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Manager Customer Care

Location:
New Delhi, Delhi, India
Posted:
April 20, 2020

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Resume:

VARUN CHHANGANI

TERRITORY MANAGER – Field Operation

Address: - 67/191, Pratap Nagar, Jaipur, Raj.

Mob: +91-911*******

Email Id: adcvrq@r.postjobfree.com

LinkedIn: www.linkedin.com/in/varunchhangani

Professional Summary

Strategic Field Operation Manager with 9 years of experience in operation, project, planning, leading and improving areas of Cost control and budgeting. Overseeing Operation and Project business activities with a strong history of devising precise and targeted business operations plans, managing E- surveillance among banking and Retail sector, reviewing performance and driving change. Forward thinking leader with ability in setting goals, quality standards and Strategy Implementation initiatives while leading quick and efficient attainment of goals. Better resource allocation, Vendor management and tracking inventory, bills to reduction of organizational loss.

Experience

2017-05 to Current Territory Manager – Field Operation

Securens System Pvt. Ltd, Jaipur, Rajasthan

Lead the team to install and operation of 5th generation Saas Based (Security as a service) E-surveillance system in Banking and Retail Sector monitor through CMS with major Client Like – SBI, Axis Bank, HDFC Bank, ICICI bank, PNB bank, Edelweiss, Agarwal Warehouse, McDonald's etc.

Implement the strategy at ground level and made changes according to situations to maintain the UP time of all the sites approx more than 90% as per SLA and TAT to prevent any incident.

Provided excellent customer care to maintain and improve customer relations, strengthen loyalty, strong relationship and increase product and service level to increase revenue up to 30%.

Increased profits by approx. 10% by CAPEX material for long term Projects.

Financially prepare information about ongoing cost of daily bases operational activities, projects, corporate strategies and upcoming projects available to stakeholders in quarterly.

Contributed to maintenance of more than 75% operating efficiency on all sites including Branches, ATM's and Retail Sector.

Partnered with vendors and suppliers to effectively manage in defined budget with completion of task in TAT.

Inventory management to track the material and reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

2015-07 - 2017-05 Area Manager – Field Operation

Securens System Pvt. Ltd, Jaipur, Rajasthan

Maximized productivity and management systems by establishing specific goals and managing operations and Project tasks.

Executed ticket tracking system and worked with Software team to create customized system to upgrade tracking and logging of work issues.

Enforcement business strategies by executing Strategy planning Cost control, and process refine to increasing revenue and effectively targeting new markets.

Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.

Maintained constructive client and vendor relationships.

2014-08 – 2015-06 Site Manager

Secure Automation Consultants. Barmer, Raj

Enforced alignment of project strategy with business objectives and shaped modifications to promote efficient project completion to work with senior leadership.

Delivered business strategy and developed systems and procedures to better operational quality and team efficiency

Delivered completed projects on time by prioritizing multiple tasks.

Documented safety action plans, quality initiatives, and team performance in efficiency system.

Skills

Leadership Customer Relationship Management

Strategy Development Financial Management

Decision Making Vendor Management

People Management Adaptability

Software

Microsoft Excel Microsoft Word

Microsoft Power Point C language

Linux Operating System Sprint

Google Drive Ms Office Outlook

Education

2004-08 – 2008-08 Bachelor of Engineering (B.E.): Electronics and Communication Engineering

University Of Rajasthan, Jaipur

Professional development completed in Mobile Communication.

Nominee for best Project of Advanced home security system.

Certification

Introduction of Linux

Language

English

Hindi



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