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Talent Acquisition Quality Assurance Analyst

Location:
Muntinlupa, Philippines
Posted:
April 20, 2020

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Resume:

Krystel Jonelle N. Yumul

Permanent Address: #** Circle Drive St. VAA Homes II, Las Piñas City

Mobile: 091********

Email: adcvnt@r.postjobfree.com; adcvnt@r.postjobfree.com KEY SKILLS SUMMARY:

An experienced professional both in multinational and local companies. Has strong time management skills, multitasking skills, conflict management, problem solving skills and interpersonal skills that result in personal efficiency. CAREER HISTORY:

Bloomberry Resorts and Hotels, Inc (Solaire Resort and Casino) (May 2017 – Present) Process and Standards Specialist (Business Analyst) - HR Responsibilities:

Creates, reviews, and revises program Policies and Procedures

Regular audit of HR compliance to policies and procedures, and to Service Level Agreements

Demonstrates project leadership abilities on initiatives with cross-functional teams to improve business process.

Coach colleagues related to Project Management, Continuous Improvement, and Problem Solving

Conduct Researches, Data Analyses, and preparation of monthly and annual reports on HR trends, and new project suggestions, and current program goals and progress

Provides advice and counsel to Department Head, managers, and staff on updating and interpreting programs

Plans, directs, and administers various human resources programs

Proven business analytics, critical thinking, and stakeholder management expertise Accomplishments:

Streamline process on Employee Data Management

In place of HR Performance Scorecard and Dashboard

Revision and creation of various HR Policies and Procedures, and Process Document

(Talent Acquisition and Selection, Onboarding Management, and Offboarding Management, Clinic Operations, Payroll Instruction Report, Employee Records Management, Employee Data Update, Clinic Operations, Expat Visa Management, etc.)

Revamp of HR Demographics Report (Headcount Movement)

Conducted Lunch and Learn program for Root cause Analysis

Implementation of RCA Session for HR BOLD Incidents ANZ Global Services & Operations (July 16, 2012 – September 16, 2016) Reporting Analyst (Assoc. Business Analyst) – Reporting & Analytics COE

(Retrenchment)

Responsibilities:

Delivery of Hub Performance Dashboard, Business Management Reports and Presentation Packs

Business analysis and monitoring/tracking of RAG (Red, Amber, Green) status on Finance, Customer, Operations/Risk, and People metrics.

Finance:

Campus Cost - Total direct expense incurred by the hub, including all operations and enablement costs.

Campus Cost per FTE - Average cost per full time equivalent

Enablement Cost - Total direct expense of the Manila Support Function (MSF).

Campus FTE - Total number of Full Time Equivalent (FTE) staff, inclusive of all operations and enablement functions in the hub.

Enablement FTE - Total number of Full Time Equivalent (FTE) staff for the Manila Support Function

(MSF).

Seat Allocation - This measures the effectiveness of the team in maximizing allocated seats.

Overtime Cost - Measures the overtime costs incurred by the Hub

Revenue - generated income from business activities

Annualised Productivity (%, $, FTE) - Measures the operational efficiencies achieved by the business during the year through savings from productivity initiatives.

Customer:

Transaction Output - Total number of transactions processed for the month.

Turnaround Time - Measures the percentage of transactions processed within the target turnaround time.

Quality - Measures the percentage of transactions processed within the target quality.

Transaction per FTE - Total number of transactions processed per Operations FTE.

Process/Risk:

BOLD Incidents (Total, New) - Number of incidents affecting or interrupting business operations.

(BCP etc.)

Overdue 2/3/4 Rated Audit Items - Number of audit items rated 2/3/4 already overdue.

ATOM Productivity – Workware; Measures how close a processor is working against the standard time (agreed time to complete a core task).

ATOM Utilisation – Workware; Measures the percentage of time spent on core work (routine activities performed by a team in order to complete their function or non-Diverted tasks).

ATOM Efficiency – Workware; Complex productivity is a function of actual time spent on core tasks against how close a processor is working against the standard time.

People (HR):

Annualised Turnover - Total staff attrition in the hub, annualised for the full year.

(Voluntary,Involuntary)

Absenteeism - Measures the percentage of productivity lost due to unplanned leaves (sick leave and carer's leave)

High Performer Retention Rate (Annualised) - Percentage of high performers retained within ANZ as compared to the total population of high performers, annualised for the full year.

Online Training Compliance - Measures the percentage of staff that have completed mandatory online training applicable to their role on time.

Diversity (Women in Mgt.) - Measures the percentage of women in managerial position and above roles against the total population of Managers and above employees in the hub.

Diversity (Specially-Abled) - Refers to the number of specially-abled staff hired for the current fiscal year.

Understand business analysis process, documentation and communication requirements.

Participates in continuous improvement projects.

Leads the department wide Engagement stream.

Accomplishments:

Consistently meets Service Level Targets

Improvement/simplification of reports/presentation packs

Successful completion of Business Analytics and Reporting HR Operations Analyst – HR Shared Services

Responsibilities:

Process New Hire, Transfers and Termination of employees.

Responsible for reviewing current HR process and procedure in response to global business process improvements.

Keep PeopleSoft and other HR related spreadsheets up to date with accurate data.

Preparation and timely submission of Weekly and Month-end Reports.

Assist in processing of employee benefits.

Part of department wide Engagement stream.

Accomplishments:

Consistently meets Service Level Targets

Contribute ideas for process improvements within the team

Assisted in data gathering for HRF

Aeon Credit Technology Systems Inc. (April 16, 2012 – July 10, 2012) Sourcing & Onboarding Specialist – Human Resources Responsibilities:

Source for IT Programmers in different Search Engines

Pre-employment Background Screening.

Preparation 201 Files, Gov’t Forms (BIR, SSS, Philhealth, Pag Ibig), and Bank Application form that needs to be accomplished by the Shortlisted Applicant.

Facilitates and conducts New Employee Orientation Accomplishments:

Organized the first Open-House recruitment event of the company Belo Medical Group (March 2, 2010 – April 13, 2012) HR Specialist - Human Resources

Responsibilities:

Source and screens applicants from Job Portals, Employee Referrals, Walk In, and Vendors.

Administers Test required for the position. (Acctg. exam, IT exam, Psychological Exams, etc.)

Pre-employment Background Screening.

Facilitates and conducts New Employee Orientation Program (includes preparation of Employment Contracts, Gov’t Forms (BIR, SSS, Philhealth, Pag Ibig), and Bank Application form.

Monitors Performance Management System (coordinates with the Department/Branch head for the 3rd and 5th month Performance Evaluation of the probationary employee and for the Annual Performance Evaluation).

Relieved for the HR Officer for Timekeeping and Attendance for 3 months and assisted in Employee Relations

Manages Flight booking and accommodations for employees travelling within and outside of the country., catering and venue requirements for conferences, meetings and functions hosted by the CEO's Office, ensuring cost effectiveness and quality service

Manages/facilitates company and departmental events such as Functions, Meetings, Trainings etc.

(Catering, Venues, program flow)

Assist on any clerical needs during monthly EXECOMM and MANCOMM. Accomplishments:

Designed and implemented Employee Referral Program as an additional source for applicants

Successfully hired pioneer Customer Care Agents for In-House Call Centre

Worked closely with HR Manager for additional or improvements on employee benefits and performance rewards based on Annual Attrition Analysis for better employee retention.

Collaborated with Document Controller for NABH accreditation

Organized departmental/company-wide events (Summer Outing and Christmas Party) STREAM GLOBAL SERVICES (May 25, 2009 – Dec. 31, 2009) Recruitment Coordinator - Human Resources

(End of Contract)

Responsibilities:

Responsible for Posting Job Vacancies to different Job Portals.

Source and screens applicants from Job Portals, Employee Referrals, Walk In, and Vendors.

Assess applicant’s Background and competencies.

Preparation of Employment Contracts, Gov’t Forms, and Bank Application form.

Checks Pre-employment requirements.

Submits Recruitment Reports.

GENPACT LLC (July 1 '08 – May 8, 2009)

Recruitment Associate - Recruitment

(End of Contract)

Responsibilities:

Responsible for Posting Job Vacancies to different Job Portals.

Source and screens applicants from Job Portals, Employee Referrals, Walk In, and Vendors.

Assess applicant’s Background and competencies.

Preparation Employment Contracts, Gov’t Forms, and Bank Application form.

Checks Pre-employment requirements.

Submits Recruitment Reports

Accomplishments:

Consistently meets targets

Awarded Highest Successful Recruits

Awarded Highest no. of Show Candidates

WEST AVENUE THEATRES CORPORATION (Oct. 10, '07 - Feb. 28, 2008) HR Assistant for Recruitment - Human Resources

Responsibilities:

Responsible for Posting Job Vacancies to different Job Portals.

Source and screens applicants from Job Portals, Employee Referrals, Walk In, and Vendors.

Assess applicant’s Background and competencies.

Pre-employment Background Screening.

Preparation of Employment Contracts, Gov’t Forms, and Bank Application form.

Facilitates and conducts New Employee Orientation Program.

Assisted in Labor Relations

EDUCATIONAL BACKGROUND:

Tertiary:

Bachelor of Arts in Community Development

Major in Community Psychology

De La Salle University – Dasmariñas

2007

Secondary:

University of Perpetual Help Rizal (Las Piñas City) 2002

Elementary:

Perpetual Help College of Rizal (Las Piñas City)

1998

Trainings:

Lean Six Sigma Green Belt Certification Training (Oct. 2017)

HR Data Analytics (Aug. 2017)

Project Management 101 (May 2016)

Team Lead Development Program (June 2016)

Working in a Global Virtual Team (July 2013)

Influencing Through Effective Thinking (July 2013) Other Related Skills:

Proficient in Microsoft Word, PowerPoint, Microsoft Excel

Knowledgeable in Taleo, Insys, OBIEE (Oracle BI Enterprise Edition), PeopleSoft, Minitab.



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