Christena Thevanatkarunai

Email: adcvwy@r.postjobfree.com

Phone: 647-***-****

Highlights and Qualifications:

-Motivated team member or independent worker.

-Committed to hard work with a positive attitude towards learning.

-Proficient in Microsoft Word, Excel, PowerPoint, Publisher.

-Ability to deploy a wide range of interpersonal skills to achieve results.

Employment History:

Hudsons Bay Company (Item Set Up Associate) 2019(Sept) – 2020(Mar)

-Item setup, categorization, and brand merchandising.

-Set up all new items and define where items should be assorted in appropriate web folders for optimal exposure and ensure timely live date.

-Review items in the preview environment and asses if correct attributes are in place – color, size, and description.

-Once reviewed set them up as ready for production on the web page.

TD Canada Trust (Lead Operations Officer – TD Wholesale Banking) 2017(Oct) – 2018 (Aug)

-Maintain and create new client profiles on Loan IQ, Murex, Salesforce, Global and Petr.

-Apply due diligence and KYC through various systems used for new and existing clients.

-Map client accounts on GoldTier application after AML approval for Corporate Lending accounts.

-Ensure quality and efficiency of workflow, while adjusting to changing work priorities.

-Achieving Customer Service standards by continuously reaching Service Level Agreements, with minimal error.

-Provide accurate and timely response to rush account setups and inquires.

-Contribute to a positive work environment by adding value to the work and assisting my colleagues.

TD Canada Trust (Credit Admin Officer – Small Business Banking) 2016(Apr) – 2017(Oct)

-Ensures that credit analysts are successful in their role by attaching all required documentation on Creditlink and escalating deals that require further examination.

-Review customer accounts and program temporary loans authorized by the manager for short term business needs. Verify these temporary loans the next day for compliance purposes.

-Providing legendary experience to the retail small business managers/branch by answering phone calls and emails daily pertaining to the status of the credit deals and documentation required.

-Responsible for providing area managers with daily reports pertaining to daily turnaround times for 2 of the 3 regions: Toronto & Edmonton.

-Reviewed accounts, and programmed demand loans instructed by credit analyst. If majority of account was paid and in operational use, the term out was cancelled.

-Off board/On board new staff members, and update limit letters to be sent to credit quality group.

-Selected to join the CCJ (Customer Complete Journey) project whereby we aim to reduce cycle times for credit applications and increase the banks funding rate.

-On-the-spot Spark Winner May 2017

TD Canada Trust (RESL Vendor Admin Officer) 2015(Jan) – 2016 (Apr)

-Successfully executed day-to-day vital due diligence of customer information verification for the TD/First National (FN) vendor relationship.

-Reviewed customer profiles, validate the information on TD system, and ensured that the information communicated to FN underwriters and fulfillment team was delivered in an accurate and timely manner.

-Consistently exceeded SLA requirements while maintaining rapport with partners to deliver a legendary experience.

-Leveraged by Senior Manager to train and coach new hires - produced reports to manager with summary of deals logged, and QA verification reports for staff members.

-Utilized strong analytical skills to confirm income of the applicant, funds to be used for down payment by examining accounts, and ensuring that resources were available.

-On-the-spot Spark Winner August 2015

TD Canada Trust (Customer Sales Representative) 2013(Jan) – 2015 (Jan)

-Delivered legendary customer experience by maximizing opportunities to identify referrals for new products and services based on the customers’ financial aim.

-Made reports of unusual transaction to better assist the bank in monitoring money laundering and suspicious activities. If cheques seemed irregular or not part of regular portfolio history, it was sent to CVS for further assessment.

-Adhered to all required legislation to ensure compliance and prevent reputational risk.

-Finished in top quartile in the district for 2014 paced at 164% year to date.

-Effectively led the L.E.I committee (Customer Experience Lead) by engaging the branch in campaigns to improve and maintain favorable L.E.I scores.

Penningtons (Team Leader/2nd key holder/Loss Prevention Leader) 2009(Mar) – 2013 (Jan)

-Proactively performed leadership duties by assisting store manager in ensuring products were merchandised and promotional changes were current.

-Proactively engaged all associates in Loss Prevention initiatives and followed policies and procedures of the company. As a loss prevention leader, I consistently monitored the shrink rate.

-Coached, trained and developed employees to establish knowledge and productivity within daily tasks.

-Ensured that visual presentation/marketing standards were maintained and effectively implemented according to company guidelines.

Education:

Ryerson University (Retail Management BComm)

A Bachelor of Commerce in the most dynamic industry: retail, understanding consumer market and economic strength.

-Contributed in a comprehensive research project for Ivanhoe Cambridge-Vaughan Mills Mall on sustainable consumer behavior practices. Reported the findings back to the professor and mall owners to gain better insights.

-Received first prize on a Groupon Case Study competition regarding the environment and collective buying industry.

Voluntary History:

Soul Church (Events Coordinator – Norwich, United Kingdom) 2018(Oct) – 2019(Aug)

-Plan and organize events for a church of 1200 members – Fundraisers, Christmas production, Charity events and outreach.

-Attend run sheet meeting and make appropriate changes in a timely manner and communicate with different departments – production team, host team, venue and key speakers for the church service.

-Attend meetings and collaborate with other department heads to plan future events.

-Research and contact vendors to build a strategic relationship for future events.

-Took part in Soul Foundation a ministry whereby we provide food for the homeless and supply them with clothing and temporary shelter.

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