EXECUTIVE SUMMARY

I bring over ** years’ experience providing the highest quality of service and support while applying the Tech industry’s most tested and proven solutions, with excellent interpersonal & communication skills. I am proficient in Enterprise Business Architecture, Application & Product Development, Systems & Networking Technologies, Security, Vendor/Contract Management and all things Cloud. I’ve worn Sales, Operations, Consulting, Engineering & PM hats successfully in every role.

SKILLS & TRAINING

- Salesforce.com Administration; Salesforce.com Application Development. Certified Agile Delivery Methodologies: Scrum Master & Product Owner

- Kanban Development Training, Kanban for DevOps; David Anderson & Associates

- ITIL v2, 3 & 2011 Certified Foundations for IT Service Management & Delivery

- ITIL Intermediate Certifications: Release, Control & Validation (v2011); Transition (v2011); and Service Operations

- Cisco Certified (CCNA/CCDA/CCNP/CCVP); designing & deploying Service-oriented Cisco Architecture

- Microsoft Certified Engineer (MCSE): designing, developing, deploying Enterprise Service Applications

- Management Courses: Mastering Meetings®; the Interaction Method; Situational Leadership®; Cognitive & Behavioral Interviewing; Managing Employee Success®; Managing Effective Feedback®; Mindfulness in the Workplace; Executive Performance Excellence Program (PEP)®; Global Knowledge: IT Project Management

- TOGAF Foundations & Certified Enterprise Architect, Level 1 & 2

- (ISC)2 CCSP – Certified Cloud Security Professional, Cloud Architecture, Security & Operations

PROFESSIONAL EXPERIENCE

GLG / ADVISORY CLOUD – Technology Consultant and Advisor, 2019 – present

BNP Paribas – SDLC Program Management and GTM Launch Strategy for new Business Banking Platform and Integrations

PowerFusion.com – Go-to-Market Strategy; Enterprise & Business Architecture Research & Development for NYC Private Equity Startup and Merger & Acquisition Analysis for Payments, API Development and P2P Integrations for Financial Institutions.

IBM Services – Business Strategy & Design Services Division: Product Adoption Roadmap and Program Development for Cloud Services Standards; Best Practices for Datacenter Virtualization, Cloud Migration, Digital Transformation for Financial Institutions.

KT, INC – Education Technology Startup: RFI/RFP Development; Product Portfolio Development; Program Management for CRM, LMS, CMS, ERP Professional Services Engagements; and Business Development, advisor to CEO and acting COO.

FIRST REPUBLIC BANK, 2014 – 2019

Director, Product Management: 20016 – 2018

Managing Technical Product Management for Payments, Fraud Detection/Prevention, BSA/AML/OFAC, including Integrations/APIs, Oracle Financials; ETL for EDW and Digital Channels Solution Development Lifecycle Management; supporting Oliver Wyman Engagement Team.

- Developed & maintain strategy of stabilizing, normalizing optimizing operations; upgraded system & database platforms in order to implement high-availability for application & web services; preparing the platform for major migration of mature, modern Azure Cloud architecture

- Managed the upgrade of MPLS circuits, core applications, database & API performance enhancements

- Expanded improvements to vendor MQ integrations in an effort to improve resilience, availability, data integrity & enable increased capacity of internally hosted application environments & cloud instances

- Adopted CPI as a strategy to optimize core integrations, established roadmaps to improve business processes along with the technical delivery roadmap, to include BSA/AML/OFAC enablement

- Increased Security posture of the Payments Platform by implemented Guardian Analytics for Fraud Detection; rapid rollout of Vasco token-based authentication for Payments applications

- Delivered accelerated Corporate SWIFT Product offering in order to beat annual Commercial Deposits goals

Business Operations Manager, Management Consultant; 2014 - 2016

Launched the tactical remediation effort for mission-critical & failing Payments ecosystem, supporting Ernst & Young Team.

- Assumed ownership of all Technical Operations, consolidating product ownership into a single role, including managing all incident resolution for internal & vendor Production systems & infrastructure, while implementing & training teams on core ITSM processes & establishing pragmatic BCP/DR functions

- Led multiple concurrent projects to stabilize the physical infrastructure; normalize system availability by first collapsing matrixed Dev/QA/Support/BA staff into a DevOps team, adopting continuous delivery model; then quickly virtualizing the entire infrastructure, optimizing system architecture while twice migrating between datacenters all while rapidly burning through an immense backlog of aging Salesforce.com support cases; application bugs, patches & prior, broken version releases, intermittent failing integrations and saving damaged vendor relationships & internal business partnerships

- Rapidly burned through an immense backlog of aging Salesforce.com support cases; application bugs, patches; prior, broken version releases; and intermittent failing integrations while saving numerous, damaged vendor relationships & internal business partnerships.

SALESFORCE.COM, 2008 – 2014

Senior Manager, Global Operations; 2010 – 2014

Product Owner for Infrastructure Engineering & Operations Portfolio, IT’s Service Lifecycle Management; Critical ITIL Processes; IT Audit & Compliance, and DR/BCP Governance, using SFDC native apps

- Program Manager for Release Management, Change Management and Incident/Problem Management, reporting directly to the VP of Global Operations

- Established a Change Advisory Board, Infrastructure Engineering Technical Vetting Board

- Responsible for training program for all new Scrum Masters, Product Owners, Release Engineers and Release Managers

- Established and led multiple Kanban & DevOps initiatives within IT, TechOps, Engineering

- Introduced a formal Continual Process Improvement program within IT & TechOps annual performance review process

- Developed and managed an Engineering On-call Team comprised of 50+ developers, engineers, release managers, Customer Success Managers and Leadership executives from multiple business units

Global ITIL Service Manager, Management Consultant; 2008 - 2010

Launched the first IT-NOC and the first TechOps Operational Service Center for Salesforce.com Global Operations, formalizing mature Incident, Event, Change & Problem Management Processes.

- Developed & led the first Network Operations Center Engineering teams in the US/EMEA/APAC

- Managed the monitoring and incident responses for all Global IT Production Systems & Infrastructure

- Led multiple projects to improve the delivery of OSC monitoring services and process improvements as Product Owner for Global Operations Event Management

- Developed Incident Management Process & Production Release Management using natively developed Salesforce.com apps

- Managed Global Operations’ Service-provider & contract consolidation, establishing formal vendor management program

- Maintained Configuration Management of SFDC Global Operations of internetwork & systems infrastructure

- Maintained Availability Metrics, KPIs & Data Analytics/Reporting for IT Organization & Business Units

NWN CORPORATION, 2003 – 2008

VP - Professional Services; Director of Business Development - Southwest, 2006 – 2008

Proven leader in Technology, Business & Management Consulting, developing Enterprise Solutions, Sales & Service opportunities, including relationship management for all key customers and vendors for Financial, Commercial, Healthcare, Education & Government verticals

- Served as liaison between our customers, our vendors and channel partners in developing focused needs-assessments and business strategies towards realizing ultimate ROI and technology value, including internal resource & capacity planning for all customer engagements

- Managed Gold & Platinum Level partnerships with Cisco, Microsoft, HP; Apple, IBM & Dell; NetApp, EMC, Hitachi & VMware; and vendor partnerships with Ingram Micro, Tech Data, & CDW

- Positioned as the customer’s Technology subject matter expert on Enterprise Architecture, ITSM Process Engineering, BPM/BPI, Organization Change Management, smart-sourcing and managed Operations Support.

- Personal Account Portfolio responsible for 60% of Professional Services revenue among entire 3 regions and 10 branch offices.

Director of IT, Professional Services - Southwest, 2005 – 2007 … Managed all customer deploys and internal IT projects to deliver best-of-breed solutions, using vendor best-practices and proven product deployment methodologies, while effectively managing diverse group of matrixed resources.

- Managed customer/vendor relationships and assisted in building vendor application requirements, remote & onsite deployments and validating post-implementation customer success.

- Coordinate testing and installation of new technology solutions and product customizations between business partners and in-house developed solutions.

- Developed service and product transition programs, training plans on system enhancements and modifications using both face-to-face and web-based presentation technologies.

Enterprise Solutions Architect, 2003 – 2005 … Provided technical analysis and design of enterprise solutions based on industry best-practices, including the selection, sale and implementation of technology solutions, products, datacenter optimization, consolidations & expansions

- Defined business requirements and completed all company RFI/RFP’s by analyzing customer environments, through industry research and designing solutions that augment and improve business value

- Led initial sales engagements, implementation, and customization of enterprise IT Solutions including Cisco, Brocade, Microsoft, VMware, NetApp, EMC, Hitachi, Symantec, Xiotech, CommVault, APC, Dell, HP, IBM

- Participated in IT planning & budget meetings with commercial & government customers

- Developed customer technology roadmaps to best satisfy current/future needs and achieve customers’

business goals while maintaining trust from C-suite to end-user

- Created Customer Success Communities, demonstrating emerging technologies & managing EoL/EoS Lifecycles for all supported products

- Increased Professional Services Revenue based on Enterprise Architecture and Converged Solutions 80% FY2003-05

UNITED STATES NAVY 1996 – 2000

US Naval Intelligence / Combat Systems Division + Top Secret Clearance (TS with multiple SCIs)

EDUCATION

Naval Training Academy – Information Technology & Electronic Engineering Program

- Naval Intelligence; Combat Systems & Applications, Cryptography & Secure Telecommunications

University of New Mexico, School of Architecture & Design

- Architecture and Design, with an emphasis on technical design

College of Santa Fe, University of New Mexico

- Psychology, with emphasis on Cross-cultural Studies, Minor in Photography

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