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Mental Health Manager

Atlanta, GA
April 20, 2020

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Pamela Jackson

**** ******* ******

Union City, GA



Highly-skilled, experienced and motivated professional seeking position as a Case Manager


●20 years experience in patient care

●Well-versed in patient monitoring and documentation

●Strong background in mental, emotional, and behavioral health assessment

Outstanding collaboration and communication skills


Atlanta Medical Center (Wellstar), East Point, GA - Mental Health/ Emergency Room Technician, August 2015 - Present

●Coordinate with psychiatrists and PET assessors to implement, monitor, and document individual treatment plans for patients including those suffering from behavioral health, alcohol/ substance abuse, suicidal and homicidal issues

●Assist physicians and nurses with administering vital signs, EKGs and obtaining urine specimens and served as preceptor for new employees/ trainees

●Triage patients according to their specific health issues and severity of symptoms/ conditions

Grady Memorial Hospital, Atlanta, GA - Patient Safety Monitor Technician II, December 2013 - October 2015

●Obtained and recorded patient vital signs, cardiac monitoring information, and blood collection

●Performed clerical administrative duties including documenting all patient interactions and general office paperwork all in strict accordance with HIPAA standards

●Provided direct assistance to patients from escorting them to and from examination rooms to personal grooming and hygiene

CSS Home Nursing Agency, Atlanta, GA - Home Nursing Aide, May 2011 0 August 2015

●Provided direct care to patients recovering from a broad range of conditions from illnesses and accidents to childbirth

●Administered medication to patients according to physician’s specific directions and documented each administration

●Assisted with various tasks as needed throughout the facility

Care Master Medical Services, Atlanta, GA - Home Healthcare Provider, February 2007 - December 2011

●Provided transportation for patients to and from medical appointments

●Administered prescribed medication according to physician’s specific directions and documented each administration

●Assisted patients with everyday activities including personal grooming and hygiene routines, walking and performing daily movements

New Horizon, Atlanta, GA - Head House Parent/ Instructional Aide, June 2000 - December 2006

●Monitored the behavior of mentally-challenged individuals and, after recording observations, reported each patient’s physical, mental and emotional conditions to the medical staff

●Provided practical and accessible training in both individual and group settings for patients to teach life management skills

●Performed routine assessment, monitoring, and recording of each patients’ vital signs


●Ashford University - *Online - Bachelor’s, Behavioral Science, March 2017

●University of Phoenix - Columbus, GA - Associate’s Degree, Healthcare Administration (Healthcare Management), August 2011

●First Step Health Agency- Columbus, GA - Certificate, Nursing Assistant/ Phlebotomy, October 2004


●Case Manager - Behavioral Health Services - Atlanta, GA, September 2019 - Present

●Clothes for the Homeless (*started and maintain) - Atlanta Medical Center ER - Atlanta, GA, April 2019 - Present


●Homeless Initiative Program Community Service Award - Fulton County Sheriff’s Department - Atlanta, GA, August 2019

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