Sr. Business Analyst

Heath Levitus

*** ******** ** *** *****, NV ***** 702-***-**** adcvyq@r.postjobfree.com

Objective

Well rounded IT Professional seeking a position where my experience, passion for technology, and ability to learn new skills can help keep the company moving in a productive, profitable direction and contribute to the success of the company.

Experience

August 2019 – Present

Sr Business Systems Analyst Boyd Gaming

Supported the Vacations Hawaii applications and web portal.

Led team to clear all aging backlog items awaiting deployment to production system.

Worked with the Vacations Hawaii business team to ensure User Acceptance Testing (UAT) was being performed in a timely manner.

Worked with the Vacations Hawaii business team in prioritizing outstanding items.

Created mock-ups of reports to ensure accuracy of visualization and information delivered.

Implemented and followed an Agile Methodology for the development team.

Worked in Azure DevOps for all Agile Tasks.

Facilitated daily SCRUM standup meetings.

Facilitated Sprint Grooming, Planning, and Retrospective meetings.

Created all new story cards for reported bugs and requested features.

Updated existing story cards to ensure they followed the established standards for story cards.

Planned and implemented the upgrade from Cold Fusion version 2008 to 2010.

Planned the upgrade to move from Cold Fusion version 2010 to 2018.

Worked on the SalesForce project to ensure that communication between the rewards system and SalesForce was properly implemented.

Created technical story cards as needed.

Worked on other projects as assigned.

July 2018 – August 2019

Business Systems Analyst Rakuten Super Logistics

Successfully led project to change the existing Windows Handheld application to an Android platform.

Gathered all requirements and provided needed information to vendor for programming the new application.

Create testing scenarios and documentation for unit testing and regression testing.

Performed QA testing for the newly developed Android Platform.

Led UAT testing at local warehouse.

Perform QA testing on all system updates in Development and Validation systems.

Identify issues in current processing technologies.

Train users when applicable on new functionality implemented into the system.

Record issues and project tasks in Atlassian JIRA.

Transform business processes from current state to MS Dynamics CRM platform.

Meet with executives to review next stage planning steps for Dynamics Conversion.

Meet with departments to gather and document current business processes.

Review, analyze and evaluate data/systems business requirements for existing and new development.

Attend Daily SCRUM meetings.

Lead Sprint Planning sessions for assigned projects.

Track and report weekly project status.

Document integration points between existing legacy software and MS Dynamics.

Present materials for next project delivery to executive teams.

Participate in support rotation for emergency and planned software deployments.

July 2016 – July 2018

Data Systems Sr Business Analyst Health Management Systems

Meet with clients to gather and document business processes.

Review, analyze and evaluate data/systems business requirements for existing and new development.

Document technical and business specifications and functional needs and modify existing requirements.

Create business process flows specifying transfer of information between clients and HMS systems in MS Visio.

Build and maintain effective relationships with clients, technical representatives, and other team members.

Effectively communicate with clients, developers and other team members.

Test development efforts and assist clients in user acceptance testing.

QA files by checking data stored in database tables by writing simple SQL statements and in proprietary applications.

Provide mentorship and guidance to junior Analysts on the team.

Drive and meet project timelines to completion.

Update existing process documentation and standard templates.

June 2014 – July 2016

Business Systems Analyst Allegient Air

Business Analyst

Performed functions as a Business Analyst, QA Analyst, and Systems Analyst for OCC department.

Host and attend meetings to gather requirements in response to system enhancement/modification requests from the business.

Build and maintain effective relationships with managers, end users, and technical representatives to understand the needs of the departments and business as a whole.

Gather Requirements from End Users/Business Units for new feature wants and needs.

Document and review process steps for each business unit.

In cooperation with system software, internal information technology (IT) resources, inflight, flight ops, payroll and other departments, develop more capable and comprehensive electronic process flows for OCC.

Review software release documentation

Work with IT on deployment plans into Test and Production environments.

Document various use cases of business processes and procedures from SOP’s.

Test new software feature.

Create detailed documentation for performing SIT and UAT for developed modules.

Support the Merlot Aero system.

Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other organizations in the analysis, design, configuration, testing and maintenance of scheduling systems to ensure optimal operational performance.

Perform root cause analysis on transactional and reporting issues

November 2012 – June 2014

Site Technical Analyst TIMET

Assist in the continued support and development of the Manufacturing Intelligence and Integration (MII) SAP platform.

Build and maintain effective relationships with managers, end users, and technical representatives to understand the needs of the departments and business as a whole.

Host and attend meetings to gather requirements in response to system enhancement/modification requests from the business.

Prepare documentation for review by system developers to program the MII system to fulfill the requests from the business.

Document various use cases of business processes and procedures from SOP’s.

Create detailed documentation for performing System Integration Testing (SIT) and User Acceptance Testing (UAT) for developed modules.

Perform Unit Testing and End-to-End Testing of MII functionality prior to release to UAT.

Create Business Process Procedures on the use of the MII modules created.

Train Shop Floor Operators on the proper use of the MII system for new system enhancements and modifications.

Respond to technical support requests for assistance with MII application or hardware issues.

Oversee escalation of technical problems identified as critical to continued operations.

Escalate issues to Senior Enterprise MII Developer and effectively communicate with all levels of TIMET management.

Implement technical changes in MII to address break-fix items in the application or integration related issues.

Worked closely with Production Control Analysts in addressing shop floor issues and to support continuous improvement of MII.

Collaborate with Production Control Analysts and Site Management to negotiate priorities and timelines for deliverables to establish project plans.

Establish delivery schedules for continuous improvement efforts and work with Senior Enterprise MII Developer to meet commitments.

Define delivery schedules for break-fixes and work with Senior Enterprise MII Developer to meet projected deadlines.

Perform ongoing analysis of implemented technical framework to identify improvement opportunities.

Participate in developing prototypes and capturing feedback as part of project implementation process.

Capture and report time worked on each phase of projects.

January 2009 – November 2012

IT Liaison TIMET

Part of project team implementing MII/SAP system to automate plant processes.

Support users within the TIMET organization locally and globally.

Maintain IT owned computer assets and systems to ensure a safe and secure infrastructure.

Maintain site phone systems to ensure reliable communications within and outside the facility.

Maintain site cell phones and BlackBerry’s for user community.

Collaborate across sites and teams to share information and coordinate on new ideas at the weekly IT Services meetings.

Played a key role in transforming the Local HTML Intranet site to SharePoint.

Troubleshooting and installation of hardware and software on local systems.

Update and complete all assigned work orders for the various supported sites.

Consult end users on new and existing technologies to assist in completing projects with the desired outcomes while conforming to company standards.

Install and perform minor networking configuration of switches.

Successfully converted archived melt data from an old HP Open VMS system to a usable windows format.

Maintain analog and digital phone system.

Education

American Intercontinental University

Bachelors Information Technology, Network Administration, 2006 - 2007

4.0 GPA

Orange County Community College

Associate's degree, Computer Information Systems, 1995 – 1997

Recommendations

"Heath is the Lotus Notes guru. Anytime I had issues with Lotus Notes, I would go to him immediately. Heath was also responsible for creating the instructions to migrate all of the FAA Laptops to Active Directory. Heath is a team player and wonderful individual to work with. Highly recommended!"— Roy Villa-Agustin, Network Administrator, FAA, worked with Heath at AMTI

"I worked with Heath for over 2 years at AMTI. Heath was quick to learn the complex systems used by the Federal Aviation Administration. I helped train Heath when he first started. On many days I would turn to Heath for help on the systems I trained him on. Heath is a self-starter and took on projects which he didn't have to. He is always looking for ways to improve the system. He is articulate and professional. I would recommend Heath to anyone looking for an intelligent, hard-worker who isn't afraid to get his hands dirty."— Michael Colburn, Network Administrator, FAA, worked directly with Heath at AMTI

"Heath is a very insightful professional that brings an unrivaled expertise to assist fellow classmates to ensure they understand the details of the assignments."— Louie Jackson, Tool Control Manager, FRC East Site Willow Grove, PA, studied with Heath at American Intercontinental University

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