Sr Project & Program Manager Process Improvement Architect Thought Leader

Strategic leader with organizational development and change management expertise, responding to diverse business objectives and needs in fast-changing challenging environments. Recognized collaborative partner at all levels in building relationships that drive results to achieve success. Proven analytical and process improvement expertise. Skilled at coaching and leading highly productive team members that continuously exceed performance expectations. Interfaces effortlessly with all levels of the organization, from executive suite to shop floor, within the public, private and government sectors, small start-ups to Fortune 100 companies. Demonstrated ability to lead and successfully direct teams and organizations implementing technology-based solutions and technology transitions.

Strategic Accomplishments Results Delivered

Recognized ability to lead and successfully direct teams and organizations implementing technology-based solutions and technology transitions

20 years of experience Leading & Managing Successful Technology Projects as Program / Project Manager & Architect

Developed and implemented processes and systems that enabled software enhancements, upgrades, and defects to be managed throughout the SDLC

Reduced infrastructure setup time by 80% through process improvement making it possible to meet deadlines

Talent for analyzing problems, developing and simplifying procedures, assessing and mitigating risks, building and unifying stakeholder groups, and executing project plans

Led projects that have included hardware, software, ecommerce, networking, big data, data lakes, data warehouses, security and infrastructure using both Agile and Waterfall methodologies

Adept at convening stakeholders and developing strategies to execute projects and initiatives that deliver results

Driving Organizational and Project Excellence

Project and Program Management

Agile & Waterfall Software Development

System Development Lifecycle (SDLC)

Implementation of third-party hosting solutions, including Amazon Web Services (AWS) and Microsoft Azure

Cloud Computing and SaaS

Earned Value Management

Program and Project Assessment

Process Design and Analysis

Strategic Business Analysis

Business Process Reengineering

Systems Analysis

Metadata Collection and Analysis

Data analysis

Data Warehouses

Data Lakes

Business Intelligence

Content Management

Application Design & Development

Technology Integration, Installation & Management

Enterprise Integration

IT Architecture

E-business, E-commerce

Security

Resource Management and Scheduling

Budgeting and Billing

Change Management

Hardware & Software Management

MacOS, Windows, DOS, Solaris, Linux, AIX

Jira Administration

Microsoft Word, Excel, PowerPoint, Project, Visio, Outlook, SharePoint, SQL Server, SQL Server Analysis Services and SQL Server Reporting Services

Regular interaction with C level management

Professional Experience

ClearBridge Technology Group 8/2019 – 2/2020

Project Manager

Charter Communications

Responsible for managing multiple project of various sizes in the IT Data Management group dealing with a 2 Petabyte Hadoop Data Lake and 240 Terabyte Teradata Data Warehouse.

Key Accomplishments:

Guided projects from inception through the full SDLC, including developing level of effort and scheduling new work

Updated Clarity and approved project documentation to ensure readiness for auditors

Managed resources, workloads, schedules and budgets

Ensured defects were corrected in an Agile manner

Regularly reported on project status

Scheduled and led meetings

Interfaced regularly with Executives, Project Managers, Sponsors, Business Analysts and Technologists

Artech – Charlotte, NC 3/2019 – 7/2019

Program Manager

Wells Fargo

Responsible for Managing a $31M compliance program consisting of 9 projects and over 300 Stakeholders.

Key Accomplishments:

Updated Clarity and approved project documentation

Scheduled and led meetings

Interfaced regularly with Executives, Project Managers, Sponsors, Business Analysts and Technologists

TekSystems – Charlotte, NC 4/2018 – 12/2018

End to End Program / Project Manager

Bank of America

Responsible for managing Agile projects dealing with enterprise resiliency planning including inventory management of fail over sites and technology.

Key Accomplishments:

Developed integrated project plans and ensured they were followed and updated in a timely manner and managed the change control process

Raised and mitigated risks as necessary in the bank’s PPRT system

Facilitated communication between the Business, Technical and Service Delivery Change Managers, ensured that there were no surprises

Ensured that business needs were well-represented in the grooming sessions as well as the acceptance sessions.

Worked closely alongside Scrum Master, dealing with both the business and technical teams.

Updated PPRT and other Bank management systems to ensure program / project items are documented and comply with official processes, rules and regulations

Logical Advantage - Charlotte, NC 1/2017-2/2018

Sr. Project Manager

Responsible for managing multiple IT Agile projects including scheduling, budgeting, and billing. The projects were end to end including implementing and upgrading third party hosting to Amazon Web Services (AWS) and Microsoft Azure, front end responsive websites through backend databases including automated processes, inventory management, online surveys, point of sale and Internet of Things (IOT).

Key Accomplishments:

Developed and implemented processes and procedures that enabled accounting for time spent on customer’s projects throughout the SDLC

Customized, upgraded, and administered Jira to manage work and feed into customer billing

Implemented Tempo Timesheet plugin for Jira to account for time spent on and charged to different projects

Developed new Business Analysis reports in Jira using EazyBI plugin to facilitate decision making through Business Intelligence Service which aided in more budget and schedule management

Insight Global - Charlotte, NC 8/2015-12/2016

Program / Project Manager

Bank of America

Responsible for managing an Agile program consisting of 15 projects including developing integrated project plans.

Key Accomplishments:

Ensured proper approvals were received on time

Facilitated communication ensuring that there were no surprises

Developed and implemented processes and systems that enabled software enhancements, upgrades, and defects to be managed throughout the SDLC

Developed integrated project plans in MS Project and used Jira to manage deferred defects in Agile methodology

The Vergoz Group - Charlotte, NC 6/2014-4/2015

IT Consultant

Client: AvidXchange

Responsible for evaluating data, processes, and controls as they related to internal billing, revenue recognition, financial forecasting, and contract management for a mid-sized financial services startup.

Key Accomplishments:

Developed Business Intelligence Service to analyze data collected from disparate systems

Used SQL Server Analysis Services to build Fact and Dimension tables for use in Data Cubes

Developed process for entering paper contract data into SQL Server Analysis Services to use Business Intelligence Service to compare contract data with invoice data

Made recommendations to Senior Management on how to improve control of contracts and billing and to show the need for standardization

Hiatus – Medical Reasons 6/2011-6/2014

IBM Global Services 8/2000-6/2011

Sr. Solutions Architect, Sr. Project Manager, Sr. Business Analyst

US Government, Multi-Billion Dollar Defense Agency (2010-2011)

This federal agency sought to better control its assets and more effectively fulfill on its service level agreements (SLAs). Many different operations required maintenance both on and off the field. SLAs required that equipment and maintenance be provided just in time. The solution involved implementing data warehousing using Oracle as its platform to coordinate logistics and do statistical analysis.

Software development and integration Lead (Architecture / Project Management)

Responsible for the technical management and leadership of the software development team consisting of approximately 10 people including database administrators, developers, and infrastructure specialists.

Key Accomplishments:

Strategized ways to use data to fulfill SLAs and to use metadata

Interacted with other teams to ensure compatibility and integration

US Government, Multi-Billion Dollar Federal Intelligence Agency (2004-2010)

This federal agency sought to upgrade its enterprise and infrastructure through reengineering and integrating its data, processes, and technology systems. A major goal of this agency was to move from proprietary software to Commercial Off-the-Shelf software (COTS)

Enterprise Engineering (EE) Mission Systems Transition (MST) Coordination Lead (Architecture / Project Management)

This sub-project was responsible for planning and coordinating the agency’s move to a new headquarters

Key Accomplishments:

Led three large Key Components’ (KC)s plans for the move where security was paramount

Evaluated technologies and made recommendations to eliminate redundancy by combining systems

Planned and coordinated key component move including hardware, software, networking and infrastructure

Ensured that disposal and security plans were in place for systems that were replaced or eliminated

EE Team Lead for Integrated Collection Management (ICM) (Architecture / Project Management)

This sub-project was responsible for providing engineering planning and support to ICM, which dealt with data collection processing exploitation and dissemination in spatial and temporal environments. This group functioned as a think tank doing thought leadership, design, and architecture to enable various agencies to collaborate throughout the TCPED cycle.

Key Accomplishments:

Delivered an ICM System Engineering Plan (SEP), Requirements White Paper, and Requirements Gap Analysis

Strategized new ways to use metadata to solve problems

EE Projects Lead (Project Management)

This sub-project aggregated multiple other sub-projects in the program.

Key Accomplishments:

Ensured that communication took place between projects, upper management, and customers

Enhanced coordination between sub-projects

EE Enterprise Engineer and Deputy Manager of the Technology Insertion Team (Architecture / Project Management)

This sub-project coordinated and managed the insertion of new technologies into the agency’s legacy technology baseline and new systems.

Key Accomplishments:

Annually evaluated over 200 potentially disruptive technologies in a 2-week time period to make recommendations for future development and investment

Coordinated with various think tanks and development shops to aid in technology assessments

Made regular presentations to decision makers to inform them about new technologies that the agency could use to meet its needs and mission

Ensured adherence to security standards and agency processes to fund development, operations, and sustainment for selected technologies

US Government, Multi-Billion Dollar Federal Diplomatic Department (Project Manager) (2003 – 2004)

This project was to provide an enterprise application integration Proof of Concept (POC) utilizing advanced security and single-sign on to demonstrate that any authenticated user could securely access information and applications that they were authorized to access from anywhere in the world.

Key Accomplishments:

Negotiated with different business components to bring on Architects, DBAs, and Developers

Managed all day-to-day architecture, design, development and integration activities

US Government, Multi-Billion Dollar Federal Treasury Agency (2000 – 2003)

This federal agency sought an online, near real-time, e-business Internet presence with a content management system (CMS) to sell its collectables and an integrated back office management system.

The solution required providing a ubiquitous user-friendly interface and real-time, secure data access across the Internet to external customers to enable real-time business processes and decision support for customer self-service, and content management. The solution also included an online real-time catalog, a retail ERP system, intrusion detection security services and infrastructure.

Overall Catalogue Team Lead (Architecture / Project Management)

Responsible for architecture, design, development, integration, infrastructure, requirements management, configuration management, independent verification and validation (IV&V), performance management, risk management, schedule management, and implementation of the catalogue deliverables

Key Accomplishments:

Led and managed a team of approximately 30 Architects, DBAs, Development Specialists, Infrastructure Specialists, Testers, Software Release Management and Build Specialists

Delivered new integrated Ecommerce application on time

Infrastructure Catalogue Team Lead (Architecture / Project Management)

Responsible for architecture, design, setup and integration of development, test, integration, and production environments

Key Accomplishments:

Reduced infrastructure setup time from 12 weeks to 12 days making it possible to meet deadlines through process improvement

Early Career:

Wattage Monitor 2/1999-5/2000: Sr Web Developer

Dallas Theological Seminary 1/1996-2/1999: Manager of Internet and Web Technology

EDUCATION

Dallas Theological Seminary 1994, Master of Theology (Th.M)

Moody Bible Institute 1989, Bachelor of Arts (BA)

PROFESSIONAL DEVELOPMENT

Project Management Professional Boot Camp Classes Sun Solaris Administration Linux administration Microsoft Project Cold Fusion development and administration

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