Mohan K M
Process Head / Operational Manager with an overall 20+ years of work experience
Experienced in handling Banking / Financial Services process from 2017
Quality Leader & Honeywell-USA certified Green Belt DMAIC Professional experienced in mentoring GB teams & piloting improvement projects using DMAIC tools
Improvement Concepts (5S and TPS-based Kaizen) implemented as Quality initiatives within the teams
Systematic approach (PDCA – Plan, Do, Check & Act) in managing teams
Work experience with teams from USA, Russia, Czech Republic and China for supplier assessment and improvements
Senior Assessor for all the Software Suppliers as part of Oversight process International Exposure
In USA for 6 months (4 months in 2008 & 2 months in 2006) as Tech Lead & ICE
(International Certification Engineer) with FAA (Federal Aviation Administration) Authorities and Boeing DERs (Designated Engineering Representatives)
In USA for 14 months (8 months during 2003 and 6 months during 2000) as Team Leader & Green Belt Professional
Supplier Assessment Auditor for teams from Russia, Czech Republic & China
Led teams of different nationalities during my stay in USA
For Supplier Assessment & Oversight Audits, I have worked with teams from USA, Russia, Czech Republic & China
Education and Certifications
2014 – EPGDM accredited by UK’s AMBA – 2 years Management Program Indian Institute of Management, Kozhikode
2003 –DFSS Green Belt
by VP and Six Sigma Plus Leader
1996 – Bachelor of Engineering (Computer Science and Engineering) CIT, Bharathiar University, Coimbatore
Role in MRL / Worldline – Process Head
In this role from 2017 for about 3 years, I have
Worked with all stakeholders (Business Team, Tech Team, Ops Team, Service Team, Bank-Clients, Merchants) to streamline the entire Financial Services process
Got ADAPTED to quick processing needs from POS till payment completion
Understood & improved upon the process beginning from the time when the card is swiped in POS terminal of the merchant till the related amount reaches the merchant
Documented & handled change management for the processes linking both Operations & Tech teams
Implemented the team needs, right from selecting the correct mindset of people, training the people as per the required process, executed the task using the team with enough entry & exit criteria and till the completed delivery of the task
Refined the process to have error-handlers at all important check-points
Improved the processes by using DMAIC set of GB tools 2012 to 2016 – Post Graduation in IIM with main subjects (Strategy & Operations)
Academic projects, International Conference Paper Submissions & Consultant projects for about 2 years (including 4 months project with Frost & Sullivan) Mohan K M
+91 – 948-***-****
Roles in Honeywell – Manager (Operations & Quality Improvement) Product Development Quality Leader
In these roles for ~ 14 years (1998-2012), I have
Worked with Honeywell USA & Boeing USA teams in Boeing products (B787 & B747-8 FMS) to help certify using DO-178B guidelines (Software Considerations in Airborne Systems & Equipment Certification) planning, development, verification, configuration management, quality assurance & certification processes.
Planned for product-test tasks (in addition to AOP) based on team needs, total estimation, infrastructure (hardware/software licenses), travel & training needs.
Used GB DMAIC Tools (TPM, SIPOC, PMap, C&E, Pareto, RCA/FMEA, Control Plan), 5S (Sort, Store, Shine, Standardize, Sustain) and Kaizen concepts to improvise the operational needs/changes of the software tools of Boeing and Airbus products.
Managed the team in order to develop their competency and improve their productivity. Performance model was created with more focus on System-improvements, personnel-issues to help achieve team-improvements.
Managed the team to address the partner feedback in addition to the review panels to improve on the test and certification aspects of the products.
Conducted SAOP (Supplier Assessment and Oversight Process) audits helping Honeywell DERs. These audits are conducted to determine supplier team’s technical oversight percentages for their Software deliverables.
Worked with Honeywell PDQEs in these product-lines (A320, A380, B787 and B747-8 FMS) to ensure that the product teams plan (using the planning phase audit) the resources correctly to accomplish the schedule, people and equipment.
Trained the teams on 6 Sigma Green Belt DMAIC tools and aspects of testing/certification (Example – Regression Analysis, Robustness Testing, Tool Qualification) thereby improving their quality and productivity.
Conducted all 4 SOI (Stages-of-involvement) audits using FAA Job-Aid.
Worked in organization level assessments (like CMMi, ISO) to a minimal extent Roles in Deccanet & Lan Eseda – Software Engineer, Software Tester In these roles for 2+ years from 1996 to 1998, I have
Worked in a tool by name, FasTest, which addressed the Unit Testing needs as part of the Software Development Life Cycle
Learnt to streamline process linkages between different phases of tool usage
Worked in different types of testing like Requirement based, Equivalence, Boundary conditions, List and Range of values & Coverage needs
Worked in a couple of test tools like Library management and Employee database management tools