Jacqueline W. Batts

** **** ***** ** * Collierville, TN 38017 804-***-**** adcw3c@r.postjobfree.com

Certificate in Human Resources Management offering over 10 years of HR experience total, which has been distinguished by commended performance and proven results.

Background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding, leadership and safety related programs, writing personnel manuals, corporate policies, and job descriptions.

LEADERSHIP SKILLS

HR Department & Training Startup

Employment Law

FMLA/ADA/EEO/WC

HR Policies and Procedures

HRIS Technologies

Staff Recruitment and Retention

Employee Relations

Strategic Participation

Benefits Administration

Grievance Reviews/Approvals

Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

Leadership Development

Professional Experience

DOLLAR TREE LOGISTICS

Dollar Tree is a Fortune 500 company, that merged with Family Dollar in 2015. Dollar Tree is a $1 discount store with over 24 distribution centers and over 14,800 stores.

HR Manager, 2016 to current:

In this role, I am the HR leader in a high volume, full case retail distribution center with multiple shifts and HR staff. Part of my responsibility is to ensure adherence and training of company policies and procedures, to include all local, state, federal and employment laws. This role is key to driving continuous improvement within the DC. Provide advice to senior leaders and others on people matters and collaborates with leaders and the Store Support. Other duties and responsibilities:

Lead initiatives and influence leaders to create a positive work environment

Lead the HR team to ensure prompt and accurate administration of payroll

Lead on-boarding and training in the facility

Development of leaders and ensure an effective succession planning is in place

Creating and implementation of training programs to ensure performance

Effective interaction with employees and leaders to ensure resolution of employee relation issues

Analyze data related to turnover, productivity, attendance and safety and recommend/initiate solutions

Build strong community ties

Strong analytical and organizational skills

Maintaining a high level of confidentiality

C&S WHOLESALE GROCERS

C&S is the largest wholesale grocery supply company in the U.S. C&S supplies independent supermarkets, chain stores & institutions with over 95,000 different products.

Regional HR Manager, 2012 to March 11, 2016:

Functioned as the primary human resource (HR) leadership official for a regional geographic area. In this capacity, I was responsible for the administration and implementation of HR processes and procedures for managers and employees of two C&S grocery supply centers. One center, located in Aberdeen Maryland with more than 270 associates, was a freezer location. The other site was located in North East Maryland with more than 150 associates, which was a perishable site. I was accountable for the overall implementation and administration of HR initiatives, including recruitment and staffing, occurring in the assigned areas. I also provided leadership to an HR Representative at each site; these individuals assist with implementation of HR-related processes and procedures. I handled HR inquiries and issues and conduct training for hourly and salaried associates, in areas of: Safety, performance management, harassment prevention, and employee and leader development. Additionally, I performed the following duties:

Ensures that HR issues are aligned with company values and goals

Supports internal and external job processes to include development of interview processes

Facilitates the development of leaders via the succession program

Assists managers in identifying job accountabilities, technical skills, experience and behavioral skill requirements for all positions

Compiles data, generates and distributes reports as required to support OFCCP outreach efforts

Manages and monitors Company compliance with appropriate regulations, laws, etc.

Administers HR policies and procedures

Serves as liaison between managers and associates

HR Manager, C&S Wholesale Grocers, May 2009 to 2012

Initial responsibilities included oversight for two food warehouses at our Aberdeen (freezer) and North East Maryland (perishable & dry) locations. As the HRM for both of these sites, I was responsible for all facets of HR by ensuring that the Company’s adherence to and compliance with appropriate policies and procedures, as well as Federal and state guidelines and in some cases, implementation of new policies was required. Primary duties included continuous focus on retention and recruitment, training, diversity, and performance for both sites. During my tenure I trained and hired a Supervisor for the North East Maryland site, as a result she was promoted to an HRM. I am now responsible for the Aberdeen location. During my tenure in this position, I also provided HR oversight for a unionized facility in Birmingham, AL (perishable, dry, and freezer) with over 200 associates. Additional responsibilities associated with this role:

Staffing optimization maintained for both sites via monitoring and tracking of hourly and salaried associates. Responsible for job fairs, interviews for external and internal candidates, promotions and ranking processes, as well as all job transfers.

Reporting metrics designed to track turnover rate, training & development of new hires, recruitment and daily operational flow.

Implementation of Recognition programs for hourly associates to help encourage team and individual accomplishments.

Instituted Peer review and coaching for leaders regarding conflict management and engagement skills.

Encouraged the “open door” process via daily contact with the Sr. Level Operational staff and hourly associates. Implemented weekly meetings for leaders and hourly associates to help encourage ideas/changes.

Floor presence implemented for leaders of all levels and for the HR team to help transition the warehouse into a new culture and to re-enforce overall warehouse safety.

WAL-MART DISTRIBUTION CENTER – Smyrna, DE

Wal-Mart is one of the largest distribution networks in the world. This site is a regional merchandise warehouse with over 800 associates at the local site and 1.2 million world-wide.

HR Office Manager, 2002 to May 2009

Recruited for the opening of the distribution center located in Smyrna DE. Initially, I functioned in the role of Training Manager for one year. Later, I transitioned to the role of Human Resource Manager, and the responsibility covered training and all facets of HR, which included guidance during the startup for GM and other leaders and associates. Also provided HR-related advice and guidance to the management team on all HR operations, systems and programs. Worked with senior management to ensure Company compliance by conducting training on HR policies and procedures; recruitment of employees; and development of orientation, training and incentive programs. Managed the leave-of-absence programs and personnel records; administered benefits enrollment and programs; administered HR budget; and handled HR generalists’ workplace issues. Additional responsibilities included:

Played a key role in ensuring the effective training of over 500 associates and 50 leaders in the Delaware local office. Conducted structured training classes on policies and procedures in the areas of self-help skills, new employee orientation and diversity.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind the increase of associates’ morale within an industry where high turnover is the norm.

Ensured proper accuracy and maintenance of all personnel related documents and processes including but not limited to worker’s compensation program, wage and hour, training, performance coaching, performance evaluations, job transfers, hiring and personnel audits.

Provided input and managed area related payroll and supply expenses.

Facilitated training on Company policies for employment law, disciplinary procedures, code of conduct, FMLA policy and benefits information.

Introduced and coordinated all diversity programs for senior level management.

“Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

RICHMOND POLICE DEPARTMENT — Richmond, VA

The Richmond Police Department is a Public Safety Law Enforcement agency employing over 500 officers and 60 communications officers. .

Communications Supervisor, 18 years

Supervised the operations of the Richmond Police Department Emergency Communications Center to ensure a positive work environment, and the effectiveness of accurate response to calls and dissemination of information. I was responsible for all administrative and managerial tasks relevant to operations and quality control. Developed work methods and sequences, oversee training, investigate internal and external complaints, interpret policies and procedures, maintain adequate shift staffing, interview candidates for employment, handled employee evaluations, monitored and analyzed situations to determine the best course of action. Certified with the State of Virginia to facilitate criminal justice classes and handle audits of information contained in both the State and National Criminal Information Systems.

JBATTS ASSOCIATES INC. — Chesterfield County, VA

JBatts Associates, Inc. was a privately-owned consulting business.

CEO, 4 years

Owned and operated a consulting business that conducted training seminars for people in the areas of diversity, customer service, radio and telephone operations, stress reduction and effective listening skills. Classes were conducted on a local and state level. I designed all training programs, including manuals and any other materials used during training seminars. Training was conducted in the states of Virginia, North Carolina and Florida.

CERTIFICATES

VILLANOVA UNIVERSITY – PA

Human Resource Management Certificate,

Institute for Applied Management and Law – Newport Beach, CA

HR and Law Certificate

EDUCATION

CAPELLA UNIVERSITY – MINNEAPOLIS, MN.

Masters of Public Administration (4.0 GPA)

VIRGINIA COMMONWEALTH UNIVERSITY - Richmond, VA

Public Administration Master’s Program 3.8GPA (Program not completed),

VIRGINIA STATE UNIVERSITY — Petersburg, VA

Bachelor of Science (BS) in Psychology

Of Note

Affiliations:

Society for Human Resource Management (SHRM)

References

Available Upon Request

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