EXPERIENCE

SKILLS

92-316-*******

live:eisa.ahsan

adcw4a@r.postjobfree.com

linkedin.com/in/eisa-ahsan-887a77192

Soft Switch (Mediacore, iTel Switch, Sippy)

MySql

Microsoft Office

Web-development (HTML, asp.net, MVC)

Window Application Development

Zendesk

BS (INFORMATION TECHNOLOGY)

FEBRUARY, 2016 – JANUARY, 2020

PIR MEHR ALI SHAH ARID AGRICULTURE UNIVERSITY-RAWALPINDI

CONTACT

STRENGTH

Voice NOC Engineer

Technical Support

EISA

BIN AHSAN

VOIP Protocols (SIP, H.323, SS7) IP network (Subnetting, addressing, internetworking) along with good Routing and switching concepts (OSPF, EIGRP, BGP, VLAN, and VPN). • Wireshark Packet Analyzer • SIP Trunking • Session Border Controllers (SBC) Complete understanding of ISDN, VoIP services Switching Techniques (Packet switched network, Circuit switched network)

EDUCATION

Voice NOC Engineer

JANUARY, 2019 – CURRENT

OneStep Telecom

Working on VOIP Switch (iTel Switch Plus).

Continuous monitoring of Live traffic.

Communicating with customers and vendors to improve services.

Write coherent trouble ticket notes on production incidents and problems.

Management of internal trouble tickets.

Completing interconnection processes.

Creation and Routing management of LCRs for different customers and different destinations.

Troubleshooting the issues related with the traffic.