Administrative Assistant Customer Service

Jacqueline Chatmon

**** ******** *****

Clinton, Maryland 20735

Mobile: 240-***-****

Email: adcvjp@r.postjobfree.com

SUMMARY

As Human Resource Assistance with over ten years of Administrative Assistant, Sales, Customer Service, Federal Financial, Management and Leadership experience. Proven abilities in creative and strategic input for local and national program planning; including branding, sales initiatives, and community building. Skilled and proved ability to work effectively with division personnel at different levels in varied situations under the pressure of tight time constraints. Established high degree of dedication and commitment to peak performance.

PROFESSIONAL EXPERIENCE:

GovStrive March 2018 – Present

Department of Homeland Security Arlington VA

Human Resources Assistant

Review documents for completeness and required signatures, dates, and attachments. Verify employment information according to office procedures. Locate and verify information in official human resource files. Assist in application of specified factors to rank employees by competitive level. Provide general information concerning human capital processes and procedures. Refer inquiries about specific issues or actions to the appropriate specialist. Obtain general information concerning employees. Enter data, complete forms, and add missing information to human resource documents, files, and records. Retrieve, print, or store automated information. Prepare appropriate selection certificate of eligible applicants or referral list. Take appropriate action to process new employee. This includes identifying the selectee within the USA Staffing system. Notification of tentative job offers (TJO). Provide applicable security paperwork after acceptance of TJO. Preparer SF52. Advise selecting official on hiring procedures and requirements. Assist in new employee training/orientation, which is held on a bi-weekly basis. Maintain applicant file. Distribute, track, and prepare human resource personnel actions request. Enter Time-to-Hire (T2H) data in table of organization(s) and pipeline on a daily basis. Electronically update position descriptions.

Advised selecting official on hiring procedures and requirements. Retrieve personnel action requests via the Portal, code and distribute them to the HR Specialists for signature.

Assisted in new employee training/orientation, which is held on a bi-weekly basis.

Maintained applicant files and distributed, tracked, and prepared human resource personnel actions request.

Current and proficient skill using EmpowHR system is required

Entered Time-to-Hire (T2H) data in table of organization(s) and pipeline on a daily basis.

Electronically updated position descriptions.

Demonstrate very strong experience processing SF-52 personnel and payroll actions in the EmpowHR personnel/payroll system and troubleshooting issues.

Provided customer service to employees with questions, verbally or in writing.

Interpreted policy and regulations in order to resolve business related issues and concerns.

Utilized a variety of personnel payroll and other automated processing systems to process Human Resources actions. Enter approved personnel actions in the EmpowHR system, research and resolve complex employee personnel/payroll issues.

Processed the full range of personnel transactions in accordance with OPM Guide to Processing Personnel Action.

Communicate verbally and electronically with staff and customers.

Controlled separation documents and assured that all accountability has been satisfied prior to authorizing final payment. Make verbal tentative offer, coordinate fingerprint adjudication, negotiate Entrance on Duty (EOD) date, prepare final offer letter, and code the personnel action for HR Specialist approval.

Provided assistance to administrative officers and their staffs regarding changes necessary in requested actions, proper method, timely submission, etc.

Copy, scan, file, shred, and collect information from customers.

PS Tax Services May 2015 – March 2018

Administrative Assistant Bowie, MD

As Administrative Assistant, provided secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies. Assisted in property \management to ensure accuracy of ownership and updated inventories. Purchased supplies and equipment, and serves as

collections officer. Resolved complex travel issues and reviewed travel records for accuracy. Entered or validated time

and attendance records. Prepared, edited, and finalized official correspondence. Developed and interpreted guidance on

program planning, execution, and evaluation for the compliance, accounts management and/or taxpayer education and

communication functions. Studied problems facing operating unit functions or those of particular concern within the

organization assigned.

Analyzed assigned program areas to discern trends in program delivery and consolidate report data to measure the effectiveness in meeting baselines or the degree to which program plans and achievements support strategic initiatives.

Provided technical guidance on issues, proposals, and activities impacting program operations, and ensure operating units are in alignment with regulatory and administrative provisions and requirements.

Reviewed proposals to alter or modify concepts, processes, or functions for compatibility with program goals and objectives, as well as evaluate new requirements, policies, and modifications for impact on program operations, systems, and resources.

Coordinated site visits to conduct briefings, studies, implement program initiatives, review program effectiveness, and identified additional system or revision in work processes required.

Prepared reports concerning identified issues, explaining program differences and recommending improvements and corrective action for program operations, where differing or competing viewpoints may occur.

Presented findings, conclusions, and recommendations as a result of program studies, projects, or reviews conducted and disseminate revised procedures and changes in program operations.

Jacqueline’s Styling Studio, LLC April 2000 – Present

Business Manager Clinton, MD

As Business Manager, performed day-to-day oversight, management and control over a hairstyle salon acquiring the financial resources involving the formulation, execution and analysis of the investments budget and funding requirements. Oversaw the marketing, administrative, and payroll functions of the business while reviewing financial reports, estimates projected costs, to develop activity financial plan. Conducted management review of patron programs to identify problems and initiate appropriate corrective measures to improve quality and service.

Founded and managed all features of business, including customer service, accounting, inventory management, sales, marketing, staffing and training.

Provided outstanding customer service while continuing to grow business.

Maintained a loyal customer base of over 150 guests

Answered the telephone and makes appointments. Ensures that appointments are properly logged and service are provided at scheduled time.

Received cash payment for services and is accountable for cash received. May serve as alternate fund custodian.

Provided assistance in determining quantity and kinds of supplies needed and ensures needed supplies are available.

Managed inventory effectively to ensure high productivity.

Maintained client retention and new client recruitment.

Lockheed Martin September 1995 – April 2000

Analyst Arlington, VA

As Analyst, managed projects or programs to include timeline, budget, scope, and quality. Served as a program advocate to ensuring objective of the programs were met and were in accordance with strategy and outlined job objectives, appropriately responds to phone, email, or in-person inquiries and support request from clients, visitors, and staff.

served as a planner, analyst, and advisor to lead analyst and management on program cost analysis, life-cycle management, annual/multi-year and long-range fiscal/program planning, and /or commercial issues for a broad range of acquisition programs.

Provided technical assistance to leadership and staff in the review, maintenance and organization of calendars,

human resources coordination, document management/control, office supply requisition, tracking of project

deadlines, etc.

Utilized various systems to extract and produce data for reporting and tracking purposes.

Analyzed findings and recommended ways to resolve problems or improve work in operational support areas.

Reviewed and edited privacy and FOIA compliance documentations for accuracy, editorial and to ensure compliance with policy, legislation or regulations.

Advised on applicable laws and regulations, policies and procedures.

Analyzed desired program plans and procedures against alternatives to develop possible approaches to achieving program objectives.

Identified and addressed problems requiring changes in current practices.

Department of Defense March 1994 – September 1995

Data Technician Washington, DC

As Data Technician, improved performance and functionality of financial and computer communication systems; facilitated and performed monthly follow-up requirements with contracting and service lines to ensure invoices and obligations are being monitored and paid timely. Analyzed and maintained knowledge on all architecture for accounting procedures according to Department of Defense (DoD) and Defense Finance and Accounting (DFAS) regulations while establishing policies and methods to execute a full range of accounting services, Manage and develop database according to client request while analyzing client data and establish processing procedures.

Assisted with planning, coordinating and developing budget proposals.

Analyzed administrative systems, workflows, and reporting requirements to increase efficiency and effectiveness of local program operations.

Developed life cycle cost analyses of projects or performs cost benefit or economic evaluations of current or projected programs.

Conducted detailed analyses and advises on the organization, methods, and procedures for providing administrative support pertaining to matters such as records, communications, directive, forms, files, and documentation.

Analyzed budget projections assessing validity of assumptions and consistency of estimates.

EDUCATION

Bowie State University, Bowie, MD

Degree: Bachelor of Science in Mass Communications Broadcast

Degree Received: May 2018

CERTIFICATIONS/TRAINING

Power Point, Outlook, Access and Word, Microsoft Excel; familiar with GFMS, SharePoint, Banner System, Data Warehouse, DRP reporting system, In Design, Lotus Notes v8.0.2, Adobe Page Maker, Adobe Illustrator 10, Pipeline, EmpowHR, ExecSec Task (ESTT), USA Staffing, TMS, USA Staffing, and E-Verify.

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