Kimberly F. Rodricks

Phone: 647-***-****

adcw1g@r.postjobfree.com

**, ******* *****, ******

Ottawa, ON, K2E 5Z8

Personal Summary

I am an enthusiastic and optimistic individual with a strong work ethic. I have completed my bachelor’s degree in Management Studies and I am currently enrolled in the Global Business Management program and graduated in April 2020. My experience in dealing with clients from all over the world, my sharp interpersonal skills and the ability to reasonably come up with solutions to benefit both them and the company would allow me to benefit your organization.

Education

PG Humber Institute of Technology and Advanced Learning January 2019-April 2020

Global Business Management (GBM)

Courses: Communication and Career Development, Quantitative Methods for Management, Alternate Dispute Resolution,

BS Wilson College, Mumbai June 2012-April 2015

Bachelor of Management Studies

Courses: Business Communication, Financial Accounting, Human Resource Management, Corporate and Business Law, Computer Science.

HS St. Francis D’assisi, Mumbai June 2010- April 2012

Science

Courses: Physics, Chemistry, Biology, Mathematics.

Work Experience

Morgan Stanley, Bangalore, India February 2017- September 2018

Investment Management Operations -Analyst 3

Trained and Transitioned the business process from Mumbai to the new site office in Bangalore

Extensive use of MS Excel, Adobe Acrobat, MS Word and various other internal systems to provide time bound and custom complex investment portfolio reports to clients in the EMEA and North America region

Conducted and led the morning huddle, evening checkpoint, monthly calls and liaised with teams in Saudi Arabia and London to provide timely data to clients and resolve issues

Created client documentation for Client onboarding and RFPs.

Morgan Stanley, Mumbai, India June 2015 to January 2017

Client Operations, Analyst 1-3

Allocation of client trades to the respective firm and custodian accounts based on the location of clients for the EMEA Region (EUREX, IDEM, LIFFE, SAFEX etc.)

Liaised with Trading Assistants and Traders on the front desk to obtain client allocations in a timely manner

Clearing of problematic trades on the exchanges and resolution of breaks by using an advanced internal reconciliation system.

Leading with innovative ideas to provide a solution for recurring late allocations received from clients due to time difference constraints.

Identified potential risks on a daily basis and presented them on the daily risk call.

Internships and other Experience

Brampton Community Mediation Services, January 2020 to March 2020

Case Management Intern

Independently managed the office for BCMS

Screened client calls to determine if issues and conflicts were fit for mediation

Maintained a database of open, closed and cases where straightforward mediation was not possible

Corresponded with residents in the area of Peel to help them resolve their conflicts by way of mediation.

Dixie Bloor Neighborhood Centre November 2019 to March 2020

Intern to the Mediation Facilitator

Managed the schedule for the mediation facilitator

Screened client calls to determine if issues and conflicts were fit for mediation

Maintained a database of open, closed and cases where straightforward mediation was not possible

Corresponded with residents in the area of Peel to help them resolve their conflicts by way of mediation

Developed training content for future mediators as well as content for anti-bullying workshops.

McDonalds, 4333 Bloor St., Toronto, January 2019 to March 2020

Customer Service and Cashier, Part – Time

Provide customers with a pleasant dining experience by ensuring quality of food conforms with satisfactory standards

Tactful resolution of customer dissatisfaction issues to create a win-win situation for both the client and the company

Maintain accuracy while taking customer orders in a fast paced environment as well as manning the cash registers on a daily basis

Keeping up with the various promotional schemes, coupons, seasonal changes in menu and providing customers with the right information at the right time.

Morgan Stanley, Mumbai, April 2014-June 2014

Global Futures and Accounts (GFAS) Operations, Summer Intern

Set up onboarding documentation for new clients as well as calculate rate of commissions for them based on volume of trading

Create and edit commission schedules for new and existing clients by setting up and amending rules to identify the right commissions based on the Tier of trading activity.

Successful resolution of issues regarding incorrect commission charges by keeping in accordance with customer satisfaction and firm policy to ensure no loss of business

The Terry Fox India Committee November 2014- January 2015

Worked as an intern for the Terry Fox India Committee for their Terry Fox Run India and was a part of the collections and PR team.

Liaised with the core team to source Sponsors over a period of 60 days

Liaised with the venue and catering team to facilitate appropriate space and food for the event

Liaised with Sponsors across Mumbai to raise donations and Principals of schools to generate participation of students in the run for Cancer Awareness

Helped to raise an amount of 50,000,000 (Approx. 932,348.75 CAD) during a period of 60 days for the event

Managed to obtain a participation of more than 300 school students towards the run for Cancer in Mumbai

Community Service

Morgan Stanley Global Volunteer Month( June 2015, June 2016, June 2017, June 2018)

The Terry Fox India Run ( November 2014- January 2015)

Wilson High School, Community Outreach Program (July 2014-April 2015)

Ferro Equip Foundation

Honors and Awards

Award for Social Service 2015

Taught environmental education to underprivileged children as part of the Community Outreach Programme

Student of the year 2010

Won student of the year for outstanding all round academic and co-curricular performance

Senior Sports Championship 2010

Won Gold medals for indoor, outdoor and track events.

Languages

English: Native Language

French: Intermediate Listener, Novice Speaker,

Other Skills

Grade 1-7 in Communication Skills ( Trinity Guildhall)

Proficient in MS Office and Adobe Acrobat Professional

Ability to work under immense pressure in a volatile environment

Good interpersonal and problem resolution skills

Good at prioritizing critical tasks and working both individually and in a team setting

Pays attention to detail and accuracy with minimum to no error rate.

Ability to mediate with money and small claims court mediations

Extensive knowledge on resolving disputes among residents

Hobbies

Passionate about Jazz, theatre and the ballet

Played field hockey and football at the state level

Part of the school choir as an Alto

Played the flute in the school band

Loves to write poetry.

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