Manager Customer Service
Resume:
IMOGEN ROSS
Greensboro, NC *****
adcwkj@r.postjobfree.com
I have 9+ years of customer service experience.
I have an associates degree in Culinary Arts and Hospitality. I have my Managers ServSafe certificate until 2024. I have had manager experience for 5 years.
My strengths are in relation to running a shift and a team of employees. I am also efficient on a computer, answering phone calls, time management, prep work, delegation, constructive criticism, and critical thinking, I thrive in all environments. I love busy environments. In my down time I am able to time manage and keep myself busy. I learn very quickly. Most of my experience is based on management positions. I do learn rather quickly. I can work as a team or on my own. I am always positive and calm even in stressful situations.
Authorized to work in the US for any employer
Assistant Manager/Manager
Providence bagel - Providence, RI
August 2018 to Present
I run a team of about 6-10 employees. I am scheduled to open on the busiest days of the week to prepare the rest of the team for a successful day. My day involves, delegating tasks to a team of 6-10 people daily, making sandwiches on a line, drive thru, taking orders, ensuring accuracy, ensuring safety and cleanliness procedures are being followed. I am also involved in the hiring process by interviewing potential employees. I also make orders for the products that come into the store that involve businesses like Sysco. I also count tills and am involved in a lot of cash handling. I am also advanced in customer service and handling difficult situations. Shift Lead
Tropical smoothie cafe - Providence, RI
November 2017 to July 2018
Shift lead. Lead a team of employees. Make food, smoothies. Work at cash register. Stock and clean. I also prepped the food for the day or next day. I was also responsible for cash handling and counting down tills. I also was a keyholder and would open or close.
Cafe worker
Benefit Juice bar & Cafe - Providence, RI
October 2016 to December 2017
Make smoothies, juices, cash register, and prep. I was also responsible for stocking, answering phone calls, and making the batter and baking the pastries. I also made the salad dressings in bulk and other foods in an efficient manner during the down time.
Barista and Cashier
WORK EXPERIENCE
Southern season - Charleston, SC
September 2015 to July 2016
I was a barista but also sold coffee and tea
Baker
Maxie b - Greensboro, NC
May 2014 to October 2015
Made baked goods. Stocked product
Manager
Planet Smoothie - Attleboro, MA
March 2015 to September 2015
I made payroll. Made the schedules. Made smoothies. Prepped fruit. Etc Sales Lead
Aeropostale - Attleboro, MA
March 2015 to September 2015
Did payroll. Made schedule. Counted drawers. Answered phone calls. Organized stock room. Emailed Planned events
Associate in Culinary Arts and Hospitality
Guilford Technical Community College - Greensboro, NC 2012 to 2014
CPR training (Less than 1 year)
Shift Lead
Crew Member
Shift Supervisor
Food Service
Fast Food
Customer Service
Key Holder
Team Member
Cash Handling
Customer Service Skills
Inventory
Management
Sales
Scheduling
EDUCATION
SKILLS
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Team Building
training
Holistic Therapy
April 2017 to Present
Manager ServSafe
February 2019 to February 2024
have been certified since 2012.
Driver's License
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CERTIFICATIONS AND LICENSES
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