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Employee Relations Medical

Washington, DC
April 21, 2020

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Ronnika T. Wheeler

**** ***** ** **

202-***-**** Cell

Washington, DC 20019


Energetic, dependable administrative services professional seeking a position to utilizing my professional skills and abilities


Federal Reserve Board, Washington, DC Sept 2018- Present

Office Assistant

Provides varied administrative and secretarial assistance to the officers, section chiefs and staff of a division of the Board.

Performs routine duties and takes initiative to ensure the efficient workflow of the section or division.

Serves as a central point of communication and coordination of offices, activities, and staff within the division.

Maintains records needed for the smooth functioning of the division and interacts on the supervisor’s behalf with administrative, program, and research offices within the Board.

Provides logistical and administrative support to the planning, scheduling, and material preparation for division meetings, either periodic or ad hoc.

Prepares routine correspondence for the officer/section chief. Maintains electronic/paper files of correspondence, reports, meeting minutes, reports, and records of division activities for the officer/section chief.

Records budget, purchasing, travel, accounting or other financial data in forms and systems specified by the Board and the Division. May compile and report these data as needed

Provides procedural guidance or technology training to other administrative staff in the unit. May provide work or work guidance to temporary staff serving in the division.

Paramount Group Washington, DC

(4Staff LLC) Tenant Service Coordinator May 2017/Feb 2018

Acts as the first point of contact for service calls, requests, & issues.

Develops & maintains relationships with customers, vendors, contractors.

Coordinates work orders and billings for the property.

Manages signage, directory strips, Keys, and parking requests.

Ensures customer and vendor certificates of insurance are maintained and up to date.

Created and prepared initial Lease agreement as well out Tenant End term agreements.

Maintain customer correspondence: Lease addendums, rental and Event space invoices, HVAC monthly billing.

Heartland Hospice Beltsville, MD July 2012/June 2016

(HCR Manorcare) Office Manager/HR Designee

Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

Interpret and explain human resources policies, procedures, laws, standards, or regulations.

Hire employees and process hiring-related paperwork.

Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.

Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.

Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).

Schedule or conduct new employee orientations.

Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.

Complete weekly payroll entry and close including calculation of mileage, Payroll reconciliations, bonuses, garnishments and all related payroll related items or issues.

Heartland Hospice Beltsville, MD Apr 2010 /July 2012

(HCR ManorCare) Team Coordinator/ Accounts Payable Rep

Completes clerical work for administrative and agency personnel.

Maintains files in the Medical Records Department.

Maintains confidentiality of medical records by ensuring compliance with chart sign-out forms and authorizations for release of information.

Assumes the duties of receptionist/Office manager as needed.

Assists with typing and clerical duties as needed.

Comply with federal, state, and company policies, procedures, and regulations.

Compile statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, reconciliations and profits and losses.

Code documents according to company procedures.

Access computerized financial information to answer general questions as well as those related to specific accounts.

Kidd International Washington, D.C. Sept 2006/ February 2010

Correspondence Clerk/ Imaging Tech

Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.

Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.

Compile data from records to prepare periodic reports.

Route correspondence to other departments for reply.

Present clear and concise explanations of governing rules and regulations.

Process orders for goods requested in correspondence.

Compose correspondence requesting medical information and records.

Compile data pertinent to manufacture of special products for customers.

Compute costs of records furnished to requesters, and write letters to obtain payment.

Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.

Complete form letters in response to requests or problems identified by correspondence.


University of Phoenix – Currently attending (2020)

Associate of Arts: Business Administration

Sanz School of Allied Health- Graduated February 2003

Medical Office Specialist

Courses Completed: Medical Billing, Claims Processing; ICD-9 & CPT Coding, Pharmacology, Medical Transcription,Medical Law & Ethics, Medical Terminology

Professional Skills

Office Management

Report & Document Preparation

Teambuilding & Supervision

Spreadsheet & Database Creation

Staff Development & Training

Policies & Procedures Manuals

Accounts Payable / Receivable

Bookkeeping & Payroll

Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction


As an employee of Heartland I have 5 overall Exceptional Evaluations over a course of five and half years.

Champion of Caring for the month 10/13 and Champion of Caring for the year of 2013.

3 Leadership and Development and 2 HR coordinator Certificates from HCR University.

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