Customer Service Representative
Resume:
TYRA BRYANT
**** **** *****, **** ********, Ohio 43229 *************@*****.***
SUMMARY
A responsible, adaptable, and detail-oriented professional, with strong time-management skills and a commitment to high-quality customer service. A dedicated team player, with experience in quality control, inventory, and back-office processes.
EXPERIENCE
Keller Mortgage, Dublin, Ohio
Support Hub, 2019 to present
● Assisting Loan Officers by transferring calls and answering general questions
● Assisting Borrowers through the process, collecting documents and W2s
● Working with loan officers to find direct rates and facilitating each borrower through the process.
● Initiating each loan process through customer service and consistent follow up. G6 HOSPITALITY,Columbus, Ohio
General Reservations Agent, 2013 to 2019
● Received inbound phone calls for potential and returning customers to reserve hotel rooms on behalf of Motel 6 and Studio 6.
● Tasked with enhancing overall customer experience by providing world-class service on each call.
● Resolved customer issues over the phone.
● Maintained perfect attendance.
IQOR GROUP,Columbus, Ohio
Customer Service Representative, 2007 to 2015
● Received inbound phone calls on behalf of Metro PCS.
● Assisted with bill inquiries.
● Performed device troubleshooting, which included disconnection and service reactivation.
● Processed small business orders.
EDUCATION
AMERICAN SCHOOL OF TECHNOLOGY, Columbus, Ohio, Associate of Science Degree, 2005 Danny Huffstickler,Page 2
SKILLS
Advanced PC skills, including Microsoft Office Suite. Good written and verbal communication skills.
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