Sales Service
Resume:
Resume
DEVINDER PAL SINGH
H. No-** Type *b, Timarpur, New Delhi 110054.
: adcw0k@r.postjobfree.com
CAREER OBJECTIVE
Accomplished aftersales professional with 5 years 8 months of experience in automobile industry. Proven expertise spanning Customer Experience Enhancement, Business Reform, Aftersales Field Operations, Technical support and Service Marketing. Strong After sales professional with a Diploma in Mechanical Engineering.
EXECUTIVE SUMMARY
Program Implementation: Design, develop and drive to implement customer centric After sales processes to improve customer retention and dealer profitability adhering to target time plans.
Customer Relationship Management: Set up robust process to manage and redress customer queries and complaints. Root causes the complaints and act to plug the recurrence to improve on CSI scores.
Team Management: Creating and sustaining environment of urge to learning, teamwork and growth. Excellent relationship management with strong conflict handling abilities.
Inter Personnel Skills: Possess adequate persuasive, negotiating and convincing skills apt for project management.
A well organized and careful listener with genuine interest in solving the customer’s problem possessing rich experience of years as automotive service Manager.
Proficient in dealership service shop and serves as the liaison between the customers and the mechanic.
Skilled in bringing a wealth of technical and mechanical experience to the job as well as customer service skills.
Proficient in routine auto maintenance work estimate and troubleshooting.
PERSONALITY TRAITS
Fiat Star Advisor contest participate And win in regional level.
Genuine interest in solving customer's problems.
Excellent communication skills in verbal and written both.
Strong client facing skills.
Good knowledge of the automobile.
Technical Training Completed of Jeep Compass L-1 & L-2
Jeep Wrangler Technical Training Completed L-1 & WBT
Higher Target Achievement
KEY RESPONSIBILITIES HANDLED
Assisting the customer and get to know their problems.
Assisting in test drive for understanding the problem.
Maintaining a chart of the problems of the car.
Securing the documents while taking the car from the customer.
Suggesting the clients for the maintenance of the car.
Attending the calls of inquiry.
EDUCATIONAL QUALIFICATION
I had completed B.A (General) (2013-2016) from Himalayan University.
I had completed 3 year diploma (2010-2013) in Mechanical engineering from Mewar University
10th passed from C.B.S.E, Delhi.
M.B.A Perusing From IMT, Ghaziabad
WORKING EXPERIENCE
Company Name Landmark lifestyle cars Pvt. Ltd.
Total Duration 3 yrs 5 mos
Title : Asst. Service Manager - After Sales Service
Dates Employed Jul 2016 – Dec 2019
Employment Duration 3 yrs 5 mos Location: Delhi, India
Improve dealer basic standard operations by maintaining JEEP service standards, Facility Standards, policies and procedures (AQM Program).
Planning of internal audits to certify the efficacy of the DMS systems and Compile audit reports with proposals on necessary corrective action and reporting to senior management and Confirmation of corrective action by senior management.
Benchmarking and sustenance of operations and implementing best practices with focus on customer demand.
Planning marketing activities to ensure Customer Retention and increased market share.
Generation of new business initiatives to enhance profitability both at Channel Partner and at the manufacturer end.
Monitoring Dealer Performance using systematic Key Performance Indicators and support Channel Partner operations.
Leading in implementation of Customer Satisfaction enhancement strategy devised at the Channel Partners
Interacting with the customers on a regular basis and providing redressal to all their queries & complaints in order to attain higher CSI / SSI scores.
Productivity improvement through effective utilization of trained manpower and utilization of processes & equipment’s to reduce the repair time and response time to customer/dealer.
Compilation and sharing of technical inputs to Quality on improvement requirements from field perspective.
Ensuring accurate planning, implementing and reviewing of service revenues and profits in line with company targets.
Ensure that Parts sales turnover and Profit margins of parts department are achieved in line
with Company Budgets by Involvement in planning and budgeting of sales revenue, Profit margins and departmental costs in line with JEEP Sales targets in the Area.
Ensuring task-oriented procedures which include planning and defining rationalized parts storage and handling systems and techniques in order to ensure smooth operations.
Implementing measures and programmes to achieve customer retention and services by dealing with major problems such as complaints, repeat repairs, major warranty claims and goodwill cases.
Ensure that regular meetings are conducted with Service and Parts staff to discuss and improve quality standards, working processes to achieve customer satisfaction.
To coordinate with HR/Training to identify employees training needs and ensure the participation of staff in relevant training programmes
Service Advisor
Company Name: Thrust Motors Pvt. Ltd. (FIAT DEALER GROUP)
Dates Employed Nov 2014 – Jun 2016 Employment Duration1 yr 8 mos Location Delhi, India
Improve dealer basic standard operations by maintaining Fiat service standards, Facility Standards, policies and procedures, 5S Activities
Ascertain automotive problems & services by listening to customers description of Symptoms, clarify description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules.
Prepare repair orders (RO) by describing symptoms, problems and causes discovered, as well as repairs and services required.
Monitor the work progresses and keep customers informed of changes to cost and completion times
Provide Clear Cost Estimate / Work to be done detail
Ensure Customers’ vehicles are clean and ready with prime item and other works having done according to the promised completion time
SERVICE ADVISOR
COMPANY NAME TULI MOTORS PVT. LTD. (FIAT DEALER GROUP) DATES EMPLOYED APR 2013 – OCT 2014 EMPLOYMENT DURATION1 YR 6MOS
LOCATION DELHI, INDIA
Ascertain automotive problems & services by listening to customers description of Symptoms, clarify description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules.
Prepare repair orders (RO) by describing symptoms, problems and causes discovered, as well as repairs and services required.
Monitor the work progresses and keep customers informed of changes to cost and completion times
Provide Clear Cost Estimate / Work to be done detail
Ensure Customers’ vehicles are clean and ready with prime item and other works having done according to the promised completion time
Technical Apprentice
Company Name krrish Motor Pvt. Ltd.
Dates Employed Nov 2013 – Jan 2013 Employment Duration 2 yr 0 mo Location Delhi, India
Trained as Technical supervisor in krrish Motor Pvt. Ltd. Workshop at Delhi.
STRENGTHS
Fast learner and hard worker.
Confident, Determined.
Honest, Sincere
LANGUAGES KNOWLEDGE
English, Hindi, Punjabi
HOBBIES
Listening Music, Surfing Net, Social works, Reading Newspaper.
PERSONAL PROFILE
Name : Devinder Pal Singh Father’s Name : Jasbir Singh
Date of Birth : 10. 04. 1992 Gender : Male
Marital Status : Single Nationality : Indian
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge. I look forward to an opportunity to serve in your esteemed organization.
Place :
Date : SIGNATURE
(DEVINDER PAL SINGH)
Contact this candidate