DAYREL ELIZABETH SIPES

WINDHAM, NH ***** Cell: 603-***-**** adcvlv@r.postjobfree.com

Experienced professional with over 20 years of customer service. Highly skilled in managing projects, mitigating dissatisfaction and increasing customer loyalty through targeted service. Friendly and decisive approach to resolving challenges.

Skills

High Customer Retention

Excellent Communication

Business development and planning

Dependable and Reliable

Work Summary

4/2017 TO CURRENT

FRONT DESK MANAGER, IHS – HOUSTON, TX 77022

•Responsible for the hiring, training, and management of 6 front desk agents for a 82 room hotel

•Provided prompt responses to surveys on TripAdvisor, Booking.com, and other websites

•Regularly held huddles with staff and Management for policy updates and procedure update

•Responsible for maintain hotel operation when General Manager not in house

9/2015 TO 04/2017

FRONT DESK AGENT, ISLAND HOSPITALITY WEST PALM BEACH, FL 33401

•Provide guests with superior service, including making recommendations and suggestions

•Liaised with housekeeping and maintenance to ensure guest satisfaction and room availability

•Worked fast-paced front desk during primaries for a 130 room hotel with over 75 check-ins/day

1/1988 TO 04/2007

SYSTEM SALES ENGINEER, IBM/SIEMENS SANTA CLARA, CA 95052

•Consistently Exceed yearly quota by over 110% each year

•Maintained a high level of customer satisfaction and customer retention

•Generated new business leads through direct customer engagement and lead groups

•Operated with integrity, trust, and sustained credibility with internal and external clientele

Education

01/1993

Certificate in Data Communication

New York University, NY 10003

01/1994

Bachelor of Science in Commerce, Major in Decision Science and Computers

Rider University, NJ 08648

Contact this candidate