Veteran Team Lead with top-level skills in Problem-solving and Teamwork skills. Likeable personality and customer-focused background coupled with expertise in Training Operation. Prepared to tackle new challenges and build success with exciting organization.
QUALITIES & SKILLS
Pro-active attitude towards work.
Possess excellent interpersonal, communication, leadership and motivational skills with proven abilities in team management.
Possess very good planning, organizing and administration skills.
Readiness to accept and accommodate last minute changes and immense ability to handle multiple tasks with excellent time management.
Quick learner, adapts to new conditions with ease, listens and takes directions well and flexible to work.
Eye for detail.
Proficient in MS Office and MS Outlook express.
NIST Institute Pvt. Ltd Dec 2016 to Present
Team Lead Training Operations
Oversee day-to-day responsibilities for the department, including scheduling and booking resources, managing student registrations, reconciling reports with finance, and other special projects as required.
Responsible for preparing a 360 days’ course calendar for all branches across India before starting of the new financial year
Creating training framework and matrix using ADDIE model to ensure training requirements and competency levels of the trainers
Single point of contact (SPOC) for all international communication and coordination with UK safety boards like NEBOSH, IOSH, British Safety Council, IEMA, RoSPA etc.
Communicate with team members, trainers and management to ensure all needs are met.
Process registrations with attention to compliance with operational policies and standards.
Organized, reviewed and filed paperwork for secure recordkeeping.
Contributed to devising and enforcing effective policies, accurate budgets and daily procedures.
Ordered supplies based on stock quantities, expected usage and budget limitations.
Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
Developed and updated spread sheets and databases to track, analyse and report on registrations, Results and Trainer Utilization.
Coordinated domestic and international travel arrangements for trainers including booking airfare, hotel and ground transportation.
Provided logistical support for Training programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Gathers data about course success and participant experiences to help with future course planning.
Compiled Examination Arrangement Handbook for various course in line with UK Board policies.
Planned and deployed Trainers for the training programs across India & Internationally.
Liaise between trainers and course participants.
Ensured proper tracking of databases of all students and instructors leaves, attendance, scores and overall performance.
E-search Advisors (NIST Institute Pvt. Ltd.) July 2016 to Nov 2016
Sr. Executive Online Marketing
Collate and report back monthly on performance statistics for all digital communications across all channels, using these statistics to influence future digital activity.
Act as a brand guardian in terms of look and feel of online communications.
Overseeing PPC campaigns monitoring their performance and return on investment.
Writing informative and effective search engine optimised copy for the website and external blog postings.
Managing the company’s email marketing campaigns.
Monitoring return on investment for the different online marketing campaigns.
Managing the organisations Social Media accounts ensuring all copy is relevant for the different platforms.
Managing the content diary for social media content.
Keeping up to date with changes and advances in social media and advising on new channels and approaches to adopt.
Monitoring social media for company mentions and engaging with customers where relevant
Eyeball Media Pvt. Ltd July 2012 to Jan 2015
Manager Client Servicing & Key Accounts
Excellent communication skills, ability to convince & influence Senior Level decision makers, build Client - relationships
Assisting the Team Leader to manage the team
Responsible for the BD actions - daily sales efforts, Tele-calling, performance & development of team
Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
To seek and develop client development opportunities
To contribute to the process to win new business.
Providing customised solutions to clients
Providing support to the Sales team to close deals for the company
Researching relevant Client database
Training new recruits in the Client Servicing team
Diligently working with clients for follow up & release of payments
Maintaining MIS reports for the team
Project Details – Events & Exhibitions
Kids Only Carnival 2013
Robin Sharma –Leader Without a Title
South India Property Show – International (USA, Singapore & Kuwait)
Paatti Sonna Kathaigal
Times Business Solutions Ltd Dec 2010 to Jan 2012
Responsible for coordinating & interacting with the clients.
Understanding the client business needs & delivering timely result
Sourcing Candidates from TIMES JOBS.COM portal, database, reference, headhunting
Preparing schedule to work daily interacting with client about the requirement and candidate details
Lining up the candidates for the interview and following up with the candidates.
Good team player with strong interpersonal & communication skills
Effective in building positive relationship & rapport with the clients
Self-driven & highly motivated
Excellent communication, strategy, sourcing & negotiation skills.
Dhanus Technologies Sept 2006 to Jul 2007
Calling US customers to collect the information regarding their Debts.
Promoting the Debt management service to customers.
Helping to consolidate debts like credit card bills, medical bills, personal loans etc.,
Probing to the customers to get amount that which they owe towards each bills.
Calculating the debts amount and the interest rate.
Depending upon the criteria ask the customer to enrol for the debt management program.
Verifying customer details.
Transfer the call to the debt manager (US Client) and brief about the customer’s Debt details.
Meeting targets on a regular basis.
B.E in Computer Science Engineering, Jeppiar Engineering College, Anna University, 2010
Diploma in Computer Science Engineering, Panimalar Polytechnic College, 2006
Higher Secondary, St. Theresa Girls Higher Secondary School, 2004
SSLC, St. Kevin's Anglo Indian High School, 2002
Father’s Name : David S
Date of Birth : 07.03.1987
Gender : Female
Nationality : India
Marital Status : Married
Linguistic : Tamil and English
MARY ROCKSANA D
Team Lead Training Operations
Mobile No: +91-984*******
Address: No. P7, Horizon Apartment, 1030 Thiruvottiyur High Road Rajakadai, Chennai – 600 019
Email ID: firstname.lastname@example.org
I hereby declare that above-mentioned information is correct to the best of my knowledge and belief.
Place: Chennai -19 Signature
Date: (Mary Rocksana D)