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Customer Service Manager

Location:
Ozone Park, NY
Posted:
April 21, 2020

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Resume:

Nickolas Del Purgatorio

347-***-**** CELL, 718-***-**** HOME

adcwgy@r.postjobfree.com, adcwgy@r.postjobfree.com

Professional Summary

Excellent problem solving and relationship building skills, with an understanding

and appreciation the role customer relationships play in driving revenue growth.

APPS MEDIA \ THE PHOTO AGENCY May 2012 To Present

FORENSIC COLLECTIONS & BILLING SPECIALIST

* Demonstrate proficiency in reducing the DSO, and client billing inquires, by

overseeing aging report.

* Responsible for all Americas’ and European clients past due invoices.

Navigate vendor portals for invoice processing, diminishing discrepancies

providing necessary documentation to support contract disputes.

* Manage & interpret SaaS service agreements among customer service team.

* Send termination of service, & violation of contract letters, to force payment terms.

WILHELMINA INTL Oct 2008 To May 2012

COLLECTIONS SPECIALIST

*Facilitate swift payment of invoices due by sending bill reminders and

contacting clients with outstanding accounts. Managed aging report.

* Slashed billing errors and costs by editing billing proofs for final release to customers.

* Reconciled suspense accounts to general ledger, and client’s accounts.

* Work closely with legal counsel as well as collections firms to retrieve

the past due balances. Use various Skip tracing tools to locate clients.

NEED IT NOW/ VELOCITY Sept 1999 To Oct 2008

ACCOUNTS RECEIVABLE SUPERVISOR

* Administered accounts receivable dept.; collections, cash application and billing.

* Tracked and settled billing, cash deposit reports to several banks.

* Fixed chargeback reconciliation reports with retail stores.

* Review D&B reports to analyze potential customers.

INTERNATIONAL BONDED COURIER Sept 1992 To Sept 1999

OPERATIONS SUPERVISOR

* Responsible for all billing, collection, customer service issues for 35 employee

department. Improved shipping performance model.

* Delegated work schedule, monitor workflow, evaluate job performance and set

priorities for time sensitive operation. Reduced work hours per job.

* Designed, developed and implemented training and testing procedures.

EDUCATION

BERNARD M. BARUCH COLLEGE (CUNY) GRADUATED WITH B.B.A.

SOFTWARE SKILLS

Working knowledge of Office 2016, Office 2011 for a Mac, Priority, Google Docs, Certificate in QuickBooks 2008, PayPal Manager, Windows 10, CDS, Win Models, Navision, Accu Term, Pro Stock, Crystal Reports, Heritage Auction, Courier Complete, Sage 200, Authorize.net



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