Employee Relations Customer Service

Carolyn Shannon, PHR

**** ****** *****, ** ****** Hills, CA 95762 Cell: 916-***-**** ***************@*****.***

Summary: PHR Certified HR leader seeking a collaborative work environment with opportunity for advancement. HR professional that can contribute to and lead the effective operations of a full-service HR office or other management role. 10+ years’ HR experience; progressively promoted. Expertise in California labor law, employee relations and the total employee lifecycle.

Human Resources Experience

10+years proven track record of providing strategic HR services for California employers

California labor law expert

Business savvy with an understanding of owner’s business goals and objectives

Recruit talent at all levels including applicant tracking systems, onboarding and offboarding.

Benefits Administration to include enrollment, billing, negotiation, and open enrollment.

Ensured compensation strategies were appropriate and compliant

Experienced in Workers Compensation claims and risk management

Training; developed and delivered training on various HR topics including Sexual Harassment, conflict management, performance management, compensation, and fair employment practices, customer service

Payroll knowledge

Salesforce, Microsoft office, HRIS systems proficient

Resolution of complex employee relations issues. Conduct thorough investigations.

Facilitate continuous improvement and thrive in a changing environment

Provide sound policy guidance and interpretation

Maintain in depth knowledge of legal employment matters

Knowledge of sound business practices

Labor Relations: oversaw grievances, involved with contract negotiation

Strong interpersonal and influencing skills, including excellent verbal and written communication skills

Driver of HR programs/initiatives who takes ownership of assigned tasks

Strong project management skills with low supervision

Thorough knowledge of Applicable Federal and State laws and regulations, not limited to FMLA, ADA, FLSA, Discrimination

Collaborative style, pragmatic approach, strong work ethic

Highest quality of internal and external customer service

Unwavering adherence to confidentiality

Ability to travel and trusted to work with clients remotely

Ability to analyze and interpret data

Supervisory experience including performance management; supported staff of up to 1100

Relevant work history

3/2013 – 6/2019 HR Consultant BBSI, Roseville, CA

1/2011 – 3/2013 HR Director Citizen Hotel, Sacramento, CA

10/1999 - 2/2004 HR Director Tarsadia Hotels

8/1994 – 10/2099 HR Director Interstate Hotels

Bachelor of Science, Southeastern Louisiana University

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