing wire-frames and

coordinating with designers for creatives and conceptual designs for approval. Writing use cases

● Mapped the requirements and Defining the scope and deliverables, providing an estimate,

managing scope and timeline. Worked as a business system analyst, QA and a project manager

● Developed project management plans, WBS, Communication plan, Risk mitigation plan,

Milestones, and schedules

● Worked with a content writer, UX and designers, developers, and SEO for defining design and

content strategy for wireframes, webpages, website traffic, online ads, social media posts, landing

pages, and social media ads.

● Conducted feasibility and worked with developers for external system integration

● Integrated Wajax product listing inquiries form with Pardot (Salesforce Marketing tool), Google

Analytics for leads and marketing campaigns

● Monitoring website, online ads, social media post, social media ads, email campaign using

Google tag manager, Google Analytics, Google Ad Manager, Google Trends, Mail Chimp and SEMrush.

● Producing various reports for website, ad campaign, social media activities, using Google Data

studio, Google Suite and MS Excel using VBA

Retail mall websites and social media campaign

circus was providing solution to various retail malls like Bramalea City Centre- Brampton, Hudson Bay Center, Oakville Place, Kildonan place (Winnipeg) etc.

● Planned and Developed calendar and Kanban boards for website content, website banners,

social media campaign and promotional events

● Scoping and providing estimate for social media campaign, e-blast, content development, Kiosk games

and website maintenance.

● Coordinating with content writers, designers and studio teams for planning design and content


● Coordinating with Campaign team for social media post and engagements

● producing reports for social media, eblast and event campaign insights

SharePoint Implementation (Wajax)

Wajax wanted to implement SharePoint based solution to share information with the internal departments using customized developed applications and tools.

● Working closely with Client, Account Director, and SharePoint consultants.

● Interviewing the stakeholders, understanding the workflow of the internal system, conducting the

requirement gathering sessions with various departments and key stakeholders, documenting the

requirements, coordinating with the SharePoint Developers. Mapping the requirements and

Defining the scope and deliverables, providing an estimate, managing scope and timeline for

deliverables and schedule.

● Developed project management plans, WBS, Communication plan, Risk mitigation plan,

Milestones, and schedules

● Coordinating with the Test team (Consultants) and tested the developed sites, pages, etc.

● Providing training documentation and coordinating with consultants and client for training


Associate Project Manager Aug 2015 to Jan 2017

DMT Development Systems Group Inc. Winnipeg, MB


eBlast is a digital marketing application (Product) for Automobile dealers/manufacturers which was sending information such as news, reminders and promoted marketing campaigns to subscribers via email. The company can get the details regarding the subscribers’ activities data, accessed services data.

● Worked with internal and external stakeholder, documented the requirements and exchanged

updates with developers for a Change request, Project progress, releases, bug fixes and developments.

● Worked closely with Sr. Project Manager to create, execute, and monitor project management

plans, Work Breakdown structure, Milestones, and schedules.

● Established resource planning & forecasting and produced reports and dashboards based on

Project Progress.

● facilitated Scrum, Sprint Planning, Sprint Review and Sprint Retrospective, updated Kanban

board, Tested the developed solutions on an Internal and Staging environment.

● Developed customized report using MS Excel VBA

SharePoint Site (Internal PMO site)

The purpose of the project to establish and implementation of PMO processes across the company using SharePoint and improve the communication and sharing & exchanging the information between different departments.

● Conducted meetings with various departments and Program Manager, documented business

processes, rules and/or policies, including process flows and business impact documentation.

● Supported PMO for creating and maintaining Schedule and Resource planning across various

departments. Planned resource allocation, forecasting for upcoming projects and following up with project sponsors, delivery managers, project managers for any resource constraints/conflicts.

● Assisted Program Manager for creating sites for different departments and providing training to


● Continuously monitored and ensured proper execution of established PMO processes.

Car Dealers websites

DMT has developed Content Management website builder tool and it was developing websites for Car Manufacturer’s authorized dealers and distributors across North America. DMT was integrating company’s products like LML, Rapid Response, Digital Interview, eBlast and dealer’s third party tools/apis along with the websites.

● Worked closely with Account Team, Development Director, Project Managers, Stakeholders to

understand the requirements and document them. Developed Project Plan, Timelines, schedule calendar, and monitoring the project progresses and budget.

● Coordinated with UX, Designers, external agencies, implementation team, account managers,

QA and trainers for digital assets management, and content to deliver websites.

● Tested the website in various environments.

● Produced various reports, Dashboard using Google Sheets, MS Excel, AtTask for proper

information related to Project status, Resource, Budget, Issues/Bugs/Features etc.

● Implemented google analytics on company’s product. Performing analysis and produce various

Reports on various social media campaigns, Twilio reports for SMS and Phone usage (form

campaign), for account and marketing team which provides detail insight about customer journey and behaviors.

Lead Management System

Launching company’s one of the core product: Lead Management System (LMS) to Europe Market for Automobile dealers/Showrooms, Manufacturers and lead providers (Car trading websites/eCommerce Stores) which provides live lead data to its subscribers based on geographical locations.

● Worked closely with the implementation team, Development team, Graphics designers, Customer

Care Team, QA team, Product team for updates, Project status, the client mapping and testing established product/phase.

● Helped team to remove impediments during the assigned tasks and coordinate with Project

Sponsor for the development team’s queries or issues.

● Created VBA to automate the process which saved 25% of overall delivery time.

● Monitored and planned sprints for Incidents, bug fixes, Action items, Backlog, features release

cycle and assigning them to appropriate team members based on priority and resource availability, providing updates to incidents/bugs reporters.

● Conducted Scrum, Sprint Planning, Sprint Reviewing and Scrum Retrospective, updated Kanban

board, Tested the developed solutions on an Internal and Staging environment.

Development Project Coordinator Aug 2012 to June 2015

KORE Systems Group, Winnipeg. MB

PMO department merging

Merging the two different departments as KORE had acquired RACO Wireless. Identified the best practices and merge the process, tools, and documents.

● Collected detailed information regarding different projects, Roadmap, existing incidents/bugs

feature requests. Worked with the PMO team to document the new processes and uploaded them on the SharePoint site.

● Coordinated with offshore team (Blue Ash, OH) for reviewing the requirements and integrating the

Tools, Documents and SharePoint sites

● Merged two different JIRA instances QA tools and linked up with JIRA with <1% information loss.

● Assisted Project Managers for implementing new PMO processes in JIRA and Provided training

for JIRA to end-users for newly implemented processes.

SAG and PRiSM pro

Nishant was Project Coordinator for the Company’s core products for various clients like BGC BGC - Belgacom (Belgian telecom operator),and StarHub.(Singapore based telecommunication company). Kore was providing software along with the hardware equipment and managed connectivity from all major cellular companies like Verizon, AT&T, Telus etc. and satellite providers like Iridium for global network coverage He was assisting Project Managers to coordinate with different departments like Development, PMO, QA and Support for their project status, process improvement and reporting.

● Worked with Project team, Lead Developers and Developers to produce work estimates and task

breakdowns for all Software Development efforts. Assisted Project Managers to create and update Project Charter, WBS, Project Plan, Project Schedule and other documents related to projects.

● Worked directly with the Software Development Director to prepare annual budgets, Resources

planning, Project Roadmap, and monitoring tickets and provided updates

from developers.

● Coordinated with Network Operation team for Infrastructure related project updates. Developed

status reports (Weekly, Monthly) and sent them across to stakeholders

● Coordinated with offshore teams at Blue Ash, Dominical Republic for daily standups, Sprint

Planning, QA, SLA reports and other updates

● Worked PMO team for adapting Agile based development, supporting scrum and create awareness

about the scrum, its benefits, rules, and artifacts.

● Worked with Product Manager (Product owner) for backlog refinement, and facilitated sprint

planning, Sprint review and Sprint retrospective.

● Administrated JIRA and customized it via using different screens, Templates, fields, workflow and

add-ons. Produced various reports using JQL, XML and CSV from JIRA reports. Introduced

Scrum and Kanban SDLC processes.

● Created various customized reports using JIRA, MS Access, MS SQL and MS Excel for current

Project Status, Production issue status matrix roadmap/Release related to the status, budgeted hours vs. estimated hours vs. actual hours.

● Coordinate with Dev. Manager, IT architecture, consultant (KPMG) for SR&ED filing. Providing

relevant documents, Project information like hours, expenses etc., artifacts to SR&ED consultant

and account team.

Business Analyst Feb 2009 to May 2012

Break-Thru Outsourcing Pvt. Ltd., India Jan 2006 to Dec 2007


Nishant was lead Business Analyst for Company’s HRMS ERP. The Company was providing tailor-made HRMS solutions to various companies. He has successfully converted desktop based ERP to a web-based product.

● Gathered the requirements and developed documents related to business, Functional and non-

functional requirements. Coordinating with Project Managers, Developers for client requirements.

● Handled outsourcing requirements and their accounts. Handled Payroll processing for various

clients and assuring timely executing of the payroll process every month.

● Documented the training guide for the developed system.

● Wrote test cases and responsible for testing the developed solution.

● Coordinated with clients for developed solutions for UAT and SLA reports.

● Provided training and support to End User.

Project Manager (Integration) Dec 2007 to Jan 2009

Pragra Infratech Pvt. Ltd., India (ISO 9001)

Animal Identification

Nishant was a Project Manager/Business Analyst for the Company’s various solution like Animal Identification, Animal Pedigree Management, Dairy Management (Milk Delivery) using RFID Technology. He and his team had successfully delivered the solution.

● Eliciting the requirements, Creating Project Plans, Budget, Estimates and Deliverables, Monitoring

project status and coordinating with stakeholders for status, releases, fixes and change requests.

● Provided training to end-user for developed software.

● Helping company to achieve ISO 9001 certification.

Software Developer Dec 2002 to Jan 2006

SKP Software


● B. Com (Bachelor of Commerce). - Gujarat – India July 1998

Professional Education

● Advance Diploma in Computer Application – Gujarat – India June 2003

● Post-Graduation Diploma in Computer Application -Gujarat – India June 2003

● Certificate in Computing – Gujarat – India July 2000

● Professional Scrum Master (PSM 1) – January 2020

● Completed training for PMP, CBAP

(Preparing for PMP)

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