Manager Customer Service

Curriculum Vitae

DOLORES L. PESTAÑO

** ******** ******, ************* *******, San Pedro Laguna

Telephone Nos. (02) 847-9741 (res.) 091*-******* (cellphone)

E-mail Address adcw8l@r.postjobfree.com.

OBJECTIVE: To help Filipino people invest in houses to call their own heaven

WORK EXPERIENCE:

November 2018 to Jan 2020: Unit Manager of Personal Loans, Finex Outsourcing

Jan 2017 to October 2018 : Financial Life Advisor, Sunlife of Canada / Prulife UK

Jan 2016 to Dec 2016 : PROJECT SALES AGENT, Filinvest Land

July 2008 to Dec 2015: PROJECT ACCOUNT MANAGER, Living 'N Style

Ensure that each customer/account receives outstanding service by maintaining solid product knowledge and all other aspects of customer service. Regular visits/calls to clients to generate sales.

Maintain an awareness of all promotions and advertisements.

Assist customers in showroom visits and provide samples if requested.

Provide customers with quotation/proposal on requested products/ items on time.

Attend jobsite meetings, biddings, coordination meeting, customer complaints

Participate in manning exhibit booth (Worldbex/Philconstruct/Conex) of the company for owners, consultants and contractors

March 2007 to June 2008: TRADE MARKETING ASSOCIATE, Coca-Cola Bottles Philippines Inc.

Ability to market multiple event and projects reports to Managing Director on project status

Knowledgeable in product development Duties: Promotional Evaluation and Recommendations

Continuously provide sales and marketing with proactive ideas and challenge

June 08, 2004 - January 30, 2007 : ACCOUNT EXECUTIVE, DHL Domestic (WWWExpress),

Generates three to five new accounts per month

Responsible for maintaining existing accounts

Responsible for reaching given quota for the month

August 15, 2001 - April 2004 : CUSTOMER SUPPORT EXECUTIVE, Thomson Financial, Philippines

Provides support to internal and external clients through product access requirements

Coordinates and corresponds with internal logistics executives and managers as well as Regional and Account Managers for queries, updates, and issues on the front end and back end of the account management system

Generates, furnishes, updates, and safe keeps request reports

Responsible for selling various financial products to local and international clients for Banking & Insurance Group and those additional duties assigned.

May 1994- August 14, 2001 : CUSTOMER SERVICE ASSOCIATES, BPI-Far East Bank, Ayala Avenue Branch

Establish good rapport with customers

Update customers with BPI's newest products and services.

Heavy phones, calling customers to promote BPI's products and services while keeping calls brief and precise.

EDUCATION:

Bachelor of Science in Psychology, Saint Paul Collage of Manila, 1994

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