**** ******* ******, ***** ******, Jhb, SA
As a competent personal in hospitality and customer service, I would love to apply in your reputable organization with great interest and enthusiasm. As my skills and qualification match requirements. Hence forth I am forwarding my resume with confidence and I will bring much contribution to your organization.
Through at my career I have qualified experience in food production and customer satisfaction quality service, bratty I am flexible and suited in food and beverage as a whole. I am a strong energetic intelligent man believe in growth an all aspects of life and always believe in working as a team.
●Nationality : Zimbabwean
●Gender : Male
●Marital status. : single
School : Foundation College
Grade : O level certificate
Courses : Function Organization, Stock Control, Customer Services, Cashiering and Bartending.
: Basic Food Hygiene
: HACCP Awareness Programme
: Basic hotel services at Prosperity Hospitality Training
COMMUNICATION SKILLS Positive attitude
Up selling technique
Telephone handling procedures
Fire and Emergency
: Manager at Rivonia On Deck club and Restaurant
: Bhuddha Bar as a waiter ( Dubai Marina)2016 to 2018
: Jumeirah Hotel Group LLC, Dubai as a waiter 2015 to 2016
: Andiccio Restaurant as a flour manager 2012-2014
: Lattelicious as a waiter. 2009-2012
: Misty Hills Country Hotel as a waiter 2007-2009
DUTIES AND DRESPONSIBILITIES
●Responsible for maintaining service standard in accordance with establishment.
●Achieve sales and profit target and enhance the margins.
●Maintain high standard customer service.
●Monitor and coach all colleague
●Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
●Identify and take all opportunities to enhance the quality of service (guest recognition, resort knowledge)
●Recognize customer dissatisfaction promptly and resolving the situation according to individual level of responsibility
●Manage shifts, standards, product quality.
● Investigate and resolve complaints concerning food quality and service.
●Control food costs to meet targets and profit margins.
●Complete administrative tasks and miscellaneous reports
●Use of up-selling techniques and communication skills to strive the sales
● Ability to calculate costs, transections and sales reconciliation
PERSONAL ATTRIBUTES AND CHARACTER
. Friendly and engaging personality
. Fluent in English, excellent and good working languages
. Honest, integrity and diplomacy with good personal relationship skills.
. Good team collaborator and loyal
. Good knowledge in M.S. Word, Excel Windows and Internet Explorer
HOBBIES: I'm an athletic person who loves swimming and soccer
(1) Jumeirah Hotel Restaurant Group, Dubai
Mrs Ronan Satohang (General Manager) +971-**-***-****
(2) Marriott Hotels, Dubai
Mr Shifan Mohammed (Buddha Bar) +971*********
(3) Mr Hugo (Pizza Vinno) South Africa +271*******
(4) Mr. J khubeka (Misty Hills Country Hotel) South Africa