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Customer Service Care

Calgary, AB, Canada
April 22, 2020

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Teresa Hargreaves, P. Land., P.S.L.


April 22, 2020

Graham Construction

***** - **** ****** *.*.

Calgary, Alberta

T2Z 3R6


Dear Sir/Madam:


I am known for strong interpersonal, comprehension, customer service, and communication skills, which meet customers’ needs and ensure that the organization’s mission, vision, and policies are fulfilled. Recognized for the ability to deliver excellent administrative, project and record management support and generate productivity, as well as for my analytical and problem-solving abilities, I deliver rapid results and meet business goals and objectives. I am writing to express my interest in the position of Document Controller - Industrial. With a strong theoretical and practical background in administrative excellence, office administration, project management/coordination, database/records management, customer care, employee engagement, financial management, report preparation and presentation, I am confident I would bring a valuable set of skills and perspectives to your organization. If you are looking for a Document Controller, with a corporate sector vision and operational integrity, I strongly suggest we meet virtually and/or in person to talk about the service I can deliver your organization. Tech-savvy, with impeccable analytical skills I learn and adapt quickly. In addition to my theoretical training and professional development, I have acquired considerable practical experience over the past several years. Most recently, my responsibilities as a Document Controller/Project Administrator match the qualifications you are seeking in a successful candidate. My responsibilities included preparation of correspondence, reports and presentations, including confidential letters, memorandum, evaluations, project and records management, budget documents and various ad-hoc reports as needed. I also developed fundamental industry related skills such as acting as a central point of contact in between clients, staff, and senior management, ensuring a smooth flow of communication. Senior leadership also relied on my ability to organize and schedule events, meetings, and appointments, while at the same time anticipating needs and potential changes.

Coupled with analytical and organizational attributes, I am also industrious, team-oriented and dedicated to my profession. I am very much looking forward to integrating myself into your organization. I have enclosed my resume, for your review and further handling. Thank you for your consideration and I look forward to hearing from you. Sincerely,

Teresa Hargreaves, P. Land., P.S.L.

Teresa Hargreaves, P. Land., P.S.L. 403-***-****

Document Controller - Industrial

Innovative Administrator with an ability to look beyond the obvious and solve problems Project Management & Coordination – Records Management – Financial Reporting – Office Management – Client Relationship Charismatic, analytical and solutions-driven Administrative Manager and Project Management Assistant with extensive theoretical and hands-on, progressive experience in office management, project coordination, records management, staff development, customer service excellence, and multilevel communications. Shrewd calendar manager, client-service representative, and a talented team- leader with dynamic communication and organization skills, with strong administrative, writing, analytical, problems solving, customer care, accounting, and project management attributes. A proven ability to analyze situations and effect operational change leading to improved business performance, business process improvement, and client satisfaction. Capacity ability to bring the organization to the top tier of the industry in terms of operational performance. Core areas of strength include:

Administrative Management

Organization & Scheduling

Document Production

Human Resources Management

Business Liaison & Communication

Accounting & Database Maintenance

Customer Service Excellence

Inventory Management

Efficiency Improvement

Technical Proficiencies Include: MS Office suite: Word, PowerPoint, Excel, Visio, Microsoft Project, Office 365, SharePoint, Oracle Suite, SAP, FM Tools, ISP, Box/Okta, One Drive/Google Docs and Slack, Oracle Databases, CS Explorer, Pandell Suite of Products

(Landrite, Projects, Geonexus, Roads) CGI Landman, Landman, QByte, Land +, QBLM, EYES, ATS, Daveron, Rapid File, GIS Systems, Enerlink, ETS, SPIN II, RDT Tracker, Access Land Tracking, CD Pubco, Fion Reclamation Manager, Merak, AccuMap, GeoScout, Abadata.

Various Hardware: Copiers, Scanners, Fax, Computers, Printers, Plotter and Multi-Line Switchboards. HIGHLIGHTS

Capability to explain complex problems to a range of audiences; strong oral and written communication skills.

Organized and able to produce high quality work under pressure and in a timely fashion.

First-class customer service skills, proven success in building solid client relationships.

Unparalleled expertise in scheduling, records management, reception, boardroom management, supply management, due-diligence, contract management, employee engagement, budget and financial management, and employee coordination. PROFESSIONAL EXPERIENCE

DOCUMENT CONTROLLER/ ADMINISTRATOR (Project and Construction Management) 2006-Present (Part-Time) LANDWORKS RESOURCE MANAGEMENT INC., Calgary, AB

Brought on board to facilitate cost efficient management, administration, and tactical leadership; maintained operational budgets and schedules, and ensured client and shareholder satisfaction, operational efficiency, and compliance with the organization’s policies. Executed administrative duties, budgeting, accounting, multilevel communications and staff supervision and external customer communications. Generated invoices, reports, financial statements and other documents, using word process database, presentation software.

Compiled, entered, checked, amended records; ensured the accuracy and relevancy of all data entered databases.

Analyzed the working flow to locate and recommend opportunities to enhance productivity and effectiveness.

Generated and edited internal and external letters, faxes, memos and mass emails; updated and maintaining client database.

Assisted in negotiating, drafting, amending and reviewing various contractual agreements – helped obtain third party agreements, including Master Agreements (Road Use and Crossing), One off Agreements (i.e. proximities, approaches).

Was responsible for client relations and communications for all aspects of the project including scope definition, design and engineering, including procurement and equipment research, sign off and implementation, billing, production progress, cost tracking, material and equipment procurement, construction and quality monitoring, fiscal matters, and licensing. Teresa Hargreaves, P. Land., P.S.L. - Page 1

Teresa Hargreaves, P. Land., P.S.L. 403-***-****


ADMINISTRATOR (File Maintenance) 2019-Present (Part-Time) SOBEYS, Calgary, AB

Drafted correspondence and reports as directed; developed and maintained records management system; utilized word processing, spreadsheet, database or presentation software to prepare reports, memos, letters and other documents

Recognized for optimizing service delivery, processes, quality control practices, and promoting culture of dedication.

Maintained databases in a high-volume environment which demanded multitasking and prioritizing versatile needs.

Tracked, maintained and updated all company systems with a high degree of accuracy; kept records organized. Coordinated external and internal communication; promptly addressed client/customer inquiries, ensuring client/customer needs were met at all times.

Assisted management with sales, profit margin, product movement, product knowledge, health and safety and employee engagement. Played an important role in assisting various departments, such as floral, produce, fresh cut and grocery. EARLIER EXPERIENCE



Provided customer support regarding billing, products and services and ensuring that all services were updated and documented within Telus systems.

Managed in-coming and out-going calls.

Maintained various accounts, services and customer relations.

Assisted with implementation of web-based intranet data entry programs.

Data entry and continuous learning of various systems and products.

Provided a high level of service and consistently demonstrated excellent people skills. ADMINISTRATOR/PROJECT ADMINISTRATOR (Airport Maintenance and Construction) TRANSPORT CANADA, Calgary, AB

Provided tactical support to Airport Maintenance and Construction team, ensuring quality of documentation, addressing all project related needs, as well as all internal needs, such as scheduling maintenance and construction projects and reviewing and recommending bids. Was responsible for ensuring all project and tender documents were submitted on deadline

Managed various buildings, runway, vehicle repairs and schedules; assisted with decommissioning of unsafe buildings.

Informed and communicated with various teams regarding maintenance, building projects and mock emergencies.

Fostered positive relationships with senior management and stakeholders by reporting and administering the project.

Ensured mandatory training requirements were consistently met, promoted adherence to governing health and safety policies and regulations. Provided a high level of service and consistently demonstrated excellent people skills.

Created and maintained a records management system and library. PROFESSIONAL DEVELOPMENT

National Project Management Institute

Project Management Professional Certificate

DeVry Institute of Technology

Computer Programming/Business Administration Diploma S3


MCKENZIE TOWNE COUNCIL (Community Affairs and Maintenance) HOCKEY CALGARY (Coordinator)

BLACKFOOT HOCKEY (Treasurer, Tournament and Fundraiser Coordinator) Teresa Hargreaves, P. Land., P.S.L. - Page 2

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