Leader, HR Projects and Programs

Core Competencies

HR Portfolio Project Management, PPM / PMO

HR Operations, Service Delivery

Enterprise HR Automation – ServiceNow HR

HR Transformation, Digital & Cultural

Employee Experience Advocate

Automation, SaaS & PaaS HCM / ATS / CWM / LMS

Hands-on, rolls up sleeves to drive implementation

Business Process Reengineering (BPR), Mapping

Global Thinker, Remote Teams

Methodologies - Waterfall, SDLC, Agile, Lean

Stakeholder Alignment, Management

Vendor Management and Governance (VMG)

Succeeds through ambiguity

Flexes easily between strategy and tactical details

Change Management Best Practices

Results and customer relationship oriented (CRM)

Value Proposition

Brings a balanced mix of strategic thinking, functional HR knowledge, and hands-on implementation to play an integral role in transforming the way HR enables the business and workforce strategy. Over a decade of being a key advisor alongside HR and Technology C-Suite Leaders to leverage human capital solutions in ways that ensure service delivery, compliance, and process align with creating workforces of the future. Connects-the-dots to develop the roadmap to drive talent programs and digital solutions to help the enterprise operate faster and be more scalable, leveling organizational health. Diverse industry experience with startup, high-growth, Fortune 500, and complex multinational enterprises of up to 10k plus: consulting, technology, SaaS/software/PaaS, pharma/life sciences, consumer products, e-commerce, private equity/financial, education, public/nonprofit, and healthcare.

Leadership

Consultative: A thought partner to the business as well as navigate, influence, and coach Operations, PMO, COEs, HCM Technology, M&A, and TA teams focused on service delivery and continuous improvement - workforce experience strategies including AI-enabled HR.

Projects and Work Streams: Full lifecycle implementation of products, programs, and systems from initiation, planning, and analysis to design through go-live including project plans, scope management, resources, stakeholder alignment, transition, and communications.

Account Management: Main POC for clients. Manage accounts and project teams in support of projects and daily work activities. Deliver full client satisfaction throughout the entire project lifecycle by becoming a trusted partner building strong, sustainable customer relationships.

Governance, Risk & Compliance: Stay knowledgeable of GRC requirements to reduce the risk of lawsuits, data breaches, agency penalties, other fallout - EEO, FMLA, SOX, EU GDPR, ADA, CA, NY & IL harassment prevention, FLSA, ADEA, HIPAA, ERISA, WC & HR audits.

Career Experience

PeopleCapitalHR – HR Consulting North America, EU December 2017 - present

Leader, People & Projects

Leverages business acumen, broad-range of HR experience, and problem-solving skills to move through ambiguity to help executives help their companies through digital transformation, advancing the Employee Experience (EX) for past, present, and future talent. The link to bridge the gap between HR and IT teams and Vendors, increasing their joint value by helping them achieve business outcomes by providing prescriptive guidance:

Driver of multiple projects and programs of varying size, high visibility, and complexity from conception and strategy through delivery and support.

A trusted partner by showing understanding of the client’s business and providing a path for their projects and programs to be executed.

Implement, manage, and rollout HR products, initiatives, and policies including user adoption, communication planning, and training materials.

Support portfolios that include technology-enterprise appllications, policy, employee program, and process optimization.

Primary point of contact for internal and external stakeholders through implementation lifecycle - driving change and clear communications.

Develop detailed project plans including business requirements, interdependencies, roles & responsibilities, resources, risks, and cost control.

Forge strong relationships with clients, project teamss, developers, vendors, legal, procurement, and finance including governance and QBRs.

Review data/information to draw out implications, find patterns, identify anomalies/issues, determine underlying causes, and compare information.

Manage scope to ensure commitments are achieved while remaining adaptable to changes brought on by evolving business needs.

Set and maintain timelines for project completion and critical milestones to keep processes moving.

Report on performance against defined objectives and outcomes, including maintaining dashboards that provide insight into projects/programs.

Run and facilitate status meetings, design sessions, workshops, incubator lunch & learns.

Collaborate cross-functionally to resolve EX issues across multiple LOBs/regions, e.g., Tier 0 through Tier 2 support effectiveness, AI-enabled HR, onboarding/off-boarding, HCM/ATS/CRM/L&D LMS implementation, performance assessment process, ServiceNow HR implementation, global harassment prevention/e-learning, MSP/CWM stabilization, ADP/PeopleSoft e-time & attendance/payroll deployment, HR M&A integration, etc.

Business Analysis – support gathering of requirements, translate requirements into recommendations, high-level confguration, and delivery solutions.

Process Improvement – streamline processes by applying Lean to analyze, identify gaps, and resolve bottlenecks.

Snapshot of Projects and Programs

Lead ServiceNow HR Functional Consultant – HRSD (Confidential 6k+Multicountry Workforce) April 2020 - present

Use knowledge of HR and ServiceNow HR Service Delivery Platorm to optimize HR/People Operations:

Work with stakeholders and business users to identify and refine HR business requirements and workflows to implement Case/Knowledgement Management, Employee Servce onboardngHR.

Manage project/workstreams, including monitoring and identifying project issues early to mitigate risks for clients

Work closely with development team to translate business requirements to system configuration.

Work with stakeholders to document baseline current state HR Service Delivery operations

Ensure deadlines are and key deliverables are met.

Build strong relationships with clients and project teams (onshore & offshore)

Head of People Ops HR PMO, Harrington Real Estate Investing, a high-growth startup, Atlanta Metropolitan Area November 2019 – present

Responsible for leading the HR function and codifying what is means to work at Harrington - drive programs and activities regarding people and culture including organizational design, HR PMO Playbook, benefits, L&D, employee relations, recruitment, legal compliance, and payroll.

Design the employee experience - implement digital technologies to build new capabilities establishing HR as a business partner and coach.

HR Project Lead ‘PPM’, Multinational Data Services Organization (10k+ employees), Silicon Valley, CA December 2018 – December 2019

Lead HR and globally distributed project team of 20+ through post-implementation stabilization activities automating contingent workers (CWM).

Reporting to HR PMO/project sponsor - drive and execute all assigned CWM / MSP/ VMS-related projects to boost efficiency.

Lead project manager for complex enterprise-wide workstreams improving process and productivity of multinational MSP and VMS supporting a 10,000 plus headcount across multiple lines of business including ensuring user adoption.

Collaborated with various levels of management and blended teams across multiple time zones to achieve results, i.e., slack, zoom, Project.

Interacted closely with HR, IT, Procurement, Legal, Finance, and 3rd Party Vendors to ensure deliverables, governance, budget, etc.

Led the deep-dive into process reengineering - comprehensive workshops to develop swim lanes and SOP/SLA documentation and align policies, compliance, data integrity (EU GDPR), and best practice.

RACI matrix for clear visual of project and process redesign and deployment roles and responsibilities.

Managed project plan and resource needs – monitor and ensure team members and vendors meet commitments and SLAs.

Part of CWM/L&D Taskforce to develop function-specific onboading – content, training, coaching, knowledge transfer and performance evals.

Worked closely with HRIS, IT, and vendor engineers to make sure of SSO, testing of changes and coordination with SNow and other systems.

Succeeded through ambiguity, bringing clarity where there is no clear roadmap.

Lead HR Functional Consultant - Employee Experience - Multinational SaaS Company, Pleasanton, CA July 2018 – November 2018

Selected to improve employee satisfaction, thought partner and solutions-finder for bridging the gap between HR and IT to reconfigure highly customized ServiceNow HR PaaS into a frictionless, consumer-style experience for 10k plus users across the US and EU.

Led project team through Madrid HR Service Delivery implementation business requirements, documenting current state, and planning to improve enterprise-wide productivity – Case and Knowledgement application to create, view and track HR cases across multiple countries.

Main POC during transformation of SNow product including surveys and ensuring successful completion of workflows (on time and on scope).

Business Process Analysis - facilitated discovery sessions with stakeholders, SMEs, and IT to determine gaps, define and document success.

Defined project cadence and identified roles and responsibilities, coordinated work, stakeholder management, and phased redeployment.

Oversaw system questions from ServiceNow ticket queue; worked directly with People Ops and IT troubleshooting/resolving issues.

Change Management: Collaborated cross-functionally to help design change strategies that helped change the way SNow was utilized.

L&D - led Workday/Emtrain LMS PaaS integration – kickoff, resource management, stakeholder alignment, and functional configuration adhering to EU GDPR Data Privacy & Security and new 2018 California and NYC harassment prevention regulations; scale to 10K+ users.

HR M&A Program Manager, ‘Confidential’ Technology Organization, San Francisco Bay Area, CA May 2018 – December 2018

Hired as Deal Lead to represent and coach HR Task Force and workstream SMEs through M&A lifecycle to ensure integration deliverables.

Pre-acquisition due diligence, post-acquisition human capital/DNA integration activities, and workforce management:

Facilitated cross-functional workshops to identify, document, and align each process with policies, procedures, laws and best practices.

Partnered with business leaders, HR Business Partners, cross-functional leads to evaluate risk, develop mitigation and integration plans, launch change & transition strategies, and manage interdependencies.

Launched function-specific employee onboarding activities; represented HR Task Force at high-level, L&D, and cross-functional meetings.

Workforce Planning - organization design, talent assessment, redundancy management, and retention strategy.

Total Rewards - partnered with SMEs to complete side-by-side compensation and benefits analysis, mitigation plans as needed.

Culture Assessment - differences such as leadership styles, decision-making processes, receptiveness to change, and work styles.

Programs and Processes - employment and or change-in-control agreements and collective bargaining agreements/unions.

Resource Management - identified and engaged internal and external resources to conduct due diligence, assigned roles, and responsibilities.

Worked closely with HRIS/IT to ensure systems integrity and carryout data migration.

STEM Resource Group – Managed IT Services North America, EMEA, APAC April 2010 - December 2017

Head of People Operations HR PMO

Led the strategic development and execution of talent management initiatives, end-to-end enterprise solutions that increased employee engagement and retention; and participated in HCM business development - pitched HCM services to clients and maintained good relationships with contacts:

Championed STEM's culture - built out and led People Operations/PMO owning and developing all systems and tools to strengthen infrastsructure.

Led a sustainable People Operations/team ensuring optimal day-to-day and employee experience support throughout the employment lifecycle.

Owned the design and maintenance of polices in alignment with STEM's values and employment laws.

Created systems and processes that supported a consistent, compliant, and comprehensive application of HR business practices.

Trusted employee relations advisor and business partner to leadership team; managed protocols and processes related to investigations.

Oversaw HRIS, payroll, classifications/compensation, and performance evaluation systems.

Drove the successful adoption of change, e.g., identification and alignment of relevant stakeholders, comprehensive communication strategies.

Oversight for compliance systems/documentation for federal, state, local, and global employment laws, e.g., EEO, SOX, FMLA, ADA, FLSA, etc.

Partnered with IT to ensure effective use of HCM technology and managed the roadmap for enhancements and process improvements.

Developed, deployed, and facilitated training on programs and processes that increased productivity and longevity for people and systems.

Ensured agreed upon service level agreements were met by People Ops and provided support for any escalations.

Program Manager of background check program, including implementation, vendor management, and adjudication process.

Oversight of application/maintenance of U.S. immigration status (work authorization/Visas), relocation, and travel for employees and candidates.

Snapshot of Projects and Programs

Lead Functional PM for Workday HCM implementation and post stabilization– responsible for project planning, business requirements, resources, communications plan, etc.; worked closely with application owners, users, client stakeholders, SI/IT/HRIS to drive alignment, troubleshoot and test.

ServiceNow HR Service Delivery reconfiguration/stabilization – Led HR COEs through requirements, workflows, and redeployment.

Transformation Manager for the delivery of change management processes and tools simple to understand and widely applied across the enterprise.

Lead PM for client-side ADP Enterprise eTIME implementation and stabilization and the integration with PayForce Payroll and Workday platforms.

Lead PM for Jobvite SaaS/Cloud Applicant Tracking System implementation. Facilitated pre-implementation preparation to help stakeholders identify functional requirements; collaborated cross-functionally to create standardized talent acquisition processes before deployment; managed data migration partnered with application owners, users, and SI/IT teams to ensure testing and requested build before signoff.

HR M&A Program Manager multi-region Financial Services Company – due diligence/integration activities, resource management, ADP Vantage.

Project managed enterprise Workday implementation - oversaw functional workstreams; worked closely with HR/HRIS/SI Engineers to ensure cross-functional interdependencies were mitigated; change and communications; stakeholder alignment; ensured SaaS product delivered as per SOW.

Applied Lean to streamline processes to level-up the HR service delivery model; analysis, process mapping, change, and communication plan.

Partnered across HR, Procurement, TA, IT, and Legal to manage phased workstreams consolidating global Contingent Workforce under one MSP.

Interim People Leader / Change Agent April 2007 – April 2012

During times of uncertainty, workforce reductions, and organizational transformations, partnered with business leaders to devise staffing, human resource practices, and change management strategies to achieve a desirable place to work - strategic leadership and hands-on solutions for operational excellence, program development and implementation, succession planning, technology planning, and the people-side of change.

Snapshot of Engagements

Interim Director, People Operations – ‘Confidential’ Global Package Shipment Company, San Francisco, CA June 2011 – June 2012

Stepped into a very challenging initiative - 50% increase integration of contingent staff (vendor management, onboarding, CWM).

Senior HR Consultant (Business Partner) - Large City & County Public Agency, San Francisco, CA June 2010 – June 2011

Brought on leverage strategic leadership and Generalist foundation to help transform service delivery for a culturally diverse workforce comprised of 500+ hourly and salaried, represented and non-union administration, trades, public service, and field locations.

Regional HR Manager - Babcock & Brown LP an Int'l Investment Firm across NA, EMEA, APAC April 2008 – December 2009

Key member of North America HR Team to help HR Leadership cultivate a unified, business partner, values-based HR culture and brand globally - 1,000+ geographically dispersed employees across 28 offices; managed three direct reports.

HR Operations Manager (Generalist) - Clear Ink Digital Marketing, Berkeley, CA (Late Stage Startup) April 2007 - April 2008

Engaged as the first dedicated HR Leader to transform loosely held responsibilities into a scalable HR infrastructure for the late-stage startup.

Relevant Education and Certifications

Certification, Six Sigma Green Belt in HR (anticipated Fall 2020)

Micro Certification (2020), ServiceNow Implementation (SIM)

Certificate of Completion (2018), Workday Human Capital Management Transactions ‘HCM’, Workday Education Center, Pleasanton, CA

Certificate of Completion (2015), Project Management ‘PMP’, PMI® Approved Credentialing Program, California State University - East Bay

Certificate of Completion (2013), Senior Professional in Human Resources 'SPHR', SHRM® Approved Credentialing Program, NCHRA

Software, Tools, and Vendors

MS Office Professional 2019/Office 365; Dropbox, SharePoint; Google Suite; PM Tools: MS Project, Smartsheet; HCM: ADP Workforce Now, Workday; Case Management: Dovetail, ServiceNow; Compliance/Policy: Accountable, PolicyTech; Change Management: Prosci ADKAR, Lean, ThinkTank; VMS: Beeline, Shortlist; Surveys: Gainsight; Team Collaboration: Slack, Monday, Box; Compensation: Radford, Payscale; Talent Acquisition/ATS: Greenhouse, Jobvite, Taleo; Background Checks: Sterling, HireRight; Payroll: ADP/eTime & Attendance, Paychex; LMS: Emtrain, PiiQ Cornerstone.

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