customer success, engagement manager

TANUJA DEO

adcvza@r.postjobfree.com (***) *** – ****

Austin, TX

MY STRENGTHS

Executive leader with strong work ethics and a customer success mindset - Analytical and critical thinker, leverage technology to solve customer problems, effective communicator, enthusiastic and strategic influencer - 9+ years of experience in the education/tech/start-up industry - Engineer, people manager and small business owner Franchise Owner / Center Director (2017 – 2020)

HUNTINGTON LEARNING CENTER, Round Rock, TX

Opened Huntington Learning Center, a premiere tutoring and test prep company. Leased, build, furnished, staffed and ready for business in record 6 months’ time.

Improved sales conversion rates from 40% to 70%.

Built a strong marketing plan and executed it successfully to get over 100% year over year increase in incoming leads for the business.

Achieved Net Promoter Score of 92 with focus on customer communication, satisfaction and renewal.

Managed accounts and financials for the company and did monthly and/or quarterly review of budgets, performances and plans.

Hired, trained, mentored, and managed over 40 part time and full time employees. Customer Engagement, Deployment & Success (2015 - 2017) CISCO SYSTEMS, Austin, TX

Delivered two early field trials for Cisco CAE (Connected Analytics for Events) while managing customer engagement and early product adoption.

Successfully deployed Cisco CAR (Connected Analytics for Retail) software as PoC projects to monetize customer wi-fi infrastructure.

Built and managed OEM relationship with 2 companies while gaining deep knowledge of the Retail, Events and Social Media Analytics space.

Awarded MVP (Most Valuable Player) of the Data and Analytics BU. Customer Success (2013 – 2015)

CISCO SYSTEMS, Austin, TX

Responsible for deploying Cisco’s Smart Net Total Care service to customers. Working towards continuous improvement of the deployment process, managing various internal and external stakeholders and leading 25+ deployments in parallel.

Innovation Champion for Cisco’s innovation initiative, representing the smart services acceleration team to bring innovation mindset into solving customer problems.

Maintained position as one of the top fast-5 deployments month-over-month. Associate (2012-2013)

AUSTIN TECHNOLOGY INCUBATOR, Austin, TX (University of Texas, at Austin)

Executed initial screenings and advised early stage startups on roadmap, business model, sales channels and fundraising.

Created a GTM strategy for a mobile point-of-sale start-up. Built a marketing plan to grow sales 5 fold.

Conducted competitive analysis and market analysis interviews for a start-up in the enterprise software market.

Sales - Business Development (2008-2010)

XORIANT CORPORATION, Sunnyvale, CA (software development & engineering and product consulting services)

Generated $3M pipeline of well qualified start-ups and small business clients, and closed 2 new projects.

Trained a 5 member telemarketing team in lead generation activities including email marketing and cold calling; mentored and educated junior account manager on complete cycle for selling to Web2.0 and consumer companies. Sales - Account Manager (2005 – 2008)

AARMAN INC., Santa Clara, CA (Start-up consulting services company acquired in 2007 by Core Projects and Technologies, a large public Indian company)

Reporting directly to the CEO, built and grew executive relationships to generate $6M ARR.

Managed various job functions including bidding for new IT projects, renewals, and QBRs for a high tech client.

Delivery manager for 50 onsite and 80 offshore consultants. Engineer (2004-2005)

EXAR CORPORATION, Fremont, CA

Member of technical team designing 10M gate Ethernet over SONET chip. Verified SONET framer in the chip. Developed Verilog models, system level test bench and test cases for functional. Performed synthesis of the chip.

EDUCATION

THE UNIVERSITY OF TEXAS AT AUSTIN, McCombs School of Business, Austin, Texas Master of Business Administration

THE UNIVERSITY OF MASSACHUSETTS AT LOWELL, Lowell Massachusetts Master of Science in Computer Engineering

ADDITIONAL

Leadership Round Rock Independent School District (Class of 2019-2020)

An ambassador for the Round Rock Chamber (of commerce) Ambassador Program (2019)

Facilitator and lead teacher for the Girls Who Code club at a local middle school (2016)

Mentor at the Seedling Foundation & Southwest Key Programs (2016)

Mentor for 2 data scientists/engineers at Cisco (2015-2016)

PMI certified Project Management Professional (PMP) (2012)

Volunteered with a non-profit in India to teach English reading and writing to primary school kids (2010 - 2014)

California state certified domestic violence counselor; volunteered with 2 non-profit organizations (2008 – 2010)

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