CURRICULUM VITAE

MGUNI NQOBANI

Mobile: +276********

**** ******* ******, ***** ******, Jhb, SA

Email: adcvhi@r.postjobfree.com

CAREER OBJECTIVES

As a competent personal in hospitality and customer service, I would love to apply in your reputable organization with great interest and enthusiasm. As my skills and qualification match requirements. Hence forth I am forwarding my resume with confidence and I will bring much contribution to your organization.

Through at my career I have qualified experience in food production and customer satisfaction quality service, bratty I am flexible and suited in food and beverage as a whole. I am a strong energetic intelligent man believe in growth an all aspects of life and always believe in working as a team.

PERSONAL DETAILS

●Nationality : Zimbabwean

●Gender : Male

●Marital status. : single

School : Foundation College

Grade : O level certificate

Courses : Function Organization, Stock Control, Customer Services, Cashiering and Bartending.

: Basic Food Hygiene

: HACCP Awareness Programme

: Basic hotel services at Prosperity Hospitality Training

COMMUNICATION SKILLS Positive attitude

Complain handling

Up selling technique

Telephone handling procedures

Fire and Emergency

WORK EXPERIENCE

: Manager at Rivonia On Deck club and Restaurant

: Bhuddha Bar as a waiter ( Dubai Marina)2016 to 2018

: Jumeirah Hotel Group LLC, Dubai as a waiter 2015 to 2016

: Andiccio Restaurant as a flour manager 2012-2014

: Lattelicious as a waiter. 2009-2012

: Misty Hills Country Hotel as a waiter 2007-2009

DUTIES AND DRESPONSIBILITIES

●Responsible for maintaining service standard in accordance with establishment.

●Achieve sales and profit target and enhance the margins.

●Maintain high standard customer service.

●Monitor and coach all colleague

●Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information

●Identify and take all opportunities to enhance the quality of service (guest recognition, resort knowledge)

●Recognize customer dissatisfaction promptly and resolving the situation according to individual level of responsibility

●Manage shifts, standards, product quality.

● Investigate and resolve complaints concerning food quality and service.

●Control food costs to meet targets and profit margins.

●Complete administrative tasks and miscellaneous reports

●Use of up-selling techniques and communication skills to strive the sales

● Ability to calculate costs, transections and sales reconciliation

PERSONAL ATTRIBUTES AND CHARACTER

. Friendly and engaging personality

. Fluent in English, excellent and good working languages

. Honest, integrity and diplomacy with good personal relationship skills.

. Good team collaborator and loyal

. Good knowledge in M.S. Word, Excel Windows and Internet Explorer

HOBBIES: I'm an athletic person who loves swimming and soccer

REFERENCES :

(1) Jumeirah Hotel Restaurant Group, Dubai

Mrs Ronan Satohang (General Manager) +971-**-***-****

(2) Marriott Hotels, Dubai

Mr Shifan Mohammed (Buddha Bar) +971*********

(3) Mr Hugo (Pizza Vinno) South Africa +271*******

(4) Mr. J khubeka (Misty Hills Country Hotel) South Africa

+271*-***-****

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