Resume

Sign in

Customer Service, Data Capturing, filling, Administration, call center

Location:
Johannesburg, Gauteng, South Africa
Posted:
April 22, 2020

Contact this candidate

Resume:

Lethabo NontoZinhle Mashile

*** ****** *** *

Donald Ngidi Street

**** (Ward 14, Region D)

076-***-**** / 010-***-**** adcw5z@r.postjobfree.com

EDUCATION:

• Athlone Girls High School, Grade 12, 2005

• Cornerstone, Call center (inbound & outbound) and computer training, 2008

• WRHI, Fit for life Fit for work, Life skills and work readiness programme, 2011

• University of Johannesburg, ABSED & ESEM, 2015

• Divers Licence, code C1,

• College SA, Occupational Health and Safety Representative 2019

WORKING EXPERIENCE

OLD MUTUAL

Financial Advisor

May 2017 – August 2017

Terms of Reference

Educating people on financial safety and health

Selling Old Mutual products one on one or through presentations:

Funeral covers

Educational Plans

Retirements Plans

Investment Plans

Green Light

Giving Financial Advise

OFENTSE’S HOLDINGS

Office/Business Administration

August 2016 – April 2017

Terms of Reference

Administration

Finance

Business Communication Enhanced

Team integration plan implementation

Ofentse’s Holdings website development

Community development

New Business ventures/opportunities sourced

Compliance adhered

General office work

Weekly reports

Presentations

SIYABONGA LIFE SKILLS CENTRE FOR THE MENTALLY DISABLED

Deputy Secretary/Administration (Volunteering)

Volunteering from May 2015

Terms of reference:

Taking and typing meeting minutes

Typing N.G.O documents and distributed via soft and hard copy

Weekly meetings scheduled and attended

Schedule, arrange and attend events

Liasing with stakeholders

Captured expense and milage claims

Weekly reports and presentations

Quotations and invoices

Outlook diary and meeting and calendar scheduling

Doing other office related work

Administration

Helping in the kitchen and

Doing home visits

Sometimes facilitate sports activities

COMPUTER TRAINING INSTITUTION (CTI)

Customer Service, Call Centre Agent and Administrator

May 2014 – December 2014

Terms of reference:

Call Centre Agent (Inbound and Outbound)

Liason with Parents and Students in South Africa and other African countries

Transferring students to the requested campuses (Inbound and Outbound)

General Administration

Solving queries

JOBURG MARKET (CITY DEEP)

Customer Service Personnel and Data capturing

July 2010 – August 2012

Terms of reference:

Solving buyers queries, General public relations work

Registration of new buyers, agents and verifying farmers details telephonically

Operating the electricity machine

Opening cards for new employees that use the SPS system, Handle lost/damaged -cards

Issue buyers statements

GRN Modification and MSN Transfers

Telephone and email etiquette, Sent and Filled weekly reports

Editing of the buyers registration forms and their details on the system

Ordering of packaging material and Created delivery Schedules also liason with NGO’s

OPTIMAL CONTROL SYSTEMS (STANDARD BANK AND MTN CONTRACTORS)

Building management systems (BMS) Technician/Operator

February 2009 - June 2010

Terms of reference:

Attend clients queries (telephonically, via email and in person)

Monitored building temperature and lighting systems

Serviced cooling towers and air conditioners

Installed air conditioners

Scheduled the lighting system

SKILLS / COMPETENCIES :

• I have the ability to work with several operating systems such as Windows, Metasys system, Sales Processing System and STS Closed V.

• Excel, Word, Power point, Outlook, email and Internet

• Customer Service Orientated

• effective Communication skills

• Quality orientated

• Deadline and target driven

• Innovative

• Accuracy and attention to detail

References:

OPTIMAL CONTROL SYSTEMS

Glen Chatterton Director (011-***-**** or 083-***-****

JOBURG MARKET

Toni Wessie Manager (011-***-**** or 072-***-****

Ann Motaung Supervisor (011-***-**** or 078-***-****

COMPUTER TRAINING INSTITUTION

Boipelo Letlonkane Supervisor (011-***-**** or 078-***-****

SIYABONGA LIFE SKILLS CENTRE

Joyce Tshabalala Manager (011-***-**** or 074-***-****

OFENTSE’S HOLDINGS

Angela Kgasago Director (011-***-**** or 076-***-****

OLD MUTUAL

Sfiso Hlatswayo Manager (011-***-**** or 063-***-****



Contact this candidate